Vrbo recently updated its authentication requirements, which changed how Hospitable connects to Vrbo accounts. As a result, Hospitable now connects to Vrbo using the “Hospitable – Vrbo Connection” Chrome extension.
Due to Vrbo’s updated authentication process, previous connection methods are no longer supported.
This article explains how to install the extension, authorize the connection between Vrbo and Hospitable, and keep the connection active to ensure reservations, calendars, and messages sync correctly.
⚠️ Important: A desktop/laptop with Google Chrome installed is required. If you do not currently have access to a computer, you'll need to gain temporary access before proceeding. There is no workaround to connect via another browser, tablet, phone, or iPad.
In this article:
How to Connect Vrbo to Hospitable
Video walkthrough
Before getting started, we recommend reviewing the full written steps below. They include the most up-to-date instructions and additional details (including a link to the Chrome extension) that may not be included in the video.
You can watch the video for a visual overview of the process, then follow the step-by-step guide to complete the connection successfully.
Step 1: Install Google Chrome on a computer
If you don't already have Google Chrome installed on your computer, install it by following Google's instructions here. Only the original Google Chrome browser will work to connect Vrbo.
⚠️ Desktop/laptop required: Vrbo's current authentication process requires connection via Chrome extension. Chrome extensions don't work on mobile devices, such as iPads, iPhones, tablets, etc. You must connect your Vrbo account on a computer or laptop.
If you don't have direct access to a computer, you'll need to find temporary access via a friend, library, etc.
🚨 For steps 2 and beyond, you must use the same Google Chrome Profile. Do not log out of the Google Profile at any point.
If you have more than one Vrbo channel:
Follow steps 2-6 below to connect the first channel
Step 7 outlines how to connect subsequent channels
Step 2: Download the Hospitable Vrbo Chrome Extension
Open Google Chrome
Click Add to Chrome
Choose Add Extension
Step 3: Pin the Extension
Click the Jigsaw/Puzzle icon near the address bar in Google Chrome
Select the Pin
This pins the Hospitable extension at the top of your Chrome browser for easier access.
Once pinned, the extension icon should remain visible in your browser toolbar, directly next to the address bar.
Step 4: Log in to Vrbo and Hospitable
In the same Chrome profile:
Log in to Hospitable: https://my.hospitable.com/user/hello
Log in to your Vrbo Owner Dashboard (you must be in Owner Mode): https://www.vrbo.com/lp/b/owner-account
Step 5: Authorize the connection
Open your Vrbo Account Settings page.
The connection cannot be made from any other page.
Open the Hospitable - Vrbo Connection extension (green arrow)
Click Connect Vrbo to Hospitable (red arrow)
The extension will securely connect your Vrbo account to Hospitable immediately.
If you run into any issues on this page, jump to the Troubleshooting section of this article for troubleshooting steps.
If you run into any issues on this page, jump to the FAQ section of this article for troubleshooting steps.
Step 6: Confirm the connection was successful
Navigate to Hospitable's Channel connections page to confirm the connection was successful.
A disconnected channel will be highlighted in yellow and display a pink action button (for example, "Reconnect").
A connected channel will be highlighted in white and display only the "edit" button.
If the Vrbo channel doesn't appear at all, start from step 1.
Once connected/reconnected, Hospitable will:
Import listings and reservations in their current state
Generate scheduled messages for reservations
(If the channel was disconnected, Hospitable will create scheduled messages, but will not send missed event messages, such as the New Reservation message)
Begin/resume calendar syncing
Step 7: (Optional): Connect Multiple Vrbo Accounts
This step is only relevant for users with multiple Vrbo channels.
If you have multiple Vrbo accounts, you'll need to use separate Chrome Profiles to connect each Vrbo Owner account. Using the same Chrome profile will cause disconnections and authorization issues. Note which Vrbo account each Chrome profile is connected to.
✅ You can use the same Gmail/Google account across multiple Chrome profiles by following the steps below.
