Properties

What are properties?

A property is a grouping of one or more identical listings in our system

Written by Lisa Prins
Updated over a week ago

What happens when I edit my property details, fees and discounts?

Written by Frances Rebollido
Updated over a week ago

How to onboard a new property to Guest experience and Operations?

If you have just added a new property, we have made the onboarding process as easy as possible.

Written by Frances Rebollido
Updated over a week ago

Why is my property name different from my listing name on the booking channel?

Written by Denise Marie Rebollido
Updated over a week ago

How do I change the name of a property?

You can easily change the name of a property.

Written by Hanna Rosol
Updated over a week ago

How can I tag properties?

You can organize your properties using tags.

Written by Frances Rebollido
Updated over a week ago

Why is my listing not showing up in Properties?

If you can't find a listing in Properties, here's what you can do.

Written by Frances Rebollido
Updated over a week ago

How do I reset the names of my properties?

You can reset all property names to your default from the booking channel.

Written by Hanna Rosol
Updated over a week ago

How do I set a lead listing?

Learn about lead listings and what they do

Written by Jenn Tomaszewski
Updated over a week ago

How do I set the markup rate on a single listing?

You can define a markup rate specific to an individual listing

Written by Frances Rebollido
Updated over a week ago

Why was Heartbeats retired?

Written by Assistant
Updated over a week ago

How can I merge properties together?

You can merge matching listings from into one property to sync their calendars and manage conversations and automation effectively.

Written by Frances Rebollido
Updated over a week ago

How to unmerge listings?

Written by Frances Rebollido
Updated over a week ago

Why am I unable to merge some properties?

Here are some situation why you cannot merge listings (or properties together).

Written by Frances Rebollido
Updated over a week ago

How do I add a new listing?

After creating your listing on your booking channel, we will capture your new listing every 2 hours. Here is how to speed up this process.

Written by Hanna Rosol
Updated over a week ago

How do I unmute a property?

Written by Frances Rebollido
Updated over a week ago

What does muting properties do?

Muting properties excludes them from our services and the user's billing.

Written by Frances Rebollido
Updated over a week ago

How do I mute or exclude a listing or property?

It is possible to mute a property so that they are not imported into our platform and you do not get charged for its active listing(s).

Written by Frances Rebollido
Updated over a week ago

How do I delete a listing?

It's not actually possible to delete listings, but you can instead mute a property in Hospitable.

Written by Frances Rebollido
Updated over a week ago

Why did dates not get blocked on all listings when I got a reservation?

Written by Jenn Tomaszewski
Updated over a week ago

Can I sync listings where one of them is a combination of the other listings?

This is considered a parent-child listing relationship and is not currently supported, but there is a workaround for it.

Written by Frances Rebollido
Updated over a week ago

What is Reservation Sync?

Reservation sync helps you prevent double bookings.

Written by Frances Rebollido
Updated over a week ago

How to activate Pricing Sync?

Activating this setting syncs prices across listings, regardless of where the change was made from.

Written by Frances Rebollido
Updated over a week ago

How to deactivate Sync?

Sync is the best product to ensure that you do not know about double bookings!

Written by Hanna Rosol
Updated over a week ago

What does Sync do?

Learn all about the sync behaviors with the subset of features

Written by Frances Rebollido
Updated over a week ago

Is there an iCal feed of reservations for my property?

The Property iCal feed allows you to view reservations on your own calendar app or share a calendar of reservations to a 3rd party.

Written by Frances Rebollido
Updated this week

How do I revoke access to my reservations iCal?

You may want to revoke your iCal feed if you want to unilaterally stop a third-party from accessing it on their calendar.

Written by Frances Rebollido
Updated over a week ago