Hospitable.com

Information for users with properties in the New York, NY

Abby Grous

Andrew Schorr

Dawn Ginie Santoyo

Set up and manage your Direct listings, websites, payments, and more

Direct Booking

Direct Video Overview

A full overview of features, pricing, and FAQs

All About Direct Bookings

Follow these steps to start taking Direct bookings

Direct Setup Checklist

In this article, we answer some of the most commonly asked questions related to Direct bookings.

FAQs & Troubleshooting - Direct

Set up your Hospitable Direct properties, plans, payouts, website, and more by following this step-by-step video series

Direct 101: Training Videos

Provide access to secondary users to manage your Direct Site and bookings

Secondary Access to Direct

This article explains how the Direct add-on is billed and how to cancel it. It uses simple steps and a clear example.

Direct Add-on: Billing and How to Cancel

This article describes some of the requirements that need to be fulfilled in order to be able to take bookings on Direct Premium

Direct Premium Restrictions

Learn what happens when a guest's card is declined during a Direct booking, how payment recovery works, and what it means for your reservation.

Direct Booking Payment Failures: Declined Cards, Retries & What Happens Next

Understand how currencies work for your Direct bookings, how to set your property currency, and how to troubleshoot common currency-related issues.

Currency & Multi-Currency Support on Direct

Difference between Manual Bookings and Direct Bookings

Kelly

Getting Started

Get payment processing and payouts set up for Direct Basic and Premium users

How to setup a Direct bank account

Bank accounts must pass KYC checks to be eligible for payouts

Verifying bank accounts for payouts

Ensure your funds go to the right accounts by learning how to check and manage your payouts.

Managing Payouts and Bank Accounts

How to setup and manage your payments and payouts

Payouts

Everything you need to know about how guests book through your Direct site from request to payout, including pricing, statuses, and what happens when things go wrong.

How Direct bookings work

Block dates, and generate a payment link for guests to complete the Direct booking.

Adding a Direct Booking

Learn how to cancel a Direct booking, what happens after cancellation, and how refunds work for hosts and guests.

Cancelling Direct bookings

How it works, what's covered, and how to report an incident

Direct Premium Damage Protection

Automatically accept qualified Direct booking requests

Instant Book for Direct

Manage promotions by configuring discounts to share with your guests.

Direct promo codes

How to configure the cancellation policy manager to match your business

Direct Cancellation Policies

Every Premium booking is vetted and ID verified

Direct Premium guest verification

How to send money and make ad-hoc requests for money for Direct bookings.

Direct: Send Or Request Money

Create a personalized Direct booking quote, block dates, and send guests a secure payment link

Custom Quotes

Allow your guests to make partial payments and manage these bookings.

Direct Payment Terms

Drive conversions on large bookings and long lead times by allowing guests to pay in installments.

Improve conversions with payment terms

Starting January 1, 2025, a 7.5% levy will apply to short-term rental bookings in Victoria, Australia. This levy applies to the total booking fees paid, including accommodation fees, cleaning fees,…

Victorian Short-Term Rental Levy: Overview

Western Australia Short-Term Rental Register

Leave and Receive Reviews for Direct Bookings

Understand the processes and identify how to manage your Direct booking.

Direct Booking Guest FAQs

How discounts apply to Direct bookings

Managing your Direct Booking Service fees to align to your business model.

Direct Booking Service Fees

How to adjust reservations for your guest, and issue refunds.

Altering Direct Bookings

Learn how to skip the guest verification process for returning Direct Premium guests using custom quotes.

Bypass Guest Verification for Returning Direct Premium Guests

This article explains what happens in the background so you know what to expect when setting payment terms for your reservations.

Payment Terms Scheduling

Learn about the two types of emails guests receive for Direct bookings: automated transactional emails with Hospitable branding and messages sent through the Hospitable Inbox.

Understanding Guest Email Communication for Direct Bookings

Learn how refunds work for Direct bookings, including processing times, partial refunds, payout impacts, and what your guests will see.

Direct Booking Refunds

Learn how Hospitable collects, holds, and releases security deposits for your Direct bookings — and what to do if something goes wrong.

How Security Deposits Work on Direct

Understand exactly how your refund amount is determined when you cancel a Direct booking.

How Your Direct Booking Refund Is Calculated

Understand what to expect if your reservation is cancelled including how your refund is determined, the timeline, and your next steps.

What Happens When Your Direct Booking Is Cancelled

How Fraud Protection & Chargebacks Work on Direct Bookings

Ethan Brown

Accepting, modifying, and cancelling Direct bookings

Managing bookings

A step-by-step guide for creating your direct booking website using our site builder

Create a Direct Booking Site

How to manage the contents of your listings and properties for your Direct booking website.

Managing your Hospitable Direct Site Contents

Setup your site to open using your own purchased domain.

Apply a custom domain to your Hospitable Site

Add a widget that searches across your properties.

Direct Multi-Property Search

Direct Single Property Sites

Understand how and what reviews are shown on your Direct Site.

Hospitable Direct Site Reviews

How do I change the order of properties on my Direct site?

Direct Site: Arrange Properties

How to troubleshoot any blockers or alerts that may prevent you from using Direct

What do properties need to be eligible for Direct?

How images are pulled into Hospitable and how they are used for your Direct booking site.

Managing Images On Your Direct Sites

Embed Hospitable widgets on your own site to capture Direct bookings

Self-hosted Direct sites

Get listed on Google Travel for free direct booking leads

Google Vacation Rentals

How to add the Hospitable Direct booking widget to a WIX Velo site.

Adding The Direct Booking Widget To A WIX Velo Site

Track your site visits and manage marketing tags.

Direct Booking Flow Analytics

Adding new languages to your direct booking site

Guide for using physical QR Codes in your vacation rental to promote your Direct Site

Promote Your Direct Site With QR Codes

This article describes how you can configure your domain name to another domain.

How can I forward my Hospitable-managed domain to another domain?

How to add social links for Facebook, Twitter, Instagram, YouTube, and TikTok.

Adding Social Links to Your Direct Site

How to resolve common issues when setting up your Hospitable direct booking website or embedding the booking widget on your own site.

Troubleshooting Your Direct Booking Site & Widget

Learn the difference between Hospitable's built-in Direct Booking website and a self-hosted custom site — and how to use both to take direct bookings.

Hospitable-Hosted vs Self-Hosted: Which Direct Booking Site Is Right for You?

Kevin Ramirez

Sites & Widgets

How Hospitable calculates, collects, and — in many cases — files and remits taxes for your Direct bookings.

How Taxes are Handled in Direct

Submitting Quarterly Tax Affidavits for Direct Premium

Common questions on how taxes are managed by Hospitable

Tax Collection and Remittance FAQs

Brandon Huetteman

Direct Taxes

Status page

Pricing

Hospitable status

Find answers and get help from Intercom Support and Community Experts

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