Airbnb Message Restrictions

Airbnb does not allow the following to be included in any message before a booking is confirmed. If any of this information in present in your message pre booking, the message will fail to send:

  • Email addresses

  • Phone numbers

  • External (non-airbnb) URL links

This includes manually sent messages from our system, as well as any automated New Inquiry, New Pre-Approval, Expired Pre-Approval, and New Request to Book messaging rules.

Automatic question responses

If you include the %answers% short code in any of these messaging rules and the question response includes any of the above restricted information, it will also cause the message to fail.

This can be avoided by setting up a different question response for before a booking is confirmed that doesn't include any restricted information.

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