Follow the instructions below and the video here for a detailed walkthrough. Note: The written instructions may contain more detail than the video.
How to connect multiple Vrbo channels:
Open Google Chrome (in the same Chrome profile where you connected your
first Vrbo channel)
Click on the Hospitable - Vrbo Connection (red arrow) and then select +
Connect Vrbo in another Chrome profile (green arrow)
Click copy to copy the Hospitable connection code, which you'll use in the next
steps
With your Chrome browser window still open, add a new Chrome Profile to your
Google account by clicking on your profile picture (top-right)
Select Add Chrome Profile to create a new Chrome Profile
On the following screen, click on "Stay signed out" or "Continue without an account"
On the next screen, add a name (we recommend using one that makes it clear which Vrbo channel is connected to it), then click on Done.
Download the Hospitable - Vrbo Connection extension in the new Chrome
Profile (extensions do not carry over from different Chrome profiles; they must
be added to each profile).
Download the extension by clicking Add to Chrome > Add extension
Pin the extension
Open the Hospitable - Vrbo Connection extension by clicking on it in Google
Chrome
Click on the paste your connection code here box and press Command (⌘) + V
(Mac) or Ctrl + V (Windows) to paste the code you copied earlier.
If this doesn't work for any reason, you can instead click on Log in to
Hospitable and proceed that way
Once logged into Hospitable, log in to the new Vrbo channel you wish to
connect. Log in to your Vrbo Owner Dashboard (you must be in Owner Mode):
Authorize the connection
Open your Vrbo Account Settings page.
The connection cannot be made from any other page.
Open the Hospitable - Vrbo Connection extension (green arrow)
Click Connect Vrbo to Hospitable (red arrow)
We recommend adding the name of your Chrome profile to
the Chrome extension so that we can help you keep track of
which account is on which Chrome profile
The extension will securely connect your Vrbo account to
Hospitable immediately.
Confirm the connection was successful
Navigate to Hospitable's Channel connections page to confirm the
connection was successful.
A disconnected channel will be highlighted in yellow and
display a pink action button (for example, "Reconnect").
A connected channel will be highlighted in white and display
only the "edit" button.
If the Vrbo channel doesn't appear at all, start from step 1.
If you have more Vrbo channels to connect, start at optional step 7 and repeat
instructions 1 through 14 for all subsequent channels.
Notes:
You'll need to stay logged in to each Vrbo account in each Chrome profile for Hospitable to continue syncing with Vrbo.
You do not need to keep Google Chrome open. You can close your browser window or shut down your computer, as long as you do not log out of Vrbo or the Chrome profiles.
💡 If you have multiple Vrbo channels, the extension will show information about all Vrbo connected channels on your Hospitable account - making it clearer what’s connected, and what needs your attention. While you can view that status for all accounts under the same Chrome profile. However, if a Vrbo account disconnects, you'll need to log into its specific Chrome profile to reconnect.
How to maintain the connection between Vrbo and Hospitable
Once you've authorized the connection, do not log out of Vrbo. Vrbo only allows one Owner login per browser profile. The connection to Hospitable will only stay active as long as you're logged in.
Note: You do not need to keep all Chrome windows open. You can close Chrome completely or shut down your computer. The connection will remain active as long as you stay logged in to Vrbo in that Chrome profile.
How to Reconnect a Disconnected Vrbo Channel
If your Vrbo channel becomes disconnected, you must reconnect it using the “Hospitable – Vrbo Connection” Chrome extension.
Vrbo’s updated authentication process no longer supports previous connection methods. The Chrome extension is now required.
Before starting:
If you have not previously connected the disconnected Vrbo account to Hospitable using the Chrome extension, follow the steps in this article beginning at Step 1.
If Google Chrome is already installed and the Hospitable – Vrbo Connection extension is installed in the correct Chrome profile, you can skip ahead to Step 4 to reauthorize the connection.
How to reconnect Vrbo if you've previously connected using the Hospitable – Vrbo Connection extension:
Open Google Chrome on your computer.
