This article explains how billing works for the Direct add-on and how to cancel it if you no longer want to use Direct.
This only applies to legacy users on plans where Direct is a paid add-on.
This article does not apply to hosts on Professional or Mogul plans, where Direct features are included at no extra cost.
How Direct Add-on Billing Works
Direct is billed based on usage during your billing cycle.
If any Direct site or widget is active at any time during the cycle, the add-on will be charged
Charges appear on your next invoice, not immediately
This means even brief usage within a billing period will trigger a charge.
When You Will Be Charged
You will see a Direct add-on charge if:
A Direct booking site was published
A widget was enabled on your site
A widget was still embedded on an external website
Disabling Direct at the end of a billing cycle does not remove charges for that current cycle.
How to Cancel the Direct Add-on
To stop future charges, you must fully disable all Direct features.
Step 1: Unpublish your Direct site
Go to your Direct site settings
Unpublish any active sites
Step 2: Disable widgets in Hospitable
Go to your self-hosted site settings
Turn off Enable widgets
Step 3: Remove widget code from your website
If you added Hospitable widgets to your external site (e.g., Wix, custom site), remove that code
If widget code is not removed, parts of your site (like search) may still appear active, even though bookings are disabled.
When Charges Stop
Charges stop starting from the next billing cycle after cancellation.
Example:
Billing cycle: July 23 → August 23
You disable Direct on July 27
August 23 invoice: still includes Direct
Next cycle: no Direct charge
What Happens After You Cancel
Once everything is disabled:
Guests can no longer make Direct bookings
Widgets will stop functioning for reservations
Your Direct booking channel is effectively turned off
Common Questions
Will I still be charged after canceling?
Yes. If Direct was used at any point during the current billing cycle, that charge will still appear on your next invoice.
Do I need to remove widget code?
Yes, if you no longer plan to use Direct.
Leaving the code in place may still display parts of the booking experience
However, guests will not be able to complete reservations
Quick Checklist
Before considering Direct fully canceled:
Unpublish all Direct sites
Disable widgets in Hospitable
Remove widget code from your external site
Expect one final charge if used during the current cycle
Key Things to Know
Direct add-on billing is usage-based per billing cycle
Charges are applied to the next invoice
Canceling requires disabling all Direct features
Charges stop only in the following billing cycle after cancellation