Connecting your Airbnb co-host account
You can connect your Airbnb co-host account under the Connected Accounts page. Then, you will need to invite the Airbnb listing owner to connect their Airbnb account to Hospitable to gain full access to the listings.
Important note: the Primary Listing Admin (also known as the Listing Owner on Airbnb) must be connected to Hospitable to pick up reservation changes (like Accepted > Cancelled), send messages as expected, or post reviews.
How to Check if the Primary Listing Admin is Connected to Hospitable
Go to Connected Accounts
If the listing admin is not connected, your Airbnb account will be highlighted in yellow, and you will see the Invite Host button.
How to Connect the Primary Listing Admin/Listing Owner
Managing different Airbnb listings under the same Airbnb account on different Hospitable accounts
While you can connect multiple Airbnb accounts to a Hospitable account, each Airbnb account can only be connected to one Hospitable account at a time.
For Hospitable to fully manage your Airbnb listings, the primary listing admin (also called the Listing Owner on Airbnb) must be connected to the Hospitable. Because that admin account can only be linked to a single Hospitable account, it is not possible to split and manage the listings from the same Airbnb account separately across multiple Hospitable accounts.
How to Send Messages from Cohost
For properties that have more than one Airbnb host connected, you can choose the sender of messages for Airbnb guests.
For manual messages
In the guest’s conversation thread (Inbox > Click on the Guest), you will see a drop-down arrow next to the host’s photo. Click on it to change the sender.
For scheduled messages
Open the messaging rule by going to Guest Experience > Messaging Rules > Click on the message.
Under Scope, you can select the host from which you want the message to be sent.
If more than one host is selected for the same property, the Listing Owner/Primary Listing Admin will be the default sender.