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What differences are there when I connect using the official Airbnb integration?
What differences are there when I connect using the official Airbnb integration?

Learn about the Hospitable.com and Airbnb official integration

Jenn Tomaszewski avatar
Written by Jenn Tomaszewski
Updated over a week ago

Hospitable.com and Airbnb have an official integration! This new integration provides better security, greater reliability, and faster real time messaging with guests!

If you are a customer who joined and connected their Airbnb account before September 2nd, 2021, you must upgrade your Airbnb integration before January 24th, 2022.

New customers after September 2, 2021 will automatically be using this new integration.

With the new Airbnb integration, primary listing admin accounts must be connected to Hospitable.com. If you are the co-host of an account, you must also invite the listing admin to connect their account to Hospitable.com. This is not required if you are setup under Airbnb Teams.

Here are a few key differences between these two integrations:

Feature

Unofficial Integration

Official Integration

More stable and reliable connection

✖️ Limited

✔️ Available

Invite hosts to connect directly to your Hospitable.com account

✖️ Not Available

✔️ Available

Sending + Accepting Alteration Requests

✖️ Not available

✔️ Available

See and respond to Airbnb support threads

✖️ Not Available

✔️ Available

Sending Special Offers

✖️ Not available

Coming soon

Stealth Mode

Limited (only available if enabled previously)

✖️ Not available

Auto-Importing Canned Responses from Airbnb

✔️ Available

✖️ Not available

Reservations with Pet Counts

✖️ Not available

Coming soon

Accept bookings in Hospitable when using a PMS with Airbnb

✖️ Limited

✖️ Not available

Show total amount in New Inquiry messages

✔️ Available

✖️ Not available

We will continue to build more new and exciting features on this integration, including these that will be coming soon:

  • Declining booking requests on Hospitable.com

The Custom Code Condition: if the booking was/was not instant booked is no longer available with Airbnb Official, however the Custom Code Condition if this message is/is not the first message in the conversation works just the same as an alternative.

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