Before You Connect

  1. Have your property already created and set up in Booking.com

  2. Be sure your property's rooms are single bookable units. (ex. 2 apartments in the same building). We do not support hotel-like operations for which the inventory for a room type is greater than 1.
    To learn more about what multi-inventory properties are click here.

  3. Be sure that all of your properties are on a Standard Rate Plan.
    Check out our article here on how to recognize if you're using a supported rate plan, and reset it if you're not.

  4. Remove all imported calendars, if any. You can find them by going to the Sync Calendars page of your Booking.com property.

  5. Ensure your property's status is set to Open/Bookable. If not, proceed to the next steps.

    1. Go to your Calendar and click Bulk Edit.

    2. Set the end date to the end of your bookable period.

    3. Set a price, click Save.

    4. Set the rooms to Open, click Save.

    5. Assign only 1 room, click Save.

Once this is done, you will be able to connect to Hospitable.com!

Note: You must begin the connection process through Hospitable.com

On Hospitable.com

  1. Go to the Connected accounts page

  2. Click on the Connect with Booking.com button

  3. Verify that your Booking.com setup meets our requirements ✅

  4. Provide (or confirm) your Booking.com linked email address

  5. Tell us how many properties you need to connect

  6. Provide the accommodation id for all of the properties (this is the numerical ID beside the property name in booking.com)

  7. Set a markup rate to allow us to push rates from the Hospitable.com calendar (you do have to set a number here even if it's 0)

  8. Follow the connection flow to connect to booking.com

  9. If prompted, select the properties you wish to connect to

  10. Allow the connection

After a few minutes, your connection should be approved! You may need to refresh the page to see the confirmation.

Once connected your property/properties will be pulled into our system! Be sure your properties are properly merged.

In Your Email

After your listings are imported, we will send you an email confirmation with a unique email address generated for each property to set as a Special Request Contact. Once completed, you will be able to receive messages that are sent from guests from that point in time onward. Older messages will only be received if there is new activity within the conversation.

  1. Find the "[ACTION REQUIRED]" email to finish the setup of your property. Copy the email address provided in this message.

  2. On Booking.com, select the property in question

  3. Click on Account, then Contacts.

  4. On the contact page, scroll down until you see "Special request", then click for "Add contact".

  5. Add that copied unique email in as the special request email

  6. Enable guest messaging notifications under Property>Messaging Preferences. Make sure you have both 'when a guest messages me' and 'when a guest message is replied to automatically' enabled.

You are now fully connected! 🎉

Learn how to manage your pricing through the Hospitable.com calendar, here.

Need to add more properties from an already connected Booking.com account?

This requires that you go through the same steps as before, starting on the Connected accounts page on Hospitable.com. When asked "How many properties do you manage under..." simply put in the number of new properties you are attempting to add to your Hospitable.com account. Do not include the number of properties you have already connected.

Note: Messaging for reservations booked prior to connecting won't be able to be sent, as we don't receive the guests' contact information. Future bookings will receive our automated messages as expected.

If you have trouble with any of these steps, please check out our Troubleshooting Guide.

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