Connecting Hospitable to ResortCleaning syncs property and reservation data to automate the process of scheduling cleanings.
On ResortCleaning.com
Log in to your account on ResortCleaning.com
Go to Setup > Integrations > Hospitable Direct
Select the Green Connect to Hospitable button
You will then be directed to log into your Hospitable account to link the integration to your ResortCleaning account
Go back to your ResortCleaning account and choose the option to configure properties.
Finally, select the Hospitable property from the dropdown list to the right of the ResortCleaning property to link the integration for each property.
Every new reservation that comes in to your Hospitable calendar will be sent to the API.
ResortCleaning fetches new data from the API every 2 hours. Therefore, you may notice a delay of new reservations appearing in ResortCleaning of up to 2 hours.
ResortCleaning will automatically schedule a cleaning upon check-out.
This integration was built by ResortCleaning. If you need additional support, please review ResortCleaning's help article on how to connect to Hospitable, or reach out to the ResortCleaning support team directly at [email protected]
Troubleshooting: Reservations not appearing in ResortCleaning
If bookings are visible in your Hospitable calendar but not appearing in ResortCleaning, this is a ResortCleaning sync issue, not a problem with your Airbnb, Vrbo, or other channel connections. If this happens, do not troubleshoot your channel connections in Hospitable.
To verify your integration is active, go to Apps in Hospitable and confirm ResortCleaning shows as connected. If it shows as disconnected, follow the steps below to reconnect the connection.
To Refresh the connection: Disconnect and reconnect the integration. In ResortCleaning, go to Setup → Integrations → Hospitable Direct, disconnect, then reconnect and re-map your properties. This resolves most cases where the integration appears active but has stopped syncing.
If the issue persists after reconnecting, contact ResortCleaning support at [email protected] with your property name and example reservation codes.