Hospitable.com

Dawn Ginie Santoyo

Brandon Huetteman

Abby Grous

Set up and manage your Direct listings, websites, payments, and more

Direct Booking

A quick introduction to how Direct bookings work in Hospitable

Direct Video Overview

Understand how Direct bookings work in Hospitable, from guest checkout to payouts and daily operations

All About Direct Bookings

Understand the difference between manual and Direct bookings so you can choose the right option for each reservation.

Manual vs Direct Bookings: When to Use Each

Follow these steps to set up Direct bookings in Hospitable and start accepting reservations.

Direct Setup Checklist

Understand the requirements your property must meet to accept Direct bookings and how to resolve common eligibility issues

Managing Property Eligibility for Direct Bookings

Connect a payout method so you can accept payments and receive funds from Direct bookings

Set Up a Bank Account for Direct Bookings

Give team members access to Direct bookings and control what they can manage

Managing Access to Direct Bookings

How Hospitable calculates, collects, and — in many cases — files and remits taxes for your Direct bookings.

How Taxes are Handled in Direct

Understand how Direct add-on billing works for legacy plans and how to stop future Direct-related charges.

Direct Add-on Billing and How to Cancel

Find quick answers to common questions and issues when using Direct bookings in Hospitable

FAQs & Troubleshooting for Direct Bookings

Everything you need to understand and set up Direct bookings in Hospitable.

Getting Started with Direct

Andrew Schorr

Manage your Direct bookings from creation to completion, including sending booking links, handling changes, processing payments and refunds, and managing deposits, protection, and cancellations.

Managing Direct Bookings

Learn how Direct booking payments, installments, custom quotes, and security deposits are processed in Hospitable.

How Direct Bookings Work

Create and send a Direct booking or custom quote to a guest and collect payment through Hospitable.

Add a Direct Booking

Create and manage discount codes that guests can apply during Direct booking checkout

Promo Codes for Direct Bookings

How discounts apply to Direct bookings

Create Direct bookings and send booking links to guests, with the option to customize details and automatically accept bookings using Instant Book.

Create & Send Bookings

Review and respond to pending Direct booking requests in Hospitable

Accept or Reject a Booking Request

Update dates, pricing, or guest details for an accepted Direct booking in Hospitable

Alter a Direct Booking

Cancel a Direct booking in Hospitable and understand what happens to the reservation, dates, and payments

Cancel a Direct Booking

How to send money and make ad-hoc requests for money for Direct bookings.

Direct: Send Or Request Money

Understand what each Direct booking status means and what action is required from you or your guest

Direct Booking Statuses

Understand how the Guest Portal works for Direct bookings, including guest messaging, payments, required tasks, and reservation management.

Guest Portal for Direct Bookings

Learn how to send, receive, and manage reviews for Direct bookings

Managing Guest Reviews for Direct Bookings

Learn what emails your guests receive, how they differ, and what you can and cannot control

Understanding Guest Email Communication for Direct Bookings

Understand how to view, update, and manage Direct bookings in Hospitable

Managing Direct Reservations

Update, cancel, or adjust existing Direct bookings, and understand what happens after changes are made.

Manage Reservations

Understand how Direct booking payments, authorizations, installments, and security deposits are processed in Hospitable.

How Payments Work for Direct Bookings

Understand how Direct booking payouts work, how bank accounts are assigned, and where to manage payout settings

Manage Payouts and Bank Accounts for Direct Bookings

Understand who processes payments for Direct bookings and how it affects payouts, taxes, and chargebacks

Merchant of Record for Direct Bookings

Understand how currency works for pricing, payments, and payouts in Direct bookings

Currency and Multi-Currency Support for Direct Bookings

Understand why payments fail, what happens next, and how to handle failed payments

Direct Booking Payment Failures

Understand why Direct booking payouts fail, what causes delays, and how to resolve failed payouts.

Troubleshooting Direct Booking Payouts

Understand how refunds work for Direct bookings based on cancellation policies and collected payments

Direct Booking Refunds

Understand how fraud screening, declined payments, and chargebacks are handled in Direct bookings

Fraud Protection and Chargebacks for Direct Bookings

Understand how taxes are calculated, collected, and who is responsible for filing and remitting them

How Taxes Are Collected and Remitted for Direct Bookings

Understand when tax affidavits are required and how to complete them

Quarterly Tax Affidavits for Direct Premium

Submit a damage claim for Direct Premium bookings and understand requirements and deadlines

How to Report Damage for Direct Bookings

Understand how payments are collected, how refunds are calculated, and how issues like payment failures and chargebacks are handled for Direct bookings.

Payments, Refunds & Protection

Understand how cancellation policies work and how they apply to Direct bookings

Direct Cancellation Policies

Understand how and when guests are charged for Direct bookings in Hospitable

Direct Payment Terms

Set up when and how installment payments are charged for Direct bookings

Payment Terms Scheduling

Understand how service fees are calculated, displayed to guests, and impact your payouts

Direct Booking Service Fees

Understand how cancellation policies, payment terms, and service fees work together to define your Direct booking rules

Booking Policies for Direct Bookings

Learn how cancellation policies, payment schedules, and service fees work together to determine what guests pay and what you earn.

Booking Policies

Understand how guest verification works, when it’s required, and how it affects booking acceptance

Guest Verification for Direct Bookings

Require guests to review and sign a rental agreement before completing their stay

Rental Agreements for Direct Bookings

Learn how security deposits work for Direct bookings, including collection timing, authorization holds, guest checkout behavior, and deposit management options.

