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I Cannot Subscribe Due to the Error Message "Operation Failed as the EU Country Entered in Billing Address By Customer Cannot Be Verified Against IP Address or Card BIN Number"
I Cannot Subscribe Due to the Error Message "Operation Failed as the EU Country Entered in Billing Address By Customer Cannot Be Verified Against IP Address or Card BIN Number"

There are some rules that we have to take into account as a business to be compliant regarding Value Added Tax (VAT) in the EU.

Pierre-Camille Hamana avatar
Written by Pierre-Camille Hamana
Updated over 4 months ago

As a company incorporated in the European Union, Hospitable charges Value Added Tax (VAT) to its European B2C customers, and pays VAT to your EU country of residence.

In order to ensure that we remain in compliance and apply the correct VAT rate to your invoice, we need to collect at least 2 pieces of evidence pointing to the country of your billing address. These are:

  • Your IP address should be located in the same country

  • The bank issuing your debit/credit card should be located in the same country

If you see the error message "Operation Failed as the EU Country Entered in Billing Address By Customer Cannot Be Verified Against IP Address or Card BIN Number," you'll need to make changes so that the above points match.

If you are using PayPal

PayPal does not contribute towards providing any evidence of your location. For this reason, you may be required to provide a debit/credit card issued by a bank in the country of your billing address.

Hosts Excluded from These Rules

  • Customers whose billing address and IP address are outside of the EU

  • Business customers from an EU member state with a valid VAT number that can be used within the EU

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