When you make a Direct booking, you’ll receive a series of emails that guide you through each step, from submitting your request to confirming your stay.
This article explains the different types of emails you may receive and what they mean.
Overview of Booking Emails
Depending on your booking, you may receive:
Booking request confirmation
Guest verification request (if required)
Booking confirmation
Payment email (for host-sent payment links)
Payment reminders (if applicable)
Each email reflects a different stage of your booking.
Booking Request Confirmation Email
You’ll receive this email after submitting a booking request.
It includes:
Your booking details
Reservation code
A message that the host will review your request
Email confirming a booking request was submitted with reservation details and reservation code
What to do
Wait for the host to review your request
Complete verification if prompted in a follow-up email
This email does not mean your booking is confirmed.
Guest Verification Email (If Required)
If verification is required, you’ll receive a separate email asking you to verify your identity.
It includes:
A Start Guest Verification button
Instructions for completing the process
Email prompting guest to complete identity verification before booking approval
What to do
Complete the verification steps as soon as possible
Your booking cannot be accepted until required verification is completed.
Booking Confirmation Email
You’ll receive this email once your booking is accepted.
It includes:
A Manage my stay button
Booking details and dates
Payment summary
Cancellation policy
Booking confirmation email displaying reservation details, payment summary, and manage stay link
What to do
Use the Manage my stay button to access your Guest Portal
Review your booking details
Complete any required tasks
Payment Email (If Sent by the Host)
In some cases, your host may send you a payment email instead of asking you to submit a booking request.
This email includes:
A Confirm booking and pay button
Booking details
Total price
Payment deadline
Email with a confirm booking and pay button used to complete a booking
What to do
Complete payment using the link
Your booking will be confirmed after payment
This type of email requires payment to confirm your booking.
Payment Reminder Emails
If your booking includes scheduled payments, you may receive reminder emails.
These emails include:
The amount due
Payment due date
A link to complete payment
What to do
Complete the payment before the due date
Messaging Emails from Your Host
You may also receive emails when your host sends you a message.
These emails come from @messaging.hospitable.com
You can reply directly to respond to your host
Replies to booking emails are delivered through Hospitable’s messaging system.
Why You Might Not Receive Emails
If you’re not receiving emails:
Check your spam or junk folder
Search for emails from:
@hospitable.com
@messaging.hospitable.com
Make sure you entered the correct email when booking
If you still can’t find your emails, contact support.
Important Things to Know
Each email represents a different stage of your booking
A booking request email is not a confirmation
Verification emails may require action before approval
Booking confirmation emails include access to the Guest Portal
Payment emails may be used to confirm bookings in some cases
You can reply to emails to contact your host