If a guest causes damage or leaves your property in an unacceptable condition, you can submit a charge request to deduct part or all of their security deposit.
Hospitable makes this process quick and host-controlled, there’s no third-party approval or waiting for mediation. You submit the request, and we handle the processing.
When can I submit a charge request?
You have 48 hours after check-out to submit a charge request.
This gives you roughly 2 days to inspect the property, review any damages, and decide whether a charge is necessary. After that window, the deposit will be automatically released to the guest and cannot be recovered.
How to submit a request
Go to the reservation thread in your Inbox
Click Charge Deposit
Fill out the short form:
Amount to charge (up to the deposit total)
Reason for the charge (e.g. damage, missing item, excessive cleaning, rule violation)
Upload any evidence - such as photos, receipts, or guest communication
Once submitted, we’ll process the charge immediately, and the funds will be included in your next payout.
On Direct bookings, the guest will be notified by email about the charge. On OTA bookings the guest will be notified via a system message through the Hospitable inbox. However we recommend you also discuss the reason behind the charge with the guest.
Need to charge for more than the deposit?
If the damage exceeds the deposit amount, you may still communicate directly with the guest about recovering the full cost but we cannot process charges beyond the original deposit. Depending on the booking there may be other options available to you. For example, Aircover for airbnb reservations. For Direct, you may also use our security deposit feature in tandem with our Truvi direct premium damage protection