Security Deposits for Direct Bookings

Automatically accept qualified Direct booking requests based on your settings

Instant Book for Direct

Understand how New York City regulations affect Direct bookings

Direct Booking Restrictions in New York City

Understand how the Victoria short-stay levy applies to Direct bookings and how it is handled

Victorian Short-Term Rental Levy for Direct Bookings

Understand registration and reporting requirements for Direct bookings in Western Australia

Western Australia Short-Term Rental Register Requirements

Configure additional requirements and conditions that control how Direct bookings are accepted, verified, and completed before check-in.

Advanced Settings & Exceptions

See how nightly rates, fees, and taxes come together in your final booking total

Understanding the Total Price of Your Booking

Learn how service fees appear in your booking total and where to review them

Understanding Service Fees for Direct Bookings

Understand how taxes are calculated, shown, and charged when booking directly

Understanding Taxes for Direct Bookings

Subtitle: Understand each step from submitting a request to confirmation, including emails, verification, and when actions are required

What to Expect After You Request a Direct Booking

Learn what emails you’ll receive during the booking process and what action to take for each one

Understanding Direct Booking Emails

Learn how to access the Guest Portal, what you can do there, and what to expect after your booking is confirmed

How to Use the Guest Portal for Direct Bookings

Learn how to complete required steps like verification, agreements, and deposits before your stay

How to Complete Pre-Check-In Tasks for Direct Bookings

Understand how payments work after your booking is confirmed, including schedules, additional charges, and receipts

Managing Payments After Booking Confirmation

Find quick answers to common questions about booking, payment, and managing your stay

Common Questions About Direct Bookings

Understand pricing, booking steps, and how to manage your stay from request to check-in

Direct Booking: Before, During, and After Booking

Create, customize, and manage your direct booking site, domains, and distribution settings.

Direct Booking Site & Distribution

Learn what a Direct booking site includes, how guests use it, and what you'll need before creating and publishing your site.

Getting Started with Your Direct Booking Site

Create and publish a Direct booking site so guests can browse your properties and book directly with you.

Create Your Direct Booking Site

Understand the difference between using a Hospitable-hosted site and embedding booking functionality into your own we

Hospitable-Hosted vs Self-Hosted Sites

Update your site’s branding, layout, and content to match your business and improve the guest experience

How to Customize Your Direct Booking Site

Control how your properties appear and are organized on your direct booking site

Managing Property Pages on Your Site

Learn how property and site images are managed and displayed on your direct booking site

Managing Images on Your Direct Site

Update and control the content and sections displayed on your direct booking site

Managing Your Site Content and Sections

Learn how your direct booking site is organized and how guests move through it

Understanding Your Site Structure and Navigation

Direct Single Property Sites

Set up your direct booking site and manage pages, listings, and content.

Site Setup & Basics

Make your site live and accessible to guests using a Hospitable subdomain or your own domain

Publishing Your Direct Booking Site

Use your own domain so guests can access your direct booking site through your branded URL

How to Connect a Custom Domain to Your Site

Resolve common issues when your custom domain is not connecting or displaying your direct booking site correctly

Troubleshooting Domain Connection Issues

Learn how to redirect one domain to another and when to use domain forwarding for your direct booking site

Forwarding a Domain to Another Website

Connect your domain, publish your site, and make it accessible to guests.

Domains & Publishing

Learn how widgets work and when to use them instead of a Hospitable-hosted site

What Are Widgets and When to Use Them

Learn how to generate your property's widget code, embed it on your own website, and test that booking requests are working correctly, so guests can check availability and request bookings

How to Add a Booking Widget to Your Website

Learn how to add Hospitable booking widgets to your Wix site and what to expect when using Wix

Using Hospitable with Wix

Resolve common problems when your booking widget is not displaying or working correctly

Troubleshooting Widget Issues

Add booking widgets to external websites like Wix or custom-built sites.

Widgets & Embeds

List eligible Direct properties on Google Travel and send guests to your Direct booking site

Connecting to Google Vacation Rentals

Promote Your Direct Booking Site with QR Codes

Track visits, conversions, and booking performance for your Direct booking site or widget.

Direct Booking Flow Analytics

Manage SEO, Google Vacation Rentals, analytics, and site performance.

Distribution & Visibility

Understand how your direct booking site and Google listings are performing

Tracking Direct Booking Performance

Track performance and measure direct booking activity.

Analytics and Performance

Add and manage languages so guests can view and book in their preferred language

Managing Languages on Your Site

Learn how reviews are collected, selected, and displayed on your direct booking site

Understanding Reviews on Your Direct Site

Site Experience

Status page

Pricing

Hospitable status

Find answers and get help from Intercom Support and Community Experts

Conversations you've started through the messenger will appear here.

No conversations created by you

Try using different keywords or checking for typos.

No conversations found

Title

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Empty Help Center

Uh oh. That page doesn’t exist.

Home

Search results

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.

No tickets created by you

No tickets found

Track the progress of all tickets and conversations related to your company.

Customer Portal.

Track the progress of all tickets related to your company.

Tickets portal.

{assigneeName} needs more information from you

Tickets

No access to tickets portal

Search

Skip the search. Describe what you’re trying to do and get a grounded answer.

Browse articles and guides in this topic.

Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

Prototype answer unavailable

I’ve got this page open. Ask me anything about it and I’ll answer from the docs.