Direct reservations are managed the same way as bookings from Airbnb or Vrbo.
Once a booking is created, you can view, update, and take action on it directly from your Hospitable inbox and calendar.
This article explains how Direct reservations behave and what actions are available.
Where to Find Direct Reservations
You can access Direct bookings from:
Inbox → Conversations
Calendar → Reservation view
Direct bookings → Reservations list
A Direct booking conversation in the Hospitable inbox with reservation details visible
How Direct Reservations Behave
Once confirmed, Direct bookings:
Appear in your inbox like any other reservation
Block dates on your calendar
Trigger automated messages and tasks
Follow your configured policies and payment terms
Direct reservations follow the same workflows, messaging rules, and automations as OTA bookings.
Actions You Can Take
You can manage Direct reservations using standard tools:
Accept or reject booking requests (if Instant Book is off)
Alter reservation details (dates, guest info, etc.)
Cancel a reservation
Send messages to the guest
Review payment status
Reservation details panel with options to alter, cancel, or message a guest
Editing Guest Details
Some guest details, such as email addresses, may not always be editable after a booking is created.
Changes to guest information may be limited depending on the booking status and payment processing.
Payments and Status
Each reservation includes:
Payment status (paid, scheduled, failed)
Booking status (requested, accepted, expired)
Applied policies (cancellation, fees, payment terms)
Reservation view displaying payment schedule and status
When to Use This
Use this article if you need to:
Manage or update a Direct booking
Understand how Direct reservations behave
Troubleshoot issues like guest details or booking status