If you have multiple Vrbo channels, you must use the same Chrome Profile from which you originally connected the Vrbo channel.
Log in to Vrbo and open your Vrbo Account Settings page.
The connection cannot be made from any other page.
Click on the Hospitable – Vrbo Connection extension in the browser.
Click "Reconnect"
The extension will securely reconnect your Vrbo account → Hospitable immediately.
Important Information and Troubleshooting for the Vrbo Connection
This section covers expected behavior after connecting Vrbo, common limitations, and solutions to frequent issues.
Initial Vrbo Sync Timing
After connecting Vrbo, listings and reservations may take time to fully sync to Hospitable. In some cases, it can take up to 2 hours for:
Reservation details to appear
Calendar data to update (including pricing, minimum night stays, and availability)
Blocks to push to other platforms
During the initial sync period, some data may appear incomplete. This is expected and should resolve automatically.
If Vrbo Is the Lead Listing
If Vrbo is set as the lead listing for a property:
Hospitable checks the Vrbo calendar approximately every 4.5 hours.
If pricing, availability, or minimum stay settings differ from Hospitable, Hospitable will:
Pull updated values from Vrbo
Push them to other listings on the property (if the relevant sub-sync setting is enabled)
You can read more about this here.
New Vrbo Property Name Not Populating
When connecting a new Vrbo account, the listing name may not immediately sync. Hospitable uses the Vrbo listing name to create the property name. If the name has not yet synced, a temporary placeholder name (“.”) may appear.
You can manually update the property name in Hospitable. See more here.
Unlisted, Hidden, or Paused Vrbo Listings
If your Vrbo listing is unlisted, hidden, or paused:
Vrbo will not accept calendar updates from Hospitable
Calendar pushes from Hospitable to Vrbo will fail
You must relist the property in Vrbo before calendar syncing can resume.
After relisting, it may take several hours for Vrbo’s system to reflect the change. Calendar pushes may continue to fail during this period.
Vrbo Blocks Are Not Removed Upon Connection
If dates are opened in Hospitable but they remain blocked in Vrbo after connecting or reconnecting, check the following:
1. Another iCal Is Imported into Vrbo
If an additional iCal is connected to Vrbo (such as an Airbnb iCal), it can override availability updates from Hospitable and re-block dates.
You should not have any third-party iCals connected to Vrbo while using Hospitable, except Hospitable’s own iCal (if desired as a backup if Vrbo becomes disconnected or Reservation Sync fails. Using an iCal is not required).
Follow Vrbo's instructions here to check for, and remove, imported iCals in Vrbo.
2. Availability Window Settings in Vrbo
Check your availability settings in Vrbo. If your Vrbo listing is set to:
Unavailable by default
A limited booking window that is shorter than the availability window in Hospitable
Future dates may appear as blocked in Vrbo even if they are open in Hospitable. Hospitable cannot remove blocks created by an availability window in Vrbo. You must open them directly in Vrbo before Hospitable can push availability updates.
3. Hard Blocks in Vrbo
If dates were automatically blocked when the listing was first created, Hospitable cannot remove these blocks.
You must first remove the block directly in Vrbo. Once the dates are open in Vrbo, Hospitable will be able to push availability updates going forward.
Using Another PMS with Vrbo
You can connect another PMS to Vrbo alongside Hospitable. However:
Hospitable will be unable to update your Vrbo calendar
Calendar data may appear incomplete
Reservation details or financial adjustments may not sync correctly if another system manages reservations
If you want Hospitable to control your Vrbo calendar, disconnect any previously connected management software from Vrbo.
Why am I seeing "This account is already connected to another Hospitable account" when using the Chrome Extension?
This error means the Vrbo account you're trying to connect is already linked to a different Hospitable account. To resolve this, you'll need to disconnect the Vrbo account from Hospitable before trying the connection again.
