The Guest Portal is where you manage your booking after it has been confirmed. It allows you to review your reservation, complete required steps, and handle any follow-up actions before your stay.
What the Guest Portal Is
The Guest Portal is a secure page linked to your booking.
You can use it to:
View your booking details
Complete required tasks before your stay
Manage payments (if applicable)
Contact your host
The Guest Portal is mainly used after your booking is confirmed. It is not used to complete the initial booking.
How to Access the Guest Portal
You can access the Guest Portal in the following ways:
From your booking confirmation email using the Manage my stay button
From a link shared directly by your host
Booking confirmation email with a Manage my stay button linking to the Guest Portal
What You Can Do in the Guest Portal
View Your Booking Details
You can see:
Your stay dates
Property details
Booking summary
Cancellation policy
Complete Required Tasks
If your host requires additional steps, they will appear in the Guest Portal.
These may include:
Guest verification
Signing a rental agreement
Providing security deposit details
[Suggested: Screenshot showing Guest Portal with required tasks list]
[Image alt text: Guest Portal showing tasks such as verification, rental agreement, and security deposit]
Manage Payments
Depending on your booking, you may be able to:
View your payment summary
See upcoming scheduled payments
Complete remaining payments
Use a different card
[Callout: The Guest Portal is not used for the initial booking payment. It may be used later for scheduled or remaining payments.]
Contact Your Host
You can message your host directly through the Guest Portal once it is available.
This is the easiest way to ask questions about your stay or follow up on any requirements.
What You Cannot Do in the Guest Portal
Complete the initial booking payment
Confirm a booking request that has not yet been accepted
Access the portal before receiving a confirmation email (in most cases)
[Callout: If your booking is still pending, you may not have access to the Guest Portal yet, or some features may not be available.]
Why You Might Not Have Access Yet
You may not be able to access the Guest Portal if:
Your booking has not been confirmed yet
You have not received a confirmation email
Your host has not shared the portal link
If this happens, wait for confirmation or check your email for updates.
Why You Might Not See Certain Options
Some features in the Guest Portal depend on your booking.
For example:
Payment options may only appear when a payment is due
Tasks will only appear if your host requires them
Messaging may not be available until your booking is confirmed
Important Things to Know
The Guest Portal is used after your booking is confirmed
It is where you manage your booking and complete required steps
Initial booking payments are not completed in the Guest Portal
You can access it through your confirmation email or host link
Available features depend on your booking and your host’s setup