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Why isn't my account connecting?
Why isn't my account connecting?

Troubleshooting your connection

Alyssa Ward avatar
Written by Alyssa Ward
Updated over a week ago

The connection process can be a little more difficult than others. Here are some common issues and what to do:

I received an email saying I'm using an unsupported rate plan.

Please read our article here on 'What rate plans are supported' to learn how to reset your rate plan to a Standard Rate.

My connection was unsuccessful, or it is still pending.

If you have made sure that you are using a supported rate plan, be sure that no calendars are imported into If calendars are imported then a channel manager cannot be connected.

This can also happen if you entered the incorrect Accommodation ID in the Connected accounts flow. Please read our article on 'How to find you Accommodation ID'.

I received an email from saying that my account is not recognized

This is likely because you entered in the incorrect Accommodation ID for a property. You can follow the steps in the article linked above.

This can also happen if when connecting a single property you did not log back into using the window that popped up during the connection flow.

Please restart the connection in your Connected Accounts page and be sure to follow the log in prompt.

I did not receive an [ACTION REQUIRED] email from Hospitable after my listing successfully connected

  1. Check your Spam and Promotions folders to be sure it wasn't rerouted there.

  2. If it wasn't, look on your Connected Accounts page and be sure that the email address listed can be used to log in to your partner portal account.

  3. If you have successfully logged in with the email exactly as it is listed, and still haven't received an email from us, please contact our support team.

I've connected, but my calendar is wrong

Please check out this article explaining the calendar statuses.

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