Hospitable.com

In this article, we answer some of the most commonly asked questions related to Direct bookings.

FAQs & Troubleshooting - Direct

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Andrew Schorr

Alyssa Ward

Get set up on Direct Basic or Premium to build your direct booking channel.

Direct Booking

A full overview of features, pricing, timelines, and FAQs

All About Direct Bookings

Follow these steps to start taking Direct bookings

Direct setup checklist

Getting started

Get payment processing and payouts set up for Direct Basic and Premium users

How to setup a Direct payout method

Hosts are ultimately responsible for their own tax compliance

How Taxes are handled in Direct

Bank accounts must pass KYC checks to be eligible for payouts

Verifying bank accounts for payouts

How to setup and manage your payments and payouts

Payouts

What the Direct booking experience looks like for a guest and a host

How Direct bookings work

How to adjust reservations for your guest, cancel a booking, and issue a refund.

Altering or cancelling Direct bookings

How it works, what's covered, and how to report an incident

Direct Premium damage protection

Automatically accept qualified Direct booking requests

Instant Book for Direct

Manage promotions by configuring discounts to share with your guests.

Direct promo codes

How to configure the cancellation policy manager to match your business

Direct cancellation policies

Every Premium booking is verified by Autohost

Direct Premium guest verification

Issue an ad hoc refund on Direct Basic and Premium reservations

Send or request money

Accepting, modifying, and cancelling Direct bookings

Managing bookings

A step-by-step guide for creating your direct booking website using our web builder

How to create a direct booking site

Embed a booking widget on your custom site to capture Direct bookings

Direct booking widgets

Be sure your property pictures and hero photos look beautiful on your Direct site by uploading images at the right size.

Managing images on your Direct sites

Google Vacation Rentals

Adding the Direct booking widget to a Wix Velo site

How to troubleshoot any blockers or alerts that may prevent you from using Direct

What do properties need to be eligible for Direct?

How do I change the order of properties on my Direct site?

Ben Davies

Sites & Widgets

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Pricing

Find answers and get help from Intercom Support and Community Experts

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Track the progress of all tickets related to your company

Tickets portal

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