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My VRBO Account Was Disconnected

Reasons why your VRBO channel might become disconnected from Hospitable, and how to troubleshoot those.

Kelly avatar
Written by Kelly
Updated over 2 weeks ago

We connect to Vrbo as an active session, much like when you log in to the Vrbo app yourself. As a security measure, VRBO will disconnect these sessions regularly to ensure you're still in control of the account.

VRBO sessions may periodically expire, leading to account disconnections. This may coincide with critical times like message delivery periods.

Our system will automatically try to reconnect a disconnected account, but this may not work in all situations. We will notify you if VRBO ends our session with them and our attempt to reconnect fails.

When your Vrbo account disconnects, scheduled messages, such as check-in instructions, may fail to send, potentially leading to delays in communication with your guests.


To reduce VRBO disconnections

  • Please make sure that you aren't using a VPN when logging in

  • Set up 2-factor authentication on Vrbo (to set this up, follow the steps here)

If you see frequent disconnections and have completed the following recommendations, please contact our support team.

If messages like check-in instructions fail during a disconnection, you can resend them manually in the conversation thread within Hospitable.


How to reconnect your account

  1. Click on the Reconnect or Edit>Update buttons

  2. Follow the steps in the process, which may require you to enter your account credentials and follow two-factor authentication with the channel

As soon as your account is reconnected, we will re-import listings, reservations and conversations in their most recent state. We will also regenerate all scheduled messages for reservations that may have been secured while the account was disconnected.

You can tell that it's successfully connected because it will no longer be highlighted in yellow.


If you cannot reconnect

  • Ensure that the username and password you entered for your account are correct by manually typing in your login credentials

  • If you use a VPN (Virtual Private Network), try resyncing your Vrbo channel while disconnected from the VPN

  • Change the email address/password on your Vrbo account

  • Reconnect using another device, such as the mobile app

  • If resetting your password was unsuccessful, or you can't reset the password, the block is temporary and usually resolves itself within a few days

  • If all else fails, the best course of action here would be to give their connectivity team a call at 877.239.2592 and ask them to do these for you:

    • Enable 2FA for you if you don't see this option at all in your account

    • Have them clear out all 2FA numbers if you already had it enabled

    • Clear out all logged-in sessions

FAQs

Why was my guest’s check-in message delayed?

This is often due to VRBO network congestion or temporary outages that cause slight delays.

Can I resend failed check-in instructions?

Yes, navigate to Messaging Rules, locate the Scheduled Check-in template, preview and copy the message, and send it directly to the guest.

How do I prevent disconnections?

Enable 2FA and monitor your account for session expirations to maintain a stable connection.For more information, visit Hospitable’s Help Center or VRBO's support page.


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