Skip to main content

How do I integrate with Autohost?

Use Autohost.ai to screen guests, process security deposits, send contracts, and much more

Jenn Tomaszewski avatar
Written by Jenn Tomaszewski
Updated over a month ago

The integration between Hospitable.com and Autohost.ai allows you to screen your guests and identify risky reservations ahead of time to avoid potential damages or liabilities, as well as process security deposits and send contracts / rental agreements.

With the integration in place, you can choose to delay your scheduled messages until the guest has been verified on Autohost.

Note that our integration requires you to have your own Autohost account. Due to the complexity of Autohost account setup, we have been told that they are currently unable to provide accounts for hosts with fewer than 25 properties.

How do I set up the integration?

On Autohost

  1. Go to Settings

  2. Go to the API tab

  3. Toggle over to API keys

  4. Under API Keys, click Create key if you don't have one yet

On Hospitable.com

Enter your API key:

  1. Go to Apps

  2. Select Autohost

  3. Paste your API key

  4. Click Save

Make sure that the API key is created inside the Autohost account that is set up for Hospitable. (When you sign up for Autohost for the first time, you will be asked which PMS you are using. They will then create an account set up specifically for Hospitable - this does not mean you will already be connected. You still need to enter the API key inside Hospitable.)

If you were using a different PMS previously, you will need to contact Autohost so they can create a new account for you that is specifically set up for the Hospitable integration.

Enable Autohost verification in your scheduled messages:

  1. Go to Guest experience.

  2. Click on Messaging rules in the left sidebar.

  3. Click on the messaging rule you want to edit

  4. Scroll down to Settings and check Require guest verification

When guest verification is enabled, the message will be delayed until we receive confirmation from Autohost that the guest has been verified.

Where can I see the verification status of my guest?

In your Hospitable.com inbox, the verification status can be seen on the conversation thread with the guest. Below the reservation details, you will find an Autohost section where four possible statuses will be displayed:

  • Pending - no decision yet

  • Approved - verification is manually approved

  • Verified - verification is automatically verified

  • Declined - verification is declined

You can click on the verification status which will take you to the reservation's details on Autohost in case you need to attend to it.

Did this answer your question?