To do this:
1. Log in to the Hospitable account where Vrbo is currently connected.
2. Go to Accounts → Edit next to the Vrbo channel → Delete.
3. Once removed, return to the Chrome extension and try connecting again.
If you don't have access to the other Hospitable account, contact the Hospitable account owner and ask them to remove it following those instructions. If you continue to run into issues, reach out to support for help.
Why am I seeing "Connection temporarily unavailable. Please wait a few minutes and try again," "Connection in progress," or "Retrying connection"?
This means Vrbo's servers are temporarily limiting connection requests. This usually resolves on its own. The extension will automatically retry. If unsuccessful, wait a few minutes, then click Connect Vrbo to Hospitable again.
You do not need to reinstall the extension or log out of any accounts.
I see an error message in the Chrome extension when trying to connect. What should I do?
Starting with version 1.2.0, the extension displays specific error messages when a connection attempt fails. Read the message carefully — it will explain the cause and suggest next steps.
Common errors include:
Account already connected → The Vrbo account is linked to another Hospitable account. You'll need to disconnect the Vrbo channel from the Hospitable account it's attached to. Once removed, you can try again. See this section above for steps.
Connection temporarily unavailable → Vrbo is cannot approve the request at this time. Wait a few minutes and try again.
If the error persists or you see a message you don't understand, contact support with a screenshot or description of the error.
I don’t see the “Connect Vrbo to Hospitable” button when connecting to Vrbo
If the button is missing, check the following:
You are on the Vrbo Account Settings page (the connection cannot be created from any other page).
You are logged in to Hospitable in the same Chrome profile.
You followed Steps 1–6 in this article using the same Chrome profile.
If you see a “Log in to Hospitable” button inside the extension instead:
Log out of Hospitable in that Chrome profile.
Log back in to Hospitable.
Return to the Vrbo Account Settings page.
Click the extension again and select Connect Vrbo to Hospitable.
Do I need to keep Chrome open to maintain the connection?
No. You can close your Google Chrome browser or shut down your computer while maintaining the connection. The connection should remain active as long as:
You do not log out of your Vrbo Owner account
You remain logged in within the same Chrome profile used to authorise the connection
Logging out of Vrbo in the connected Chrome profile will disconnect the channel.
Note: Vrbo occasionally requires reauthentication. In these cases, the channel will need to be reconnected.
Why isn’t my Vrbo calendar updating?
Common causes include:
The Vrbo listing is unlisted, hidden, or paused
Another PMS is connected and controlling the calendar
The initial sync period (up to 2 hours) is still in progress
Vrbo has not yet updated its system after a listing status change
If the issue continues, contact support and include:
Property name
Affected dates
A brief description of the issue
Do I need multiple Gmail accounts for multiple Chrome profiles?
No. You can use the same Google account across multiple Chrome profiles.
A Chrome profile is a separate browser container with its own:
Extensions
Cookies
Logged-in websites
If you manage multiple Vrbo Owner accounts, each account must be connected using a separate Chrome profile. See step 7 for instructions on setting this up.
I only have a mobile phone or tablet. Can I connect or reconnect Vrbo?
No. Due to Vrbo’s authentication requirements, the connection must be completed using the Chrome extension on a computer or laptop.
Chrome extensions do not work on:
iPhones
iPads
Android phones
Any other type of cell phone
Tablets
If you do not have access to a computer, you will need temporary access (for example, through a friend, coworker, or library) to complete the connection.
Protect yourself from double bookings while Vrbo is disconnected
If you're currently unable to access a computer and your Vrbo channel is disconnected, you'll need to block dates when reservations are made to avoid double bookings.
As a temporary backup, you can import Hospitable's iCal to Vrbo, and add Vrbo's iCal to Hospitable. However, this will not sync messages, pricing, calendar blocks that are not reservation blocks, etc. You still need to reconnect as soon as possible.
How can I check the connection status of my VRBO account with Hospitable?
You should confirm your Vrbo channel's connection status by going to Hospitable's Accounts page.
