Muting a property pauses all Hospitable activity for that property and removes it from your billing. This article explains what muting does, who can mute or unmute, where to find the button, and the channel-specific behavior you should know before muting.
What muting a property does
When a property is muted in Hospitable:
All Hospitable services stop for that property, including calendar sync, automated messaging, pricing sync, and operations.
The property is unmatched from any smart devices.
The property is excluded from your subscription and no longer counts toward your billing.
The property is hidden across the app and only appears in the Muted Properties segment on the Properties page.
The property is removed from the list of properties available to scope rulesets.
Unmuting reverses these effects: the property returns to your active properties, services resume, and it is added back to your subscription and billing.
Only primary users can mute or unmute a property
Only the primary user on the Hospitable account can mute or unmute properties. Secondary users — even those with full access — cannot perform this action, because muting and unmuting changes what is on the subscription.
🚨 If a secondary user with full access connects a new channel, every property pulled in from a listing on that channel is muted automatically. The primary user must unmute them before Hospitable starts syncing those properties.
How to Mute a Property on Hospitable
Click on Properties.
Click on the property you wish to mute (you need to click into the property, rather than just ticking the box next to the property on the Properties page).
Once on the property's Overview page, as shown in the screenshot, scroll to the bottom of the page and click on Mute Property.
💡 If you don't see a Mute or Unmute button, make sure you've opened up the property's Overview page, and not only ticked the box next to the property on the Properties page. Also, make sure you are the primary user on the Hospitable account, and not a secondary user.
How to Unmute a Property on Hospitable
Click on Properties.
Go to the Muted properties section or add a filter for Muted properties.
Click on the property you wish to unmute (you need to click into the property, rather than just ticking the box next to the property).
Scroll to the bottom of the page and click on Unmute Property.
Merging and muted properties
You can merge a muted property into a non-muted property. The resulting merged property is unmuted, and Hospitable resumes services for it. If you want the merged property to stay paused, mute it again after the merge.
To do this, add a filter for Muted Properties on the main Properties page.
Then, select the checkbox for both properties you wish to merge, and confirm the merge. See detailed instructions here.
Automatic muting
Hospitable automatically mutes properties in two situations:
Plan limits. New listings imported beyond your plan's maximum (for example, the 2-property Host plan limit) are automatically imported as muted. The primary user must unmute them — and accept the change to billing — before Hospitable will start syncing them.
Channels connected by a secondary user. When a secondary user with full access connects a new channel, every property pulled in from that channel is muted automatically. The primary user must unmute them in order to manage the property on Hospitable.
Finding muted properties
Muted properties may not automatically appear in the default Properties view. To see them:
Go to Properties in the left-side menu.
Open the Muted Properties segment from the left-side navigation.
The Muted Properties filter also shows all muted properties on the account. Muted properties' names are crossed out on the Properties page, so they are easy to identify.
Channel-specific behavior
Muting is a Hospitable-side action. It stops Hospitable from syncing the property — it does not unlist, hide, or disconnect the listing on the channel itself. Each channel handles a muted property slightly differently.
Airbnb and Booking.com
Muting a property which contains Airbnb or Booking.com listings simply stops Hospitable's activity for that property. The listings remain live on Airbnb or Booking.com and can continue to take bookings on the channel directly. If you want to stop taking bookings, you also need to unlist or pause the listing on the channel.
See more here:
Airbnb: Mixed-Scope Property
If a property contains a mix of Airbnb listings on Limited scope (OPS) and Property Management scope (PMS), Hospitable will not let you unmute it. When you try, Hospitable shows a message prompting you to upgrade the Airbnb connection to PMS scope first.
OPS scope is the older, limited Airbnb integration; PMS scope is the full Property Management integration Hospitable now uses by default. Once every Airbnb listing on the property is on PMS scope, the property can be unmuted normally.
To resolve this, upgrade the affected Airbnb account from the Channel Connections page. After the upgrade completes, return to the property and try unmuting again.
Vrbo Partner Connection
The Vrbo Partner Connection is Hospitable's official PMS integration with Vrbo.
If the property contains a Vrbo listing that is connected via the Vrbo Partner Connection and that listing is currently listed (published) on Vrbo, Hospitable hides the Mute button for the entire property. This is intentional: muting would stop calendar sync to a live Vrbo Partner listing and create a high risk of double bookings on Vrbo.
