Currently in Beta for Direct Premium users
Hospitable’s built-in security deposits feature helps Direct Premium hosts protect their properties by automating the collection, management, and release of deposits for Direct bookings. This removes the need for third-party tools and ensures a smooth experience for both hosts and guests.
What is a security deposit?
A security deposit is an amount of money collected from a guest before check-in to cover issues such as:
Accidental or intentional damage
Missing or stolen items
Excessive cleaning required after check-out
Violations of house rules
If no issues occur during the stay, the deposit is released automatically after check-out.
How to set a deposit amount
Go to Properties
Select the property you want to add a deposit to
Go to Pricing > Hospitable security deposit
Enter the amount you'd like to collect between $100-$5000
How does it work?
Deposit collected automatically 2 days before check-in
Deposit released automatically 2 days after check-out (if no charge request is submitted)
Hospitable handles all guest communication:
Guests see the deposit amount and collection dates during the booking flow
Deposit details are shown in the guest portal
Guests receive a reminder email before the deposit is collected
Check-in instructions are withheld until the deposit is successfully secured
Hosts can submit a charge request from the Inbox if there’s an issue
Hosts can track the deposit status in the Inbox, including:
Deposit amount
Scheduled collection and release dates
Real-time status: Scheduled, Secured, or Released
Who can use this feature?
This feature is currently available to Direct Premium hosts only.
It applies to new reservations only — it does not affect existing bookings.'
What are the benefits of Hospitable security deposits?
Chargeback protection - because Hospitable handles the payment processing, we help safeguard you from disputes or reversals
Host control over funds - there’s no lengthy claims process or third-party approval; you retain direct access to the funds and can submit a charge when needed
No third-party tools required - everything happens within Hospitable
Guests are automatically informed - no need to manually message or follow up
Check-in is restricted until the deposit is secured - giving you peace of mind before guests arrive
What does it cost?
A processing fee equal to 2% of the deposit amount is charged once per reservation where a deposit is collected. This fee will be invoiced to you separately each month.