Hospitable.com

In this article, we answer some of the most commonly asked questions related to the Properties tab

FAQs & Troubleshooting - Properties

Assistant

Lisa Prins

Jenn Tomaszewski

Properties

A property is a grouping of one or more identical listings in our system

What are properties?

What happens when I edit my property details, fees and discounts?

If you have just added a new property, we have made the onboarding process as easy as possible.

How to onboard a new property to Guest experience and Operations?

Why is my property name different from my listing name on the booking channel?

You can easily change the name of a property.

How do I change the name of a property?

You can organize your properties using tags.

How can I tag properties?

If you can't find a listing in Properties, here's what you can do.

Why is my listing not showing up in Properties/Calendar?

You can reset all property names to your default from the booking channel.

How do I reset the names of my properties?

Getting started

Learn about lead listings and what they do

How do I set a lead listing?

You can set an offline security deposit to be required for your Airbnb guest reservations.

Security deposits for Airbnb

You can define a markup rate specific to an individual listing

How do I set the markup rate on a single listing?

Why was Heartbeats retired?

You can merge matching listings from different channels into one property to sync their calendars.

Merging properties

How to unmerge listings?

Here are some situation why you cannot merge listings (or properties together).

Why am I unable to merge some properties?

After creating your listing on your booking channel, we will capture your new listing every 2 hours. Here is how to speed up this process.

How do I add a new listing?

Alyssa Ward

Channel management

Muting properties excludes them from our services and the user's billing.

What does muting properties do?

How do I unmute a property?

It is possible to mute a property so that they are not imported into our platform and you do not get charged for its active listing(s).

How do I mute or exclude a listing or property?

It's not actually possible to delete listings, but you can instead mute a property in Hospitable.

How do I delete a listing?

Muting properties and listings

Why did dates not get blocked on all listings when I got a reservation?

Reservation sync helps you prevent double bookings.

What is Reservation Sync?

Activating this setting syncs prices across listings, regardless of where the change was made from.

How to activate Pricing Sync?

Sync is the best product to ensure that you do not know about double bookings!

How to deactivate Sync?

Learn all about the sync behaviors with the subset of features

What does Sync do?

Sync

The Property iCal feed allows you to view reservations on your own calendar app or share a property's calendar with a 3rd party.

Is there an iCal feed of reservations for my property?

You may want to revoke your iCal feed if you want to unilaterally stop a third-party from accessing it on their calendar.