Hospitable.com

Dawn Ginie Santoyo

Abby Grous

Andrew Schorr

Manage your Direct bookings from creation to completion, including sending booking links, handling changes, processing payments and refunds, and managing deposits, protection, and cancellations.

Managing Direct Bookings

Learn how Direct booking payments, installments, custom quotes, and security deposits are processed in Hospitable.

How Direct Bookings Work

Create and send a Direct booking or custom quote to a guest and collect payment through Hospitable.

Add a Direct Booking

Create and manage discount codes that guests can apply during Direct booking checkout

Promo Codes for Direct Bookings

How discounts apply to Direct bookings

Create Direct bookings and send booking links to guests, with the option to customize details and automatically accept bookings using Instant Book.

Create & Send Bookings

Review and respond to pending Direct booking requests in Hospitable

Accept or Reject a Booking Request

Update dates, pricing, or guest details for an accepted Direct booking in Hospitable

Alter a Direct Booking

Cancel a Direct booking in Hospitable and understand what happens to the reservation, dates, and payments

Cancel a Direct Booking

How to send money and make ad-hoc requests for money for Direct bookings.

Send or Request Money

Understand what each Direct booking status means and what action is required from you or your guest

Direct Booking Statuses

Understand how the Guest Portal works for Direct bookings, including guest messaging, payments, required tasks, and reservation management.

Guest Portal for Direct Bookings

Learn how to send, receive, and manage reviews for Direct bookings

Managing Guest Reviews for Direct Bookings

Learn what emails your guests receive, how they differ, and what you can and cannot control

Understanding Guest Email Communication for Direct Bookings

Understand how to view, update, and manage Direct bookings in Hospitable

Managing Direct Reservations

How refunds work for OTA reservations (Airbnb, Vrbo, Booking.com) — who processes them, where to request them, and what Hospitable can and can't do.

Refunds for Airbnb, Vrbo, or Booking.com Reservations

Update, cancel, or adjust existing Direct bookings, and understand what happens after changes are made.

Manage Reservations

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