Availability mismatches between Hospitable and your booking channels can occur for several reasons. Before troubleshooting, it is important to clearly identify where the issue is occurring and what change triggered it.

Once you've identified the specifics of your situation, you can start troubleshooting your specific problemb jumping to the relevant sections below.

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These checks resolve many availability sync issues.

Listings that represent the same physical property must be merged in Hospitable.

If listings are not merged, Hospitable treats them as separate properties and will not sync availability between them.

Example:

Read more about merging properties here.

Manual changes made directly in the calendar override availability rules.

Examples of rules that will be overridden by manual changes include:

If a date has been manually opened or blocked, it will no longer follow the property’s availability rules.

If you have made a manual change in the past, but now want the date to follow your availability rules (such as the "Availability window"), contact Hospitable support. Our AI bot, Smarty, can reset the dates so they follow the property rules.

If a channel becomes disconnected, Hospitable cannot push availability updates.

You will receive an email notification if this occurs. It's important that you act on this email and reconnect your channel as soon as possible.

To verify your connections:

If your channel is disconnected, you'll need to reconnect it before Hospitable can communicate with it and restart syncing.

Follow the steps here to reconnect your Vrbo channel.

The Airbnb listing admin (listing owner) is the account that originally created the listing.

If the listing admin is not connected to Hospitable:

If the listing is co-hosted, the listing owner must connect their Airbnb account to Hospitable.

You can read more about how to connect the listing admin to your account here.

If you opted out of the official Airbnb PMS connection and are using a limited connection, availability must be managed directly on Airbnb.

Hospitable cannot push calendar updates to Airbnb under a limited connection.

You can read more about this here.

Vrbo does not accept availability updates when a listing is:

In this state, calendar pushes from Hospitable are skipped and cannot be retried.

Always set the listing to Listed before making calendar changes in Hospitable. Vrbo may take several hours to update listing status through its API. In that time, no push from Hospitable to Vrbo can be made.

Note: If you relisted your Vrbo listing and calandar data does not match after the delay, reach out to support. Our AI bot, Smarty, can force a push to update your calendar. However, Vrbo must first update its API to reflect the listed status, or the attempt will fail.

If dates appear available but guests cannot book them, check the Experienced guests only setting.

To review this setting:

You can read more about this setting here.

First, identify where the dates are blocked. Different scenarios have different solutions.

Choose which situation describes the issue:

These are the steps to investigate why dates are blocked on Hospitable, when they should be available:

Check the source of the block to see why the date is blocked.

Now that you know where the block is coming from, you can start to troubleshoot and correct the availability.

The date was blocked on the platform when the listing was first connected and imported into Hospitable.

Hospitable only imports availability from Airbnb, Agoda, and Booking.com once; during initial connection.

To resolve this:

If you want the date to follow your availability rules again, contact Hospitable support to reset it (our AI bot, Smarty, can do this immediately for you). More on that here.

This means:

When Vrbo is the lead listing, Hospitable imports availability every 4.5 hours.

If the change has not synced, confirm:

You can also manually open the date in Hospitable, and we will push it to all platforms.

If you want the date to follow your availability rules again, contact Hospitable support to reset it (our AI bot, Smarty, can do this immediately for you). More on that here.

The date was manually blocked in the Hospitable calendar. This could have been done by any user with calendar permissions (including secondary users).

To resolve:

If you want the date to follow your availability rules again, contact Hospitable support to reset it (our AI bot, Smarty, can do this immediately for you). More on that here.

An availability rule on the property is blocking the date.

To change this, go to:

Hospitable is the source of truth for availability on both Airbnb and Booking.com (the only exception is if you are on a limited Airbnb connection, which means Hospitable does not manage your calendar at all).

All availability changes must be made in the Hospitable calendar.

If dates appear blocked on Booking.com or Airbnb:

Airbnb normally removes imported iCal links when a PMS connection is active. However, due to a known Airbnb bug, some listings may still have imported iCals.

External iCals can override availability and re-block dates.

Remove any imported iCal links from Airbnb.

Hospitable only syncs with one rate plan on Booking.com per listing. That is called the Parent rate plan. Other rate plans (called Child rate plans) can be set up so that they take price and availability from the parent rate plan.

However, if they are not set up correctly, you may have alternate rate plans on Booking.com that don't follow the availability being pushed over by Hospitable.

Here is how to set the child rate plan so that it takes pricing and availability from the parent:

Unlike Airbnb, Agoda, and Booking.com, Vrbo allows calendar edits directly on the platform.

These edits can override changes from Hospitable.

External iCals (such as Airbnb iCals) can override availability from Hospitable and create unexpected blocks on Vrbo. Hospitable recommends removing all third-party iCals from Vrbo unless using the Hospitable reservation iCal as backup.

