We connect to Vrbo as an active session, much like when you log in to the Vrbo app yourself. As a security measure, Vrbo will disconnect these sessions regularly to ensure you're still in control of the account.
Our system will automatically try to reconnect a disconnected account, but this may not work in all situations. We will notify you if Vrbo ends our session with them.
To reduce Vrbo disconnections
Please make sure that you aren't using a VPN when logging in
Set up 2-factor authentication on Vrbo (to set this up, follow the steps here)
If you see frequent disconnections and have completed the following recommendations, please contact our support team.
How to reconnect your account
Click on Connected accounts
Click on the Reconnect or Edit>Update buttons
Follow the steps in the process, which may require you to enter your account credentials and follow two-factor authentication with the channel
As soon as your account is reconnected, we will re-import listings, reservations and conversations in their most recent state. We will also regenerate all scheduled messages for reservations that may have been secured while the account was disconnected.
You can tell that it's successfully connected because it will no longer be highlighted in yellow.
If you cannot reconnect
Ensure that the username and password you entered for your account are correct by manually typing in your login credentials
If you use a VPN (Virtual Private Network), try resyncing your Vrbo channel while disconnected from the VPN
Change the email address/password on your Vrbo account
Reconnect using another device, such as the mobile app
If resetting your password was unsuccessful, or you can't reset the password, the block is temporary and usually resolves itself within a few days
If all else fails, the best course of action here would be to give their connectivity team a call at 877.239.2592 and ask them to do these for you:
Enable 2FA for you if you don't see this option at all in your account
Have them clear out all 2FA numbers if you already had it enabled
Clear out all logged-in sessions