FAQs & Troubleshooting - Booking.com

In this article, we answer some of the most commonly asked questions about the Booking.com integration.

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Written by Assistant
Updated over a week ago

Here are some questions that we see regularly. We want you to immediately get an answer, so see if your question is answered here before contacting us!

How can I disconnect Booking.com from my Hospitable account?

For Booking.com, you have to do this from within their platform. Please see this article for details.

Once an account has been disconnected, we will immediately remove the relative listings from Hospitable along with any information we hold on it and any related bookings.

How often is my account synced?

We continuously pull in reservation information to place blocks on your calendar and avoid conflicting bookings.

Any manual updates made to your Hospitable calendar will immediately be pushed to all channels, regardless of sync settings.

Non-reservation-related availability, pricing, and min-night stay are pulled in from your lead listing every 4.5 hours, if those sub-sync options are enabled in your Sync Settings, and pushed to your other connected channels.

If you have PriceLabs connected, they send an update once a day. Price updates are pushed to your properties during the following sync action.

Your channels are also synced every 2.5 hours for any changes to your listing data or if new listings have been added. This can be sped up by selecting Re-Sync for the channel on the Connected Accounts page.

Why isn't my availability/pricing syncing with Booking.com?

This is usually caused by either your room availability or rate plan/pricing not being set up before connecting to Hospitable. We have an article here that can help you identify the issue and rectify it.

You may need to disconnect Hospitable as your connectivity provider so that you can fix these issues. This article will guide you through the process of disconnecting, while this one will help get you re-connected again!

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