Important: The connection process must start on Hospitable!
Please make sure to start the connection process from Hospitable > Connected accounts. Starting the connection from Booking.com will fail.
If you’ve started the connection process from Hospitable but it still didn’t work, then here are some possible reasons why:
Connection to Other Software
If your Booking.com listing already has a connection to another software such as a pricing software or a property management system, then your connection to Hospitable will not work.
Due to the nature of our connection with Booking.com, only one connection can be active at a time. You will, therefore, need to remove all other connections. Here is how to do it:
Go to your Booking.com Extranet
Select Account
Select Connectivity provider
Click Disconnect if there is any connected software there
Imported iCal
If your Booking.com listing has an imported iCal from another software or booking platform, then you will need to remove this before attempting to connect your listing to Hospitable again.
Here is how to see if you have connected iCals:
Go to your Booking.com Extranet
Select the property in question
Go to Rates & Availability or Calendar & Pricing
Select Calendar sync
If you see any connected iCals there, please delete them