Reservation statuses help you understand where a booking is in its lifecycle, from an initial request through confirmation, cancellation, or expiration.

While many statuses have the same meaning across channels, some booking sources have unique workflows that affect how reservations are managed.

This article explains the statuses you may encounter for each channel and highlights any important differences.

Airbnb Reservation Statuses

Status	Meaning
Pending	The guest submitted a Request to Book and is waiting for a response.
Checkpoint	Airbnb requires the guest to complete verification before the booking can proceed.
Accepted	The reservation is confirmed.
Cancellation Requested	The guest requested cancellation, but the reservation remains active until the cancellation is processed.
Cancelled	The reservation is no longer active.
Declined	The booking request was declined by the host.
Withdrawn	The guest withdrew the booking request before it was accepted.
Expired	The request expired before it could be completed.
Awaiting Payment	The reservation is waiting for payment requested through Airbnb's Resolution Center.

Airbnb Notes

Requests to Book can be accepted or declined in Hospitable.
Verification-related reservations may move through the Checkpoint status before becoming confirmed.
Some reservations may remain pending until Airbnb completes its verification process.

Booking.com Reservation Statuses

Status	Meaning
Pending	The reservation requires action before it becomes confirmed.
Pre-approved	The guest has been invited to complete the booking.
Accepted	The reservation is confirmed.
Cancellation Requested	The guest requested cancellation.
Cancelled	The reservation is no longer active.
Declined	The booking request was declined.
Withdrawn	The guest withdrew the request.
Expired	The booking request expired before completion.

Booking.com Notes

Reservation requests can be managed directly in Hospitable.
Most status changes are reflected automatically.

Vrbo Legacy Reservation Statuses

Reservation codes typically start with HA.

Status	Meaning
Pending	The reservation request requires a response.
Pre-approved	The guest has been invited to complete the booking.
Accepted	The reservation is confirmed.
Cancellation Requested	The guest requested cancellation.
Cancelled	The reservation is no longer active.
Declined	The reservation request was declined.
Withdrawn	The guest withdrew the request.
Expired	The reservation request expired before completion.

Vrbo Legacy Notes

Booking requests must be accepted or declined directly in Vrbo.
Reservation updates originate in Vrbo and sync to Hospitable.
Vrbo is the source of truth for reservation requests and status updates.

If a reservation code starts with HA, manage booking requests directly in Vrbo.

Vrbo Partner Reservation Statuses

Reservation codes typically start with VRBO.

Status	Meaning
Pending	The Request to Book requires a response.
Pre-approved	The guest has been invited to complete the booking.
Accepted	The reservation is confirmed.
Cancellation Requested	The guest requested cancellation.
Cancelled	The reservation is no longer active.
Declined	The reservation request was declined.
Withdrawn	The guest withdrew the request.
Expired	The reservation request expired before completion.

Vrbo Partner Notes

Request to Book reservations can be accepted or declined directly in Hospitable.
Hospitable is the source of truth for reservation status.
Vrbo may temporarily display an older status while reservation updates synchronize.

If a reservation code starts with VRBO, manage reservation actions in Hospitable.

Direct Reservation Statuses

Status	Meaning
Pending	The booking request requires action before it becomes confirmed.
Pending Verification	The guest must complete identity verification before the reservation can proceed.
Accepted	The reservation is confirmed.
Cancelled	The reservation is no longer active.
Denied	The booking request was declined.
Expired	The booking request expired before completion.

Direct Notes

Reservations are managed directly in Hospitable.
If guest verification is enabled, reservations may move through Pending Verification before they can be accepted.
Verification completion does not automatically confirm a reservation.

Also see: Direct Booking Statuses

API Status Values

The following API values map to reservation statuses displayed in Hospitable.

Requested

pending
awaiting_approval
reservation_request

Pending Verification

pending_verification

Awaiting Payment

request_for_payment

Pre-Approved

preapproved

Accepted

accepted
booking
staying
reservation
post_stay
accept
modified
manual_booking

Cancellation Requested

cancellation_requested
traveler_cancel_request

Cancelled

Guest cancellation

cancelled
canceled
cancelled_by_traveller
cancelled_by_guest

Host cancellation

cancelled_by_owner
cancelled_by_host

Platform cancellation

cancelled_by_admin

Declined

declined
reservation_request_declined
deny
denied
reservation_declined

Withdrawn

withdrawn
booking_request_withdrawn

Expired

expired
timedout
timeout
reservation_request_expired
payment_request_expired
reservation_pending_voided
spam
pending_voided

Checkpoint

checkpoint
at_checkpoint

Failed Verification

failed_verification
checkpoint_voided
reservation_pending_voided
expired

Frequently Asked Questions

Why can't I accept my Vrbo reservation in Hospitable?

If the reservation code starts with HA, it uses the Vrbo Legacy workflow and must be accepted or declined in Vrbo.

If the reservation code starts with VRBO, it uses the Vrbo Partner workflow and can be managed in Hospitable.

I accepted a Vrbo Partner reservation in Hospitable, but Vrbo still shows it as pending.

This is expected. Hospitable updates the reservation immediately, while Vrbo may take additional time to reflect the change.

What's the difference between Pending Verification and Pending?

Pending Verification means the guest still needs to complete identity verification.

Pending means the reservation is waiting for a booking decision or another required action.

What's the difference between Declined and Expired?

A Declined reservation was actively rejected by the host.

An Expired reservation was not completed before the required deadline.

How can I tell whether a reservation is Vrbo Legacy or Vrbo Partner?

Check the reservation code:

HA = Vrbo Legacy
VRBO = Vrbo Partner

Which status should I trust if Hospitable and Vrbo show different information?

For Vrbo Partner reservations, trust the status shown in Hospitable.

For Vrbo Legacy reservations, reservation requests and updates should be managed in Vrbo.

Listing Management: Overview

Direct Booking Statuses

Vrbo Partner: Request to Book

Vrbo Partner: Altering Reservations

Vrbo Partner Connection: Payment Terms

Reservation Statuses: Overview