You can initiate alterations directly from the guest's conversation thread.
Check-in and Checkout Times
For all platforms, you can update the reservation's check-in and checkout times directly from the conversation thread. To start this, simply click on the arrow next to the time you wish to change.
For any other alterations (such as stay dates or guest count):
Airbnb Reservations
For Airbnb reservations, you can select "Alter Reservation" on the guest's conversation page to start the alteration process. However, if you're on a limited connection to Hospitable, you will need to manage any alteration requests on Airbnb or your other software.
Booking.com Reservations
Similar to Airbnb, Booking.com reservations can be edited directly from the guest's conversation thread. However, alterations are permitted only after the reservation has started. This means that only the checkout time can be altered.
Vrbo Reservations
For reservations booked through Vrbo, changes must be completed directly on the booking platform.
FAQs
Why is the price higher / lower than expected after the alteration?
Why is the price higher / lower than expected after the alteration?
The price can change after a reservation is altered due to the pricing rules set on your listing. For example, if you offer a weekly discount and the guest shortens their stay to less than a week, that discount will no longer apply, so the updated price may appear higher. Similarly, extending a stay might apply new discounts or pricing, which could lower the price.