Booking.com calendar statuses are very different from other booking channel calendars. Here we will explain what each status means, and what you can do to fix it.
Note: The following instructions to fix each status will only apply if Hospitable.com is your channel manager.
Booking.com Calendar showing:
If the rooms were closed before connecting to Hospitable.com as a channel manager, they cannot be opened while we are connected. You will need to:
Log in to the Extranet in your booking.com account
Click Account > select Connectivity provider from the drop-down menu
Click Disconnect to cancel the connection to Hospitable.com
Click Rates & Availability > Select Open/Close Rooms
Set Room(s) and Rate Plan(s) to Open for all your dates > Select Save
If the rooms were closed after connecting to Hospitable.com as a channel manager, you can open them directly in your Hospitable calendar.
When a date is manually blocked in Hospitable.com or by another booking channel, it will show in the calendar as "Rate Closed". You can open these dates directly from your Hospitable.com calendar.
If you're unable to open the dates then you will need to go to your Booking.com dashboard > select Rates & Availability > select Open/Close Rooms > select the needed dates > Open your specific rate plans
This means that there are no rooms to sell assigned to that date. Please check to be sure that the date isn't booked.
If it is not booked, and you are already connected to Hospitable.com as a channel manager then you will need to disconnect from us and then follow the instructions below.
To disconnect: In your Booking.com account select Account > Connectivity Provider > Disconnect
If it is not booked, and you are not yet connected to Hospitable.com as a channel manager then you can fix this by setting the Rooms to Sell inventory to 1 by selecting Bulk Edit in your calendar.
This means a price was not applied to the rate plan.
If you are successfully connected to Hospitable.com as a channel manager you can set the price directly in your Hospitable.com calendar, or you can enable Pricing Sync in your Sync Settings which will pull the prices from your lead listing over to Booking.com.
If you are not connected to Hospitable.com as a channel manager, then you can add your prices by selecting Bulk Edit in your calendar.
This means the dates are booked in booking.com
When clicking on these dates and it shows that the price is missing and there are no rooms available to sell, this happens in two different cases:
This is what is shown for all dates before your selected initial booking window begins.
This is also what is shown for dates that are booked in Hospitable.com or another channel.