To mute a property in this situation, first unlist the Vrbo Partner listing from the property's Overview page. Once the Vrbo Partner listing is unlisted, the Mute button reappears on the property.
⚠️ Do not disconnect your Vrbo Partner Connection in order to mute a property. Disconnecting the Vrbo Partner Connection has serious, irreversible consequences on your Vrbo account — unlist the specific Vrbo Partner listing instead, or contact Hospitable Support before taking any action. See more here: Vrbo Partner Connection: Disconnecting Your Listings
💡 If your property is already muted, that means that your Vrbo Partner listing is unpublished. You will always see the "Unmute" button for a muted property with a Vrbo Partner listing on it.
🚨 The Mute button is hidden whenever a listed Vrbo Partner listing is attached to the property. Unlist the Vrbo Partner listing on the property to make the Mute button reappear.
See more here: Vrbo Partner Connection: Disconnecting Your Listings
Vrbo Legacy (Chrome extension connection)
The older Vrbo Legacy connection — the one that used the Hospitable Chrome extension — does not have the same constraints. Properties with only Vrbo Legacy listings can be muted normally, and disconnecting Vrbo Legacy is a safe action if you no longer want Hospitable to sync that Vrbo account.
If you are on Vrbo Legacy and want to upgrade to the Vrbo Partner Connection, do not disconnect first — keep your existing Vrbo Legacy connection in place and upgrade it from the Channel Connections page.
What happens to your properties when you change plans
Changing your Hospitable subscription can mute or leave properties muted. Here's exactly what to expect in each case.
Upgrading to or downgrading to the Host plan
The Host plan supports a maximum of 2 active properties. If you downgrade to Host from Professional or Mogul, or upgrade to Host from Essentials, and you have more than 2 active properties, any properties beyond the 2-property limit are muted automatically.
You cannot unmute additional properties while on the Host plan unless you first mute another active property to stay within the 2-property limit.
Auto-muted properties keep all of their settings, automations, and data. They are simply excluded from Hospitable's services and from your invoice until you unmute them.
Upgrading to a larger plan, or downgrading to Essentials
Upgrading to a plan above Host increases the number of properties included in your base price and removes the 2-property cap. Downgrading to Essentials also removes the 2-property cap.
Properties that were previously muted are not automatically unmuted. You will need to unmute them manually for the ones you want to reactivate.
Canceling and resubscribing
If you cancel your Hospitable subscription and later resubscribe:
Previously muted properties remain muted.
You will need to manually unmute any properties you want to reactivate, following the same steps as above.
Thinking of switching plans? Compare subscription plans and find the right one for you in Hospitable Pricing & Subscription Costs.
FAQs
Does muting a property cancel my Hospitable subscription?
Does muting a property cancel my Hospitable subscription?
No. Muting removes the property from your subscription and your billing, but your Hospitable account stays active. To stop using Hospitable entirely, cancel your subscription by following the steps here.
Will guests still be able to book a muted property on Airbnb, Booking.com, or Vrbo?
Will guests still be able to book a muted property on Airbnb, Booking.com, or Vrbo?
Yes. As long as a listing remains live, guests will be able to book. Muting only stops Hospitable's activity for that property.
Why don't I see a Mute button on one of my properties?
Why don't I see a Mute button on one of my properties?
Some possible reasons why you don't see a Mute button on your property are:
The property has a listed Vrbo Partner listing attached to it. Unlist the Vrbo Partner listing from the property's Overview page, and the Mute button will reappear.
You may be signed in as a secondary user — only the primary user can mute or unmute a property.
You haven't actually clicked into the property. Make sure you've opened up the property's Overview page, and not only ticked the box next to the property on the Properties page.
Can I mute a single listing instead of the whole property?
Can I mute a single listing instead of the whole property?
No. Mute is a property-level action and applies to every listing on that property. To pause activity for one specific channel on a property, unlist or disconnect that channel's listing instead.
Why can't I unmute a property?
Why can't I unmute a property?
The most common reasons: you are not the primary user on the account, the property contains a mix of Airbnb OPS-scope and PMS-scope listings, or you're on the Host Plan and are at the property maximum already.