When you connect a Vrbo or Airbnb account to Hospitable, all listings detected in the account are automatically imported.
You may wish to exclude some properties from Hospitable's services — for example, if you manage only some of your clients' listings. Direct deletion of properties from Hospitable is not supported. Instead, you can mute properties you don't want managed through the platform. You will not be charged for muted properties, and Hospitable's services will not apply to them. Learn more about our pricing here.
When to Mute vs. Delete vs. Disconnect vs. Unmerge
Mute a property if you want to keep your OTA account connected but stop Hospitable from managing specific listings. Muted properties are excluded from Hospitable's invoices
Delete a listing on the booking channel when you want to permanently remove a property/listing. Learn how to delete a property.
Disconnect a booking channel (VRBO, Airbnb) if you want to remove all listings from that account at once from Hospitable
Merge properties on Hospitable when you have duplicate listings of the same physical property on different platforms and need to sync their calendars and combine them into one property on Hospitable for billing purposes. Learn how to merge properties.
Unmerge properties on Hospitable when you have incorrectly merged properties and need to separate them (Unmerge). Learn how to unmerge properties.
Why Were My Properties Automatically Muted?
In some cases, properties are muted automatically to protect your billing:
Properties connected by a secondary user
When a channel is connected by a secondary user, all new properties created by listings on that channel are automatically muted. This is because new properties affect your subscription and billing, and only the primary account user can manage billing.
The primary user can review and unmute these properties at any time.
Host Plan — 2-property limit
Users on the Host Plan can have a maximum of 2 unmuted properties. If you have more than 2 properties, additional properties will be muted automatically. To activate them, you will need to either upgrade to a higher plan or mute another property first so you remain within the 2-property limit.
Only the primary user can unmute properties. If you are a secondary user and need a property unmuted, contact the primary account holder.
What Happens When a Property is Muted?
The property will be removed from the All Properties view. You will only be able to see it by clicking on Properties →Muted Properties segment.
This property's messaging and notification rules will stop working, and all scheduled messages linked to the property will be deleted.
The property will be removed from the selectable list under Scope on a rule configuration page.
Log items related to the property will be excluded from the Guest Experience and Operations Log pages.
The property will be removed from the Calendar.
The property will be excluded from Metrics reports, which means past data about the listing and its performance will no longer be accessible.
The property will not appear in the public API; attempts to fetch data for it will result in an error.
The property will be unscoped from the Hospitable Direct site, and for single property sites, the site will be unpublished.
The property will be excluded from charges, and will be classed as part of the Free listings on the Active listings page. Changes in the billing arising from muting or unmuting a property will be reflected in the next invoice.
The primary Hospitable user will receive an email confirmation whenever a property is successfully muted or unmuted. You can also verify the muted status of a property, via the Properties → Muted Properties section on your account.
Muting a property does not Snooze, Unlist, or Deactivate your listing on the booking platform. You'll need to do this directly on the respective platform.
How to Mute a Property
To mute a property as a primary Hospitable user:
Log in to your Hospitable account.
Navigate to the Properties section.
Select the property you wish to mute.
Scroll down to the bottom of the property page.
Click on Mute property. Repeat these steps for each property you want to mute.
Muting and unmuting properties is only available to the primary user of the Hospitable account; secondary users cannot mute or unmute properties.
Note: if you'd like to mute only a particular listing within a property, you must first unmerge the listing. You will then be able to mute the property that contains the listing you'd like to mute. This is not an action we recommend taking; if you don't need wish to keep a listing, we recommend unlisting it or deleting it directly from the booking channel instead.
Verifying Muted Status
After muting properties, you can confirm the changes by going to the Properties → Muted Properties section on your account. Only Muted Properties will show there.
All other properties can be viewed by clicking on Properties.
How to Unmute a Property
You can unmute a property by going to:
Properties → Muted Properties
Select the property
Click on Unmute at the bottom of the page
Only primary users can mute or unmute properties. If you are not the primary user, you will need to contact that individual to make these changes. This is because muting and unmuting properties affect billing, which only primary account users have permission to do.
Restrictions: You will not be able to unmute a property if we manage your calendar for some listings but not others. An example of this is if you have a limited connection Airbnb listing and a Booking.com listing. You'll need to upgrade your Airbnb connection before proceeding.