We know how crucial it is to get your questions answered promptly, and to share feedback and thoughts on our product. You can start a discussion with us using the instructions below.
How you can reach us:
Note that hosts on the Essentials Subscription plan have access to our AI bot, Smarty, and our Community, but not live/email chat.
Host, Professional, Mogul, and Legacy Plan Users
Contact Support
By email: email [email protected]
By chat: open the chat icon on the bottom left of your account and click on Send us a message.
The community: post a question in our community
Essentials Plan Users
Contact Support
By chat: open the chat icon on the bottom left of your account and click on Send us a message. Hosts will be able to chat with Smarty, our AI bot, only (human support is limited to our other plans)
The community: post a question in our community
See this article if you're having difficulties starting a chat with support: Troubleshooting issues with the support chat button
💡 Tips: To close the chat box, click the down arrow in the bottom-right corner.
To find your old chats with support, click on Messages from the bottom navigation
Explore the Help Center
You can also explore our Help Center for quick and efficient answers to your questions.
Navigate to the Help section by clicking the question mark icon on the bottom left side by your account avatar.
At the top of the page, type your question in the search bar to find relevant articles and quick answers to your questions!
Book an Office Hours Call with Product or Engineering
If you have thoughtful feedback, feature ideas, or product suggestions you’d like to share directly with our Product or Engineering teams, you can book an Office Hours call.
Office Hours are best for high-level feedback and discussions about how Hospitable works or how it could work better for you.
Important: If you’re experiencing a specific issue or something isn’t working as expected, our Support Team can help much faster. In that case, please reach out to Support via email or chat.
Navigate to the Help section by clicking the question mark icon on the bottom left side by your account avatar.
Click Give Feedback
Select Book an Office Hours Call
Add the event to your calendar, and we’ll see you then!
Ask Questions and Share Feedback Live on our Town Hall
Our Town Hall is a great place to ask questions, share feedback, and hear updates directly from the team, alongside other Hospitable hosts.
We host a live Town Hall on Zoom every other Wednesday at 9am PT / 12pm ET. Each session lasts one hour and includes dedicated time for attendee questions.
Community Page
If you’re looking for advice, best practices, or tips from other hosts, our Community is the best place to go.
The Community is host-to-host, so it’s ideal for:
Learning how others use Hospitable.
Getting opinions or ideas from experienced hosts.
Sharing what’s worked well for you and helping others.
We also use it to get feedback from our customers while we're building new features.
You can access the community page here: https://community.hospitable.com/
Or on your Hospitable account: click Community on the left-side menu of your account
Security Concerns
For any concerns related to account or data security, please e-mail [email protected] directly.