Hospitable.com and Airbnb have an official integration! This new integration provides better security, greater reliability, and faster real time messaging with guests!
If you are a customer who joined and connected their Airbnb account before September 2nd, 2021, you must upgrade your Airbnb integration before January 24th, 2022.
New customers after September 2, 2021 will automatically be using this new integration.
With the new Airbnb integration, primary listing admin accounts must be connected to Hospitable.com. If you are the co-host of an account, you must also invite the listing admin to connect their account to Hospitable.com. This is not required if you are setup under Airbnb Teams.
Here are a few key differences between these two integrations:
Feature | Unofficial Integration | Official Integration |
More stable and reliable connection | ✖️ Limited | ✔️ Available |
Invite hosts to connect directly to your Hospitable.com account | ✖️ Not Available | ✔️ Available |
Sending + Accepting Alteration Requests | ✖️ Not available | ✔️ Available |
See and respond to Airbnb support threads | ✖️ Not Available | ✔️ Available |
Sending Special Offers | ✖️ Not available | Coming soon |
Stealth Mode
| Limited (only available if enabled previously) | ✖️ Not available |
Auto-Importing Canned Responses from Airbnb | ✔️ Available | ✖️ Not available |
Reservations with Pet Counts | ✖️ Not available | Coming soon |
Accept bookings in Hospitable when using a PMS with Airbnb | ✖️ Limited | ✖️ Not available |
Show total amount in New Inquiry messages | ✔️ Available | ✖️ Not available |
We will continue to build more new and exciting features on this integration, including these that will be coming soon:
Declining booking requests on Hospitable.com
The Custom Code Condition: if the booking was/was not instant booked is no longer available with Airbnb Official, however the Custom Code Condition if this message is/is not the first message in the conversation works just the same as an alternative.