Muting a property pauses all Hospitable activity for that property and removes it from your billing. This article explains what muting does, who can mute or unmute, where to find the button, and the channel-specific behaviour you should know before muting — especially for properties with Vrbo Partner, Vrbo Legacy, Airbnb, and Booking.com listings.
What muting a property does
When a property is muted in Hospitable:
All Hospitable services stop for that property, including calendar sync, automated messaging, pricing sync, and operations.
The property is unmatched from any smart locks.
The property is excluded from your subscription and no longer counts toward your billing.
The property is hidden across the app and only appears in the Muted Properties segment on the Properties page.
The property is removed from the list of properties available to scope rulesets to.
Unmuting reverses these effects: the property returns to your active properties, services resume, and it is added back to your subscription and billing.
Unmuting a property re-adds it to your subscription and your next invoice. Only the primary user on the account can confirm this change.
Who can mute or unmute a property
💡 Only the primary user on the Hospitable account can mute or unmute properties.
Secondary users — even those with full access — cannot perform this action, because muting and unmuting changes what is on the subscription.
🚨 If a secondary user with full access connects a new channel, every property pulled in from that channel is muted automatically. The primary user has to unmute them before Hospitable will start syncing those properties.
Where to find the Mute and Unmute buttons
The Mute and Unmute buttons live on the individual property page, in the Merge & Match section.
Go to Properties in the left-side menu.
If you are unmuting a property, then go to the Muted properties section.
Click the property you want to mute or unmute.
Open the Overview section.
Click Mute (or Unmute, if the property is already muted).
When the Mute button is not available
There are a few situations where the Mute or Unmute button will not appear, or will not work, on a property.
The property has a listed Vrbo Partner listing
If the property contains a Vrbo listing that is connected via the Vrbo Partner Connection and that listing is currently listed (published) on Vrbo, Hospitable hides the Mute button for the entire property. This is intentional: muting would stop calendar sync to a live Vrbo Partner listing and create a high risk of double bookings on Vrbo.
To mute a property in this situation, first unlist the Vrbo Partner listing from the property's Merge & Match page. Once the Vrbo Partner listing is unlisted, the Mute button reappears on the property.
⚠️ Do not disconnect your Vrbo Partner Connection in order to mute a property. Disconnecting the Vrbo Partner Connection has serious, irreversible consequences on your Vrbo account — unlist the specific Vrbo Partner listing instead, or contact Hospitable Support before taking any action.
See more here: Vrbo Partner Connection: Disconnecting Your Listings
The property mixes Airbnb OPS-scope and PMS-scope listings
If a property contains a mix of Airbnb listings on Limited scope (OPS) and Property Management scope (PMS), Hospitable will not let you unmute it. When you try, Hospitable shows a message prompting you to upgrade the Airbnb connection to PMS scope first.
OPS scope is the older, limited Airbnb integration; PMS scope is the full Property Management integration Hospitable now uses by default. Once every Airbnb listing on the property is on PMS scope, the property can be unmuted normally.
To resolve this, upgrade the affected Airbnb account from the Channel Connections page. After the upgrade completes, return to the property and try unmuting again.
Channel-specific behaviour
Muting is a Hospitable-side action. It stops Hospitable from syncing the property — it does not unlist, hide, or disconnect the listing on the channel itself. Each channel handles a muted property slightly differently.
Airbnb and Booking.com
Muting a property which contains Airbnb or Booking.com listings simply stops Hospitable's activity for that property. The listings remain live on Airbnb or Booking.com and can continue to take bookings on the channel directly. If you want to stop taking bookings, you also need to unlist or pause the listing on the channel.
See more here:
Vrbo Partner Connection
The Vrbo Partner Connection is Hospitable's official PMS integration with Vrbo.
Mute carefully on properties that include Vrbo Partner listings:
If the Vrbo Partner listing on the property is listed (published), the Mute button is hidden. Unlist the Vrbo Partner listing first.
Do not disconnect the Vrbo Partner Connection to work around a mute restriction. Disconnecting is an irreversible action on the Vrbo side and is almost never the right step. See the dedicated article on disconnecting Vrbo Partner listings for the full impact.
🚨 The Mute button is hidden whenever a listed Vrbo Partner listing is attached to the property. Unlist the Vrbo Partner listing from Merge & Match to make the Mute button reappear.