Follow Vrbo's instructions here to check for and remove imported iCals in Vrbo.

A Conflict in the Vrbo calendar may occur if:

This does not necessarily harm the calendar; it only indicates duplicate sources. Hospitable recommends removing all external iCals from Vrbo (if you wish to add a backup iCal to Vrbo, use the Hospitable reservation iCal).

If you edit availability directly on Vrbo:

Hosts cannot manually speed up this sync. If you wish to see changes reflected immediately, update your Hospitable calendar instead.

If a different listing is the lead listing on the property, Hospitable will not pull in any calendar updates or changes from Vrbo.

Vrbo may reject updates due to API rate limits. When this happens:

As long as your listing remains live, we will continue attempts until Vrbo confirms a successful response. If needed, you can also manually adjust the date on Vrbo.

Vrbo has its own Booking window feature. If you notice that all future dates are blocked (for example, from July 15 onwards, rather than a specific date or handful of dates), check your availability settings in Vrbo. If Vrbo availability settings are configured as:

Future dates may appear blocked.

Hospitable cannot remove blocks created by Vrbo availability window settings. You must open these dates directly in Vrbo.

Some Vrbo listings include blocks created automatically during listing setup.

Hospitable cannot remove these blocks.

If you notice dates are blocked on Vrbo following the listing setup, you must remove the blocks in Vrbo before Hospitable can manage availability.

Identify and correctly describe the issue:

Follow the relevant section below based on the specific scenario.

These are the steps to investigate why dates are available on Hospitable, when they should be blocked:

Check the source of the availability to see why the date is available.

Now that you know where the availability is coming from, you can troubleshoot and correct it.

The date was available during the initial listing import. To correct this:

If you want the date to follow your availability rules, such as the "Availability window", you can reach out to Hospitable support and ask for the availability of the date or dates to be reset to follow your availability rules. Our bot, Smarty, can reset this for you upon request. More on that here.

This means:

When Vrbo is the lead listing, Hospitable imports availability every 4.5 hours.

If the change has not synced, confirm:

You can also manually block the date in Hospitable.

If you want the date to follow your availability rules again, contact Hospitable support to reset it. Our bot, Smarty, can reset this for you upon request. More on that here.

The date was manually opened in the Hospitable calendar. This could have been done by any user with calendar permissions.

To resolve:

If you want the date to follow your availability rules again, contact Hospitable support to reset it. Our bot, Smarty, can reset this for you upon request. More on that here.

The property’s availability rule is allowing bookings.

To change the rule:

Hospitable is the source of truth for availability on these platforms. All availability changes must be made in the Hospitable calendar.

The only exception is if you have a limited Airbnb connection; in this case, Hospitable does not manage your calendar.

If dates appear blocked on the channel:

Airbnb normally removes imported iCal links when a PMS connection is active.

However, due to a known Airbnb bug, some listings may still have imported iCals.

External iCals can override availability and re-block dates.

Remove any imported iCal links from Airbnb.

Hospitable only syncs with one rate plan on Booking.com per listing. That is called the Parent rate plan. Other rate plans (called Child rate plans) can be set up so that they take price and availability from the parent rate plan.

However, if they are not set up correctly, you may have alternate rate plans on Booking.com that don't follow the availability being pushed over by Hospitable.

Here is how to set the child rate plan so that it takes pricing and availability from the parent:

Unlike Airbnb, Agoda, and Booking.com, Vrbo allows calendar edits directly on the platform. These edits can override changes from Hospitable.

If you make an edit to your Vrbo calendar directly, Hospitable will only pull that update into your Hospitable calendar if Vrbo is the lead listing on the property. That will happen on the next 4.5-hourly calendar sync with Vrbo. Hosts do not have an action to manually speed up this sync.

If a different listing is the lead listing on the property, Hospitable will not pull in any calendar updates or changes from Vrbo.

Occasionally, Vrbo may reject availability updates from Hospitable due to API rate limits.

This is a limit in Vrbo's API on how many pushes they accept from us before they reject the rest.

If an additional iCal is connected to Vrbo (such as an Airbnb iCal), it can override availability updates from Hospitable and re-block dates.

You should not have any third-party iCals connected to Vrbo while using Hospitable, except Hospitable’s own iCal (if desired as a backup if Vrbo becomes disconnected or Reservation Sync fails. Using an iCal is not required.

Follow Vrbo's instructions here to check for and remove imported iCals in Vrbo.

Check your availability settings in Vrbo. If your Vrbo listing is set to:

Future dates may appear as blocked in Vrbo even if they are open in Hospitable. Hospitable cannot remove blocks created by an availability window in Vrbo. You must open them directly in Vrbo before Hospitable can push availability updates.