A disconnected channel will be highlighted in yellow and display a pink action button (for example, "Reconnect").
A connected channel will be highlighted in white and display only the "edit" button.
I received a notification, or saw in my account, that my Vrbo channel is disconnected. However, it appears to be connected. What do I do?
If you received a notification about a disconnected channel:
Confirm whether the account is connected.
If it is connected, no action is needed. Hospitable will automatically try to reconnect a disconnected Vrbo account, so if one of our attempts was successful, you do not need to take further action.
If the Vrbo channel is disconnected, you'll need to follow the steps in this article to reconnect.
What should I do if my Vrbo channel/Vrbo account is disconnected?
Vrbo occasionally invalidates older authentication sessions, prompting a reconnect.
Unfortunately, due to a recent change in Vrbo's connection method, we can no longer reconnect Vrbo channels using the previous connection method. Reconnect following the steps here.
My Vrbo listings aren't showing up on my account
When you connect a Vrbo channel to Hospitable, we automatically pull in all listings on the account. However, there can be a delay.
If you don't see all of your Vrbo listings right away:
Confirm the Vrbo channel is successfully connected by going to Hospitable's Accounts page.
A connected channel will be highlighted in white and display only the "edit" button.
On that same page, click on Edit > Resync to pull in new listings. This will force a new sync.
Check for new listings under Muted Properties. If the property is muted, the primary user will need to unmute it.
Adding new listings after initial connection
If your Vrbo account is already connected to Hospitable and you've added a new listing on Vrbo, you do not need to reconnect or reinstall the Chrome extension.
Hospitable automatically checks your connected Vrbo account for new listings approximately every 2 hours. Once detected, the new listing will appear in your Hospitable dashboard.
If you don't want to wait for the automatic sync, you can trigger a manual re-sync:
Go to Channel connections in Hospitable.
Click Edit next to your Vrbo account.
Select Re-sync.
Your new listing should appear within a few minutes. If you don't see it, check for new listings under Muted Properties. If the property is muted, the primary user will need to unmute it.
Vrbo is connected but I can't see my listings
If you've confirmed that your Vrbo account is connected to Hospitable but one or more of your listings aren't appearing, check the following:
Sync delay — Hospitable syncs your Vrbo account approximately every 2 hours. If you just connected or added a new listing, wait for the next sync cycle or trigger a manual re-sync (see "Adding new listings" above).
Muted property — If you cannot find your Vrbo listing, it may be under Muted Properties. If this is the case, you'll need to unmute it so Hospitable can begin managing it. If you're a secondary user, the primary Hospitable user will need to unmute it.
Check Merge & Match — If your listing was imported but isn't appearing where you expect, it may need to be matched to an existing property. Go to the Properties page and confirm the listing wasn't already merged to a property group.
If none of the above resolves the issue, contact our support team with a screenshot of your Connected accounts page.
If Vrbo shows as "Calendar Restricted."
If your Vrbo listing shows a "Calendar Restricted" badge after connecting to Hospitable, we've detected that your account is also connected to another property management software. When this happens, Hospitable can still pull in reservations and manage messaging, but it cannot update your calendar or pricing on Vrbo.
If you are experiencing calendar syncing issues with Vrbo and use another property management software (PMS), you'll need to reach out to Vrbo and/or your other software to resolve any issues.
If you wish for Hospitable to manage your calendar moving forward, you'll need to disconnect the other PMS from your Vrbo account first.
For more information, see: Vrbo: Limitations When Connected To Another Property Management Software.
Why does Vrbo say it's "Partially Managed" on Hospitable?
"Partially managed" simply means that Hospitable manages calendar, pricing, and messaging for Vrbo, but property descriptions, photos, amenities, and fees must be updated directly on Vrbo.
Your Vrbo listing showing as "Partially Managed" in Hospitable is normal and expected. This is not indicative of a disconnection.
Still experiencing issues?
Visit Vrbo: Account Disconnections for more troubleshooting tips.