FAQs & Troubleshooting - Airbnb

In this article, we answer some of the most commonly asked questions related to the Airbnb integration.

Assistant avatar
Written by Assistant
Updated over a week ago

Here are some questions that we see regularly. We want you to immediately get an answer, so see if your question is answered here before contacting us!

Can I display reviews from Airbnb on my Direct booking site?

This isn't currently supported but has been raised as a feature request. You can vote for it here!

How can I disconnect Airbnb from my Hospitable account?

To disconnect Airbnb, go to Connected accounts and click the Edit button on the account. Select Delete from the dropdown menu.

Once an account has been disconnected, we will immediately remove the relative listings from Hospitable, along with any information we hold on it and any related bookings.

How do I take a security deposit from my guest?

While we import your security deposit from your Airbnb listings, we are not able to charge it to your guests. Airbnb no longer incorporate this into the total charged to the guest. Rather, it must be taken as an offline payment.

How often is my account synced?

We continuously pull in reservation information to place blocks on your calendar and avoid conflicting bookings.

Any manual updates made to your Hospitable calendar will immediately be pushed to all channels, regardless of sync settings.

Non-reservation-related availability, pricing, and min-night stay are pulled in from your lead listing every 4.5 hours, if those sub-sync options are enabled in your Sync Settings, and pushed to your other connected channels.

If you have PriceLabs connected, they send an update once a day. Price updates are pushed to your properties during the following sync action.

Your channels are also synced every 2.5 hours for any changes to your listing data or if new listings have been added. This can be sped up by selecting Re-Sync for the channel on the Connected Accounts page.

Why does my messaging rule have a warning on it?

We will flag any messages to you that are at risk of being blocked by Airbnb and/or Vrbo. Certain words or terms are not permitted in messages sent on these platforms, for example:

  • Neither platform permits the other to be mentioned i.e. mentioning Airbnb in a message to a Vrbo guest.

  • The word Google, as this could be seen as an attempt to lure a guest to a different platform. References to Google Maps will be censored.

  • Any contact details shared before a reservation is finalized.

This list is not exhaustive. While messages featuring the above are likely to be censored by the relative platform, the message could be rejected altogether. We recommend finding alternative terms to use, omitting the words altogether, and making use of shortened links if sharing guidebooks or map links.

Why isn't my availability/pricing syncing with Airbnb?

The most common cause is having custom availability or pricing rules set on the particular channel. These rules, such as Rolling availability or Smart pricing on Airbnb, will override the information we send. Try removing the rules!

Did this answer your question?