When you need to make alterations to reservations booked on online travel agencies (OTAs), you may need to go to the booking platform to perform the alteration. It depends on the type of alteration that you want to make, and the OTA in question; is it Airbnb, Booking.com, or Vrbo?
All platforms: Changing the Check-in or Check-out time for a particular reservation
If you have offered a guest an early check-in or late check-out, you can make changes to the check-in or check-out time directly in the conversation thread UI on Hospitable!
This applies to any reservation, regardless of the booking platform used.
Note:
Changing the check-in or check-out time for an OTA booking does not relay the updated times back to the booking platform (eg: Airbnb, Vrbo or Booking.com)!
The check-in and check-out times will, however, be updated in Hospitable's public API.
Changes made to the check-in and check-out times will be reflected in operational tasks, guest and team messaging.
For all platforms, you can update the reservation's check-in and checkout times directly from the conversation thread. To do this:
Go to Hospitable > Inbox
Open the guest's conversation thread
Click on the check-in or check-out time at the top of the left sidebar. (On mobile, this is within a sub-menu accessed by selecting ... at the top right within a guest conversation.)
Adjust the time using the up and down arrows.
Click away to save the change automatically
Be aware of changing AM and PM, so that you don't accidentally set it to midnight when you meant to set it to noon!
Note: Changing the check-in or check-out time on a reservation will not trigger the "New date alteration" notification rule under Operations!
In order to notify your teammates of the change, if they aren't assigned to a task related to check-in or check-out, you must set up a "New time alteration" notification rule.
For any other alterations (such as stay dates, guest count, or included pets):
What changes can you make to Airbnb reservations in Hospitable?
For Airbnb reservations, you can select "Alter Reservation" on the guest's conversation page in Hospitable to start the alteration process. However, if you're on a limited connection to Hospitable, you will need to manage any alteration requests on Airbnb or your other software.
Walk through the steps of altering the reservation and click "Confirm" at the end.
This will create an alteration request, which will be sent to the guest to approve.
The alteration feature will calculate a new payout based on the changes you make.
Be mindful of this, and make sure to manually edit amounts where needed.
Altered amounts may be significantly reduced if, for example, you have added a promotion to the dates on your Airbnb calendar in the time since the reservation was booked.
Airbnb makes the financial calculations for the reservation, based on the reservation alteration data sent over by Hospitable. Hospitable displays the payout amounts we receive from Airbnb.
Airbnb Resolution Center
The Airbnb resolution centre is where hosts manage their refunds to guests or requests for extra payouts, such as for damage to the property or extended/altered stays. These are adjustments where the host either refunds the guest or the guest has to pay extra fees to the host.
Hospitable does not see or know about these resolutions until they are completed. That is when Airbnb will send Hospitable a financial update for the reservation.
If your Airbnb resolutions are missing from Hospitable, please make sure that the resolution has been paid.
What changes can you make to Booking.com reservations in Hospitable?
Note: If you use Payments by Booking.com, you can't make any alterations using Hospitable
Booking.com reservations can be edited directly from the guest's conversation thread in Hospitable. However, there are some limits to this! See the criteria below.
Altering a Booking.com reservation on Hospitable
Booking.com reservations can be altered on Hospitable if the following criteria are met:
The guest has not checked in yet.
You handle payment for the reservation (not Booking.com).
The reservation is not a double-booking.
Your property has availability on the new dates.
The new check-in date is in the future.
For multi-room reservations, all rooms must be included in the change.
A stay can be changed in Hospitable when:
What changes can you make to Vrbo reservations in Hospitable?
Hospitable cannot cancel, shorten, extend, or modify any Vrbo reservation. All changes to Vrbo reservations must be made in Vrbo directly Hospitable has no control over, or permission to make alteration requests for Vrbo reservations.
The only exception is check-in and check-out times, which can be adjusted in Hospitable as described above. Note that updated times will not be relayed back to Vrbo.
For detailed steps on how to alter a Vrbo booking, see Vrbo's guide: https://help.vrbo.com/articles/Edit-a-reservation-from-your-calendar
Your guests can also request changes to their Vrbo reservation, such as booking dates, guest count, or check-in time directly from their guest account. When a guest submits a change request, you'll receive it in your Vrbo Inbox. For more details, see: https://help.vrbo.com/articles/Accept-or-decline-a-guest-s-change-request
FAQs
Why is the price higher / lower than expected after the alteration?
Why is the price higher / lower than expected after the alteration?
The price can change after a reservation is altered due to the pricing rules set on your listing. For example, if you offer a weekly discount and the guest shortens their stay to less than a week, that discount will no longer apply, so the updated price may appear higher. Similarly, extending a stay might apply new discounts or pricing, which could lower the price.
Why is my cancelled Booking.com reservation showing revenue?
Why is my cancelled Booking.com reservation showing revenue?
If revenue is still showing in Metrics or on the conversation thread on Hospitable for a cancelled Booking.com reservation, then please start by checking on Booking.com and see whether or not the reservation was cancelled with a full refund.
If it was cancelled with a full refund, but there is still revenue showing on Hospitable, then please share the reservation code with support, and we will resync the reservation financial details.
What happens to my rental agreement after a reservation is altered?
What happens to my rental agreement after a reservation is altered?
Signed rental agreements are not affected by reservation alterations. The agreement reflects the booking terms at the time it was signed and cannot be updated or refreshed.
If you need the agreement to reflect the new reservation terms, you will need to create a new rental agreement and request a new signature from the guest. For step-by-step instructions, see Overview: Rental Agreements.
Why was an alteration request sent to my guest automatically?
Why was an alteration request sent to my guest automatically?
If an alteration request was sent to your guest without you explicitly intending to, this is most likely because you used the Alter Reservation feature on the guest's conversation page in Hospitable.
For Airbnb reservations, when you click Alter Reservation and confirm changes (such as updated dates or guest count), Hospitable sends an alteration request to Airbnb. Airbnb then sends the guest a notification asking them to accept or decline the changes. This process is by design — Airbnb requires guest approval for most alteration types.
Common scenarios where this causes confusion:
You changed the dates or guest count while exploring the alteration screen and accidentally confirmed the changes.
You intended to only update the check-in or check-out time (which does not require guest approval) but accidentally initiated a full alteration.
Important distinction:
Changing check-in or check-out times (e.g., from 3 PM to 2 PM) does not create an alteration request on Airbnb. This change is made locally in Hospitable and is reflected in operational tasks and messaging, but not relayed back to Airbnb.
Changing stay dates, guest count, or other booking details does create an alteration request that the guest must accept.
If an alteration was sent in error, you cannot cancel it from the Hospitable interface. You will need to wait for the guest to decline it, or for the request to expire. If the alteration has already been accepted and you need to reverse it, contact Hospitable support for assistance.
Tip: Always review the alteration summary screen carefully before clicking Confirm. Once confirmed, the request is sent immediately and cannot be retracted.