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Should I include a greeting or salutation in my question response rule?
Should I include a greeting or salutation in my question response rule?

No. We will include them for you!

Jenn Tomaszewski avatar
Written by Jenn Tomaszewski
Updated over a week ago

We don't want your replies to sound unnatural, and for this reason we ask that you do not include greetings or salutations to your answer templates. We will add those for you when needed.

When a reply is sent as part of an automatic event response, your replies will be included as is. This means that if you were to include greetings or salutations directly in your reply, they will be included within your new inquiry, new request to book or new reservations rules that include %answers%, which would duplicate the greetings, or potentially place them in the middle of your message.

When a reply is sent as part of a follow-up message, we will be adding greetings depending on the situation:

  • No greetings or salutations if you have already messaged with the guest within 6 hours.

  • We would include "Hello %guest_first_name%" (translated in the language of the guest) if you never messaged with the guest, or not messaged with the guest in the past 6 hours.

Check out our full article on how to set up an automated answer to a question or our Questions Overview with FAQs.

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