Webhooks are a way to receive data to your server (or another service like Zapier).

Webhooks can be sent whenever you receive a new reservation, and every time the "status" of the reservation has changed:

  • Pending

  • Accepted

  • Waiting for payment

  • Cancelled

Webhooks will also be resent whenever the reservation has been altered (ie, the dates have been changed, the number of guests has changed, or the total amount of the reservation has changed).

Webhooks are sent to the given URL with a POST request. The data is in the request body, encoded in a JSON format.

In PHP for example, you can extract the webhook data as an array with:

$reservation = json_decode(file_get_contents('php://input'), true);  

The webhook will look like this, with the relevant Airbnb or HomeAway id for your host profile, the guest's profile, and the listing's Airbnb or HomeAway id.

    "user_id": 123457890,
    "code": "HMABCDEF124",
    "start_date": "2017-04-13",
    "end_date": "2017-04-20",
    "nights": 3,
    "guests": 2,
    "status": "accepted",
    "listing": {
        "id": 12346789,
        "name": "Nice and functional private rom",
        "address": "888 Brannan Street, San Francisco, CA 94107",
        "picture_url": "https://a0.muscache.com/im/pictures/1062124560/8127e46f9_original.jpg",
        "lat": -35.8442,
        "lng": 100.98848
    "guest": {
        "id": 12345,
        "first_name": "Pierre",
        "last_name": "Hamana",
        "picture_url": "https://a0.muscache.com/im/users/1234566/profile_pic/344232/original.jpg",
        "location": "Bruxelles, Belgium",
        "phone": "+33 X XX XX XX XX"
    "currency": "USD",
    "security_price": 0,
    "security_price_formatted": "$0",
    "base_price": 171,
    "base_price_formatted": "$171",
    "guest_fee": 27,
    "guest_fee_formatted": "$27",
    "tax_amount": 0,
    "tax_amount_formatted": "$0",
    "extras_price": 23,
    "extras_price_formatted": "$23",
    "subtotal": 194,
    "subtotal_formatted": "$194",
    "total_price": 221,
    "total_price_formatted": "$221",
    "per_night_price": 57,
    "per_night_price_formatted": "$57",
    "payout_price": 187,
    "created_at": 1493416800,

The confirmation code, provided by Airbnb or HomeAway, is always identical in relation with the same reservation and can be treated as a unique ID.

If a webhook takes longer than 30 seconds to respond, it is considered a timeout and will be retried. We will resend webhook notifications progressively for up to 24 hours, until the webhook responds with a successful HTTP response code (i.e. ‘2xx’) within 30 seconds.

All webhooks include a "Content-Type: application/json" header in every POST request that is sent to your server. 

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