Direct bookings move through different statuses from creation to completion.
Each status reflects where the reservation is in the process and whether any action is required.
It’s important to distinguish between the booking status and actions shown on the reservation card. While actions may vary, the underlying booking status remains the same.
Overview of Booking Statuses
A Direct booking can have the following statuses:
Pending
Accepted
Cancelled
Expired
Each status reflects a different stage in the booking lifecycle.
Calendar availability is blocked as soon as a booking is created in Pending status. The status color changes as the booking progresses, but the dates remain reserved unless the booking is cancelled or expires.
Pending
A booking is Pending when it has been created but not yet confirmed.
This is the only status where action is required before the booking can move forward.
How it appears
The booking already blocks the calendar
It is typically shown in yellow in the calendar
Common Pending scenarios
1. Accept / Reject (standard request)
Shown when the booking is ready for host approval
2. Review / Reject (verification required)
Shown when the booking has been flagged for manual review (for example, due to guest verification)
You must review the guest details before accepting
3. Cancel / Awaiting payment (custom quote)
Applies to pending quotes sent to guests
The booking remains pending until the guest completes payment
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What to do
Review the booking details
Take the appropriate action:
Accept (or Review → Accept)
Reject
Wait for guest payment (for quotes)
Pending bookings must be acted on before they expire. If no action is taken, the request will automatically expire.
Accepted
A booking is Accepted when it has been confirmed and is now active.
This can happen:
Automatically (Instant Book), or
Manually after host approval
How it appears
The booking continues blocking the calendar
It is typically shown in raspberry in the calendar
What happens next:
The reservation appears in your Inbox and Calendar
Payment is collected based on your payment terms
Guests complete required tasks in the Guest Portal, such as:
Rental agreements
Security deposits
Cancelled
A booking is Cancelled when it has been cancelled by the host, guest, or system.
This can happen due to:
Manual cancellation
Guest cancellation
Failed payment after the grace period
What happens next:
The dates are released on your calendar
Future scheduled payments are not charged
Refunds are calculated based on your cancellation policy and payments already collected
Also see: Direct Booking Refunds
Expired
A booking is Expired when a pending request is not completed in time.
This happens when:
The host does not accept or reject the request, or
The guest does not complete required steps (such as payment for a quote)
What happens next
The booking request is automatically closed
The dates are released on your calendar
The guest must create a new booking to proceed
Direct booking requests expire automatically if no action is taken within the required timeframe.
How Status and Actions Work Together
A booking’s status and available actions are related but different:
Status shows the stage of the booking (Pending, Accepted, etc.)
Actions show what can be done next (Accept, Review, Cancel, etc.)
For example:
A booking requiring guest verification may still be Pending, but shows Review instead of Accept
A custom quote may be Pending, but shows Awaiting payment
A standard request may be Pending, with Accept / Reject options
Key Things to Know
Calendar dates are blocked as soon as a booking is Pending
Pending bookings appear differently (e.g., yellow) but already reserve dates
Accepted bookings change status (e.g., raspberry) but do not newly block dates
Different action buttons can appear while the booking remains Pending
Pending bookings require action from the host or guest
Cancelled and expired bookings release calendar dates