See more here: Vrbo Partner Connection: Disconnecting Your Listings
Vrbo Legacy (Chrome extension connection)
The older Vrbo Legacy connection — the one that used the Hospitable Chrome extension — does not have the same constraints. Properties with only Vrbo Legacy listings can be muted normally, and disconnecting Vrbo Legacy is a safe action if you no longer want Hospitable to sync that Vrbo account.
If you are on Vrbo Legacy and want to upgrade to the Vrbo Partner Connection, do not disconnect first — keep your existing Vrbo Legacy connection in place and upgrade it from the Channel Connections page.
Automatic muting
Hospitable will mute properties on your account automatically in two situations:
Plan limits. New listings imported beyond your plan's maximum (for example, the Host plan limit) are imported as muted. The primary user must unmute them — and accept the change to billing — before Hospitable will start syncing them.
Channels connected by a secondary user. When a secondary user with full access connects a new channel, every property pulled in from that channel is muted automatically until the primary user unmutes them.
What happens to your properties when you change plans
Changing your Hospitable subscription can mute or leave properties muted. Here's exactly what to expect in each case.
Upgrading to or downgrading to the Host plan
The Host plan supports a maximum of 2 active properties. If you downgrade to Host from Professional or Mogul, or upgrade to Host from Essentials, and you have more than 2 active properties, any properties beyond the 2-property limit are muted automatically.
You cannot unmute additional properties while on the Host plan unless you first mute another active property to stay within the 2-property limit.
Auto-muted properties keep all of their settings, automations, and data. They are simply excluded from Hospitable's services and from your invoice until you unmute them.
Upgrading to a larger plan, or downgrading to Essentials
Upgrading to a plan above Host increases the number of properties included in your base price and removes the 2-property cap. Downgrading to Essentials also removes the 2-property cap.
Properties that were previously muted are not automatically unmuted. You will need to unmute them manually for the ones you want to reactivate.
To unmute a property:
Go to Properties → Muted Properties.
Select the property you want to reactivate.
Click Unmute at the bottom of the page.
Cancelling and resubscribing
If you cancel your Hospitable subscription and later resubscribe:
Previously muted properties remain muted.
You will need to manually unmute any properties you want to reactivate, following the same steps as above.
Thinking of switching plans? Compare subscription plans and find the right one for you in Hospitable Pricing & Subscription Costs.
Merging and muted properties
You can merge a muted property into a non-muted property. The resulting merged property is unmuted, and Hospitable resumes services for it. If you want the merged property to stay paused, mute it again after the merge.
Finding muted properties
Muted properties do not appear in the default Properties view. To see them:
Go to Properties in the left-side menu.
Open the Muted Properties segment from the left-side navigation.
The Muted Properties filter shows all muted properties on the account (for Host plan users). Muted properties are displayed crossed out so they are easy to identify.
FAQs
Does muting a property cancel my Hospitable subscription?
Does muting a property cancel my Hospitable subscription?
No. Muting removes the property from your subscription and your billing, but your Hospitable account stays active. To stop using Hospitable entirely, cancel your subscription from Settings → Subscription.
Will guests still be able to book a muted property on Airbnb, Booking.com, or Vrbo?
Will guests still be able to book a muted property on Airbnb, Booking.com, or Vrbo?
Yes. Muting only stops Hospitable's activity for that property. The listing remains live on the channel and can still take bookings there until you unlist or pause it on the channel itself.
Why don't I see a Mute button on one of my properties?
Why don't I see a Mute button on one of my properties?
The most common reason is that the property has a listed Vrbo Partner listing attached to it. Unlist the Vrbo Partner listing from the property's Merge & Match section, and the Mute button will reappear. If the property has no Vrbo Partner listing and the button is still missing, you may be signed in as a secondary user — only the primary user can mute or unmute.
Can I mute a single listing instead of the whole property?
Can I mute a single listing instead of the whole property?
No. Mute is a property-level action and applies to every listing on that property. To pause activity for one specific channel on a property, unlist or disconnect that channel's listing instead.
Why can't I unmute a property?
Why can't I unmute a property?
The two most common reasons: you are not the primary user on the account, or the property contains a mix of Airbnb OPS-scope and PMS-scope listings. In the second case, Hospitable will show a prompt to upgrade your Airbnb connection to PMS scope — once every Airbnb listing on the property is on PMS scope, the property can be unmuted.