Owner stays are currently only available to users on Hospitable's Mogul plan.
Users on Legacy, Host, or Professional will not be able to create Owner stays.
Hospitable lets you create and manage owner stays directly from your calendar. Owners can also create their own stays from the Owner's Portal when you allow them to do so.
You can configure owner stay permissions at the business level, including whether owners can book stays, receive smart lock codes, have cleanings scheduled after their stays, and see nightly rates on their Owner's Portal calendar.
Create an Owner Stay from Hospitable
You can create an owner stay from either the single calendar or multi-calendar view.
Click + Add Booking, or select the desired dates and click Add Booking.
Select Owners stay.
Click Continue.
The Add Booking flow in Hospitable with Owners stay selected.
Set the stay details
Configure the details of the owner stay before confirming it:
Check-in and checkout: Choose the check-in and checkout times. You can also block the night before check-in or the night after checkout to prevent same-day turnovers.
Guests and owner: Enter the number of guests and confirm the owner's contact information.
Smart lock code: Choose whether the owner needs a smart lock code. If they do not, smart lock code communications are disabled for that owner stay.
Cleaning: Choose whether to schedule a cleaning after the stay. If you don't schedule one, cleaning task rules after checkout are canceled.
Cleaning fee: If a cleaning is scheduled, you can set a cleaning fee and choose whether to handle the payment offline or deduct it from the next statement or invoice.
Confirmation email: Modify and send a simple confirmation email to the owner.
Review the stay details and confirm the owner stay.
View Owner Stays on the Calendar
Once created, owner stays appear in purple on your Hospitable calendar, making them visually distinct from guest stays.
Hospitable calendar showing an owner stay displayed in purple.
Allow Owners to Book Their Own Stays
Owners can book stays directly from the Calendar page of their Owner's Portal when this permission is enabled.
To manage this permission:
Go to Operations → Your business.
Select the manager-type business.
Open the Owner Portal tab.
Scroll to Portal permissions → Owner stays.
Enable or disable Allow owners to book stays from their portals.
Click Save permissions.
When enabled, owners see an Add stay button on their Owner's Portal calendar and can book their own stays.
Owners can edit or cancel upcoming owner stays from the Owner's Portal. Once checkout has passed, completed owner stays can no longer be canceled.
Owner's Portal calendar showing the Add stay button that owners can use to create an owner stay.
Manage Owner Stay Permissions
Property managers can set default behavior for owner stays from the Owner Portal tab of their business.
Go to Operations → Your business → select a business → Owner Portal, then scroll to Portal permissions.
Under Owner stays, you can configure:
Allow owners to book stays from their portals: Allows owners to create their own stays from the Owner's Portal.
Always schedule a cleaning after owner stays: When enabled, cleaning task rules are created as configured. When disabled, cleaning task rules are not created.
Always send the owner a smart lock code: When enabled, the owner always receives a smart lock code. When disabled, the owner can choose whether they want one.
Under Portal display, you can configure:
Show nightly rates on calendar: Allows owners to see nightly rates on their Owner's Portal calendar. This permission is off by default.
Nightly rates are hidden from owners by default. Enable Show nightly rates on calendar if you want them to appear on the Owner's Portal calendar.
Click Save permissions after making changes.
Owner Portal settings in Hospitable showing Owner stays permissions and the Show nightly rates on calendar option under Portal display.
FAQ
Can owners create their own owner stays?
Yes. When Allow owners to book stays from their portals is enabled, owners can create stays from the Calendar page of their Owner's Portal.
Can owners edit or cancel their own stays?
Owners can edit or cancel upcoming owner stays from the Owner's Portal. Once checkout has passed, completed owner stays can no longer be canceled.
Can I prevent owners from booking their own stays?
Yes. Go to Operations → Your business → select a business → Owner Portal and disable Allow owners to book stays from their portals under Portal permissions.
Can owners see nightly rates on their calendar?
Only if you enable Show nightly rates on calendar under Portal permissions → Portal display. This permission is off by default.
Can owners choose whether they receive a smart lock code?
Yes, unless Always send the owner a smart lock code is enabled. When that permission is enabled, owners always receive a smart lock code.
If my owner adds an owner stay from the Owner's Portal, will I be billed for the property?
The supplied article contains this FAQ question, but its answer isn't included in the provided content. I’d keep the question but retain the existing live answer rather than inventing it.
I particularly like adding the nightly rates question here because it gives Fin a very direct question-and-answer pair to retrieve, while the main article can keep the setting neatly grouped under permissions.