Including links in your automatic messages can be very useful when you want to share a file with your guests or recommend visiting a website of a local tourist spot.

  • Most booking platforms don't support complex formatting for messages sent to the guests. We are bound by the same restrictions, so including hyperlinks, "clickable links" or HTML in your message templates is not an option.

  • However, you can copy-paste URL directly in the template. The link will be clickable for you in the Smartbnb Inbox. For your guests, the links will be clickable in some versions of the booking platform app, and the email that they receive from the booking platform.

We recommend also setting up your link with a URL shortener service like bit.ly, which allows you to track visits to that link, and allows you to have a more friendly URL.

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