Once your booking is confirmed, your payment is either completed or scheduled based on the host’s payment setup. You may also need to complete additional payment-related steps before your stay.
This article explains what to expect and how to manage payments after confirmation.
What Happens to Your Payment After Confirmation
When your booking is confirmed:
Your initial payment is processed using the details you provided during checkout, or
Your booking is confirmed after completing a payment (if you were sent a payment link)
Depending on the booking, you may also have:
Scheduled future payments
Additional charges to complete before your stay
Payment timing and structure depend on the host’s payment terms.
Viewing Your Payment Details
After confirmation, you can review your payment details in the Guest Portal.
You can access the Guest Portal:
From the “Manage my stay” button in your confirmation email
From a direct link shared by the host
In the Guest Portal, you can:
View the reservation total and full price breakdown
See completed payments and refunds
View upcoming scheduled payments
Pay scheduled payments early
Use a different card for an upcoming payment
Download Reservation Summary and Payment Receipt PDFs
Completing Scheduled Payments
Some bookings include scheduled payments instead of a single charge.
If this applies:
You’ll see upcoming payment dates in the Guest Portal
Payments may be charged automatically, or
You may have the option to pay early or update your payment method
Scheduled payments must be completed on time to keep your booking active.
Paying an Outstanding Balance
If there is a remaining balance:
You may be able to complete payment directly in the Guest Portal
Payment options depend on the host’s setup
This can happen if:
Your booking includes multiple payment installments
A payment attempt did not go through
The host requires additional payment before your stay
Additional Charges You May See
After confirmation, your host may require additional steps that involve payment.
These may include:
Security deposits
Extra services or add-ons
Fees based on your stay
If required, these will appear in your Guest Portal or be shared by the host.
Some charges must be completed before check-in.
Receipts and Payment Records
Your payment history is always available in the Guest Portal after your booking is confirmed. From the Payments page, you can download a reservation summary PDF from the top of the page next to your reservation total. You can also download a PDF receipt for every completed payment and every refund issued to you, and review what has already been paid alongside any upcoming scheduled payments.
You do not need to contact your host to request a receipt. Receipts and the reservation summary are generated automatically and can be downloaded at any time from the Guest Portal. If you have a question about a specific charge, you can still message your host directly from the Guest Portal.
Payment section in the Guest Portal showing reservation total and upcoming scheduled payments.
What to Do If a Payment Fails
If a payment cannot be processed:
Check that your card details are correct
Ensure your payment method has sufficient funds
Try completing the payment again, if prompted
If the issue continues:
Contact your host for assistance
Failed or incomplete payments may impact your booking if not resolved.
Important Things to Know
Payment details are submitted when you request a booking
Payment is processed after the booking is confirmed (unless you used a payment link)
Some bookings include scheduled or additional payments
Payment options and timing are set by the host
You can review and manage payments in the Guest Portal after confirmation