On occasion, you may see different prices across PriceLabs, Hospitable, and the booking channel. Here are a few things you can check if this happens.

Is Smart Pricing disabled on Airbnb?

Pricing updates triggered by Smart Pricing on Airbnb can override prices we receive from PriceLabs. To resolve that, you can turn off Smart Pricing on Airbnb. Learn more here.

Do you have markup rates set in Hospitable?

For us to sync your prices properly, you need to set up a markup rate for each booking platform or for a specific listing. Listing markup rates are prioritized over those set at the platform level.

If you do not want to apply any markup rate, simply enter a zero value (0) as long as the field isn't empty.

Does your API key have both Read and Write Calendar permissions checked?

Check that both Read Calendar and Write Calendar permissions in your PriceLabs API key, so that we can not only receive prices from PriceLabs but also send prices to the booking channels.

Did you update your prices on PriceLabs recently?

PriceLabs sends prices to us once every 24 hours. If you made changes to your prices on PriceLabs recently, you can click the Sync Now button on the property page in PriceLabs to trigger an immediate update. Learn more about how often PriceLabs syncs prices here.

Did you recently merge your listings in Hospitable?

Merging listings in Hospitable will take two properties and combine them into one. Therefor the merged property ID is no longer active. If that property ID (shown as a listing ID in PriceLabs) is still seen in PriceLabs, you can refresh that so only active properties are shown. The easiest way to do this is to regenerate the API key in Hospitable and restart the connection to PriceLabs following the procedures in this article.

Did this answer your question?