If a guest causes damage, breaks house rules, or leaves your property in an unacceptable condition, you can submit a charge request to deduct part or all of their security deposit.
Hospitable makes this process quick and host-controlled, there’s no third-party approval or waiting for mediation. You submit the request, and we handle the processing.
When can I submit a charge request?
You have 48 hours after check-out to submit a charge request.
This gives you roughly 2 days to inspect the property, review any damages, and decide whether a charge is necessary. After that window, the deposit will be automatically released to the guest and cannot be recovered.
How to submit a request
Go to the reservation thread in your Inbox
Click Charge Deposit
Fill out the short form:
Amount to charge (up to the deposit total)
Reason for the charge (e.g. damage, missing item, excessive cleaning, rule violation)
Upload any evidence - such as photos, receipts, or guest communication
Once submitted, we’ll process the charge immediately, and the funds will be included in your next payout.
The guest will be notified by email about the charge, however we recommend you also message the guest to explain the reason behind the charge.
Need to charge for more than the deposit?
If the damage exceeds the deposit amount, you may still communicate directly with the guest about recovering the full cost but we cannot process charges beyond the original deposit. You may also use our security deposit feature in tandem with our Truvi direct premium damage protection