This article explains how the Direct add-on is billed and how to stop future Direct-related charges.
This only applies to legacy users on plans where Direct is a paid add-on.
This article does not apply to hosts on Professional or Mogul plans, where Direct features are included at no additional cost.
How Direct Add-on Billing Works
Direct billing is based on whether Direct features were enabled during your billing cycle.
If any Direct site or widget was active at any point during the billing cycle, the Direct add-on charge will apply for that cycle.
Direct usage during a billing cycle is added to the invoice generated at the end of that cycle.
A completed booking is not required for the Direct add-on charge to apply. If Direct features were enabled or published during the billing cycle, the charge will still appear on your next invoice.
When You Will Be Charged
You may see a Direct add-on charge if:
A Direct booking site was published
A widget was enabled in Hospitable
A Hospitable widget remained embedded on an external website
Direct features were enabled at any point during the billing cycle
Disabling Direct near the end of your billing cycle does not remove charges for the current cycle
What Counts as a Direct Widget
Direct widgets include:
Search widgets
Embedded property booking pages
Booking buttons
Self-hosted booking components embedded on external websites
If any widget remains enabled during the billing cycle, Direct billing may still apply.
How to Stop Future Direct Charges
To stop future Direct charges, you must fully disable all Direct features.
Step 1: Unpublish your Direct site
Go to your Direct site settings
Locate any active Direct sites
Click Unpublish
A screenshot of a Direct site settings page in Hospitable with the Unpublish button highlighted
Step 2: Disable widgets in Hospitable
Go to your self-hosted site settings
Turn off Enable widgets
A screenshot of the self-hosted site settings page in Hospitable with the Enable widgets toggle disabled
Step 3: Remove widget code from your website
If you added Hospitable widgets to an external website such as Wix, WordPress, Squarespace, or a custom website, remove the widget code from those pages.
Billing stops once Direct sites are unpublished and widgets are disabled in Hospitable. Removing embedded widget code from your external website is recommended so inactive booking elements no longer appear to guests.
If widget code is left on your external website:
Some booking elements, such as search widgets, may still appear visible
Guests will not be able to complete Direct reservations once Direct has been disabled in Hospitable
Quick Checklist
Before considering Direct fully canceled, confirm all of the following:
All Direct sites are unpublished
All self-hosted site widgets are disabled in Hospitable
Widget code has been removed from any external websites
You understand that one final charge may still appear for the current billing cycle
How to Confirm Direct Is Fully Disabled
Direct is considered fully disabled when:
No Direct sites show a Live status
Enable widgets is turned off
Widget code has been removed from your external website
Guests can no longer complete Direct bookings
If all of the above are completed, future Direct charges will stop after the current billing cycle ends.
When Charges Stop
Once all Direct features are disabled, future Direct charges stop automatically starting from the next billing cycle.
Example:
Billing cycle: July 23 → August 23
You disable Direct on July 27
The August 23 invoice still includes the Direct add-on charge
Future invoices will no longer include Direct charges
What Happens After You Cancel
Once Direct is fully disabled:
Guests can no longer make Direct bookings
Widgets will no longer function for reservations
Your Direct booking channel is effectively turned off
Unpublished Direct sites remain saved unless you choose to delete them
Common Questions
Will I still be charged after canceling?
Yes. If Direct features were active at any point during the current billing cycle, the charge for that cycle will still appear on your next invoice.
Direct charges are based on billing-cycle usage, not on when you disabled the feature during the cycle.
Why am I still seeing a Direct charge after canceling?
Invoices are generated after the billing cycle ends.
If Direct features were active at any point during that billing cycle, the Direct add-on charge will still appear on the next invoice, even if you later disabled Direct.
Example:
You disable Direct on July 27
Your billing cycle ends on August 23
The August 23 invoice still includes the Direct add-on charge
Future invoices no longer include the Direct charge
Do I need to remove widget code?
Yes, if you no longer plan to use Direct.
Leaving the widget code in place may still display inactive booking elements or search widgets on your website.
However, guests will not be able to complete Direct reservations once Direct has been disabled in Hospitable.
Do I need to delete all my sites?
No. Deleting sites is optional.
Billing stops once all Direct sites are unpublished and all widgets are disabled.
You can keep unpublished sites saved in your account and republish them later if needed.
Can I get a refund for the current billing cycle?
No. Direct charges are not prorated.
If Direct features were enabled at any point during the billing cycle, the Direct add-on charge for that cycle will still apply.
Key Things to Know
Direct add-on billing is based on billing-cycle usage
A completed booking is not required for charges to apply
Charges appear on the next invoice after the billing cycle ends
Canceling Direct requires disabling all Direct features
Future charges stop only after the current billing cycle ends