Including links in your automatic messages can be very useful when you want to share a file with your guests or recommend visiting a website of a local tourist spot.

Simply, copy-paste URL directly in the template. We recommend also setting up your link with a URL shortener service like, which allows you to track visits to that link, and allows you to have a more friendly URL.

The link will be clickable for you in the Inbox. For your guests, the links will be clickable in some versions of the booking platform app, and the email that they receive from the booking platform. Most booking platforms don't support complex formatting, so including hyperlinks, "clickable links" or HTML in your message templates is not an option.

Note: If a message sent pre-booking contains a link, Airbnb will likely block the message from being sent. We recommend only including links in messages after a booking has been accepted. Learn more here.

Did this answer your question?