If your property is connected through the Vrbo Partner Connection, you can manage payment processing settings directly from the property's settings page.
This allows you to choose how guest payments are processed for each Vrbo property individually. Different properties can use different payment setups depending on your business needs.
At a Glance
Payment options are configured at the property level
Different Vrbo properties can use different payment setups
Available options depend on your plan and payment processor configuration
Changes only affect future bookings
Existing reservations are not affected
This feature is only available for properties connected through the Vrbo Partner Connection.
Access Vrbo Payment Options
To manage payment options for a property:
Open Properties.
Select the property you want to update.
Open Property Details.
Locate the Vrbo Payment Options section.
From this section, you can review and update how guest payments are processed for that property.
Property Payments page displaying the Vrbo Payment Options section for a Vrbo-connected property
Available Payment Options
The payment options available for a property depend on your account configuration.
Common options include:
Hospitable as Merchant of Record
When Hospitable acts as the Merchant of Record:
Guest payments are processed through Hospitable
Hospitable manages payment collection
Tax collection and remittance support is available where applicable
Your Stripe Account
If you have a connected and eligible Stripe account, guest payments can be processed through Stripe instead.
In this setup:
Guest payments are processed through your Stripe account
Stripe fees apply according to your Stripe configuration
You remain responsible for applicable Stripe account requirements
Using Different Payment Options Across Properties
Payment settings are configured independently for each property.
For example, you may choose:
Hospitable as Merchant of Record for one property
Stripe for another property
This flexibility allows you to manage payment processing differently across your portfolio.
Updating a property's payment option does not change payment settings for other properties.
What Happens When You Change a Payment Option?
When you update a property's payment option:
Future reservations use the new configuration
Existing reservations keep their original payment setup
Changes apply only to the property being edited
Review your payment and tax settings after making changes to ensure they match your preferred setup.
Changing payment processors may require updates to your tax configuration.
Things to Keep in Mind
Payment options are only available for properties connected through the Vrbo Partner Connection
Stripe must be connected and eligible before it can be selected
Restricted Stripe accounts cannot process new Vrbo reservations
Available payment options may vary based on your subscription plan
Frequently Asked Questions
Can different properties use different payment processors?
Yes. Payment settings are managed individually for each property.
Do changes affect existing reservations?
No. Existing reservations keep the payment configuration that was active when they were created.
Why can't I select Stripe?
Stripe must be connected and eligible to process Vrbo reservations. Restricted Stripe accounts cannot be selected.
Why don't I see the Vrbo Payment Options section?
Verify that:
The property is connected through the Vrbo Partner Connection
You're viewing the property's Property Details page
The Vrbo connection has completed syncing
Need Help?
If you cannot see or update your Vrbo payment options, contact Hospitable Support and include:
The property name
Your Vrbo advertiser ID
A description of what you're seeing