Important: The connection process must start on Hospitable!
Please make sure to start the connection process from Hospitable > Connected accounts (or Settings > Channel connections). Starting the connection from Booking.com will fail.
If you’ve started the connection process from Hospitable but it still didn’t work, then here are some possible reasons why:
Connection to Other Software
If your Booking.com listing already has a connection to another software such as a pricing software or a property management system, then your connection to Hospitable will not work.
Due to the nature of our connection with Booking.com, only one connection can be active at a time. You will, therefore, need to remove all other connections. Here is how to do it:
Go to your Booking.com Extranet
Select Account
Select Connectivity provider
Click Disconnect if there is any connected software there
Imported iCal
If your Booking.com listing has an imported iCal from another software or booking platform, then you will need to remove this before attempting to connect your listing to Hospitable again.
Here is how to see if you have connected iCals:
Go to your Booking.com Extranet
Select the property in question
Go to Rates & Availability or Calendar & Pricing
Select Calendar sync
If you see any connected iCals there, please delete them
Use the correct accomodation ID in Booking.com
The Booking.com accomodation ID can be found beside the property name at the top of your Booking.com Extranet page. See this article for more information: Where to Find Your Booking.com Accommodation ID
Connection is already pending
If you started the connection from Booking.com instead of Hospitable, or you clicked away from the pending connection page on Hospitable before it was connected, the listing will be stuck in pending connection. To resolve this:
Go to Connected Accounts on Hospitable (or Settings > Channel connections)
Click on Connect with Booking.com
Answer no to the first two questions
Click on I already have a pending connection with Hospitable and enter the account email and accommodation ID
Make sure to stay on the pending page in Hospitable until the listing is connected
Connecting Newly Added Listings on Booking.com to Hospitable
New Booking.com listings that have been added directly on Booking.com extranet will not be imported to Hospitable automatically, they must be connected individually from the Connected accounts page.
If you need to add more properties from an already connected Booking.com account, you can follow these steps:
Go to the Connected accounts page
Click on the Connect with Booking.com button
Verify that your Booking.com setup meets our requirements. We don't support hotel-type properties and imported iCals.
Choose the option "I already have a pending connection with Hospitable"
Input the relevant Accommodation ID(s) for the new listings.