When you connect a Vrbo or Airbnb account to Hospitable, we automatically import all listings detected in the account.
Because of this, you may wish to exclude some properties from our services. This may be the case, for example, if you manage only some of your client's listings.
In this case, you can mute the properties linked to these listings. You will not be charged for muted properties, and Hospitable's services will not apply to those properties. You can learn more about our pricing here.
What Happens When a Property is Muted?
The property will be removed from the All Properties view. You will only be able to see it by clicking on Properties > Muted Properties segment.
This property's messaging and notification rules will stop working, and all scheduled messages linked to the property will be deleted.
The property will be removed from the selectable list under Scope on a rule configuration page.
Log items related to the property will be excluded from the Guest Experience and Operations Log pages.
The property will be removed from the Calendar.
The property will be excluded from Metrics reports.
The property will not appear in the public API; attempts to fetch data for it will result in an error.
The property will be excluded from charges, and will be classed as part of the Free listings on the Active listings page. Changes in the billing arising from muting or unmuting a property will be reflected in the next invoice.
The primary Hospitable user will receive an email confirmation whenever a property is successfully muted or unmuted.
Muting a property does not Snooze, Unlist, or Deactivate your listing on the OTA. You'll need to do this directly on the respective platform. Hospitable does not have the ability to Snooze, Unlist, or Deactivate your listing on the OTAs.
How to Mute a Property
You can mute a property by going to Properties, clicking on the property, and then selecting Mute at the bottom of the page.
Note: if you'd like to mute only a particular listing within a property, you must first unmerge the listing. You will then be able to mute the property that contains the listing you'd like to mute.
How to Unmute a Property
You can unmute a property by going to Properties, clicking on Muted Properties from the grey left panel, selecting the property, then clicking on Unmute at the bottom of the page.
Restrictions: You will not be able to unmute a property if we manage your calendar for some listings but not others. An example of this is if you have a limited connection Airbnb listing and a Booking.com listing. You'll need to upgrade your Airbnb connection before proceeding.
Note: only primary users can mute or unmute properties