Hospitable.com

How fee management works across different platforms

Managing Fees for Direct, Airbnb, and Booking.com

Nouran Smogluk

Jenn Tomaszewski

Assistant

Properties

Properties are a group of listings from different booking platforms of the same physical property.

How Hospitable Defines Properties

What are details, fees, discounts, and security deposits, and how are they used?

Property: Details & Pricing

Manage your property's availability rules directly from Hospitable

Property Availability Rules

Streamline your property onboarding by quickly applying existing rules to it.

Property Onboarding Assistant

Why is my property name different from my listing name on the booking channel?

You can easily change the name of a property.

How do I change the name of a property?

You can organize your properties using tags.

Property Tags

If you can't find a listing in Properties, here's what you can do.

Why is my listing not showing up in Properties/Calendar?

How we set property names, how to customize them, and how to reset them back to your default from the booking channel

Property Names

How Hospitable defines property listings versus properties.

Properties vs. Listings

What does the Sync toggle on the Property's page do?

Property Sync

Read this article to learn how to configure parent-child relationships between properties and learn about the expected behavior.

Parent-child properties

Help the AI write better messages using relevant information from your property guidebook and policies.

Improve AI accuracy with the Knowledge Hub

Lisa Prins

Getting started

Learn about lead listings and what they do

Lead Listings: Definition, Behavior, Selection

You can define a markup rate specific to an individual listing

Adding a Listing Level Markup Rate

Why was Heartbeats retired?

You can merge matching listings from different channels into one property to sync their calendars

Merging Properties

How to Unmerge Properties/Listings

If Hospitable is preventing you from merging, these are the likely causes

Troubleshooting: Merging Properties

After creating your listing on your booking channel, we will capture your new listing every 2 hours. Here is how to speed up this process.

How do I add a new listing?

Setting up rate plans and extra guest pricing per property

Setting pricing options from an individual property

Hospitable may be unable to update your listing's calendar due to certain restrictions. Learn about these errors and how to resolve them.

'Calendar Restricted' or Other Error Badges on Your Listing or Channel

Luke Renfrew

Channel & listing management

How to set up a new Booking.com listing directly through Hospitable

Creating a Booking.com Listing on Hospitable

Make your listing live and available for bookings on Booking.com

How to Publish a Booking.com Listing on Hospitable

Understanding which settings and content you can control in Hospitable vs. the Booking.com Extranet

Managing and Updating Booking.com Listings on Hospitable

What to do when Hospitable can't access your existing Booking.com account when you're trying to create a listing

Booking.com Error: "We do not have access to this account"

What to do if you receive this error message creating a new listing on Booking.com

Booking.com Error: "Property names can't include the following words"

Booking.com Error: "Cannot create duplicate property"

What to do if you receive this error message while creating a new listing on Booking.com

Booking.com Error: "Original contract not signed yet"

Booking.com Error: "Missing or invalid address/location data"

Booking.com Error: "Invalid room configuration/capacity"

What to do if you receive this error message when creating a new listing on Booking.com

Booking.com Error: "Room does not have kitchen or kitchenette"

What to do if you receive this error message when creating and publishing a new listing on Booking.com

Booking.com Error: "No property photos uploaded"

Reynir Óli Smárason

Creating, publishing, and editing listings on Booking.com via Hospitable

Managing Booking.com listings

Muting properties excludes them from our services and your invoice

Muting & Unmuting Properties

Managing unwanted listings and properties in Hospitable

How to Delete a Listing or Property

Muting Properties and Listings

The Property iCal feed allows you to view reservations on your own calendar app or share a property's calendar with a third party

Property Reservations iCal

Sync calendars with Furnished Finder

Ethan Brown

iCal

Status page

Pricing

Hospitable status

Find answers and get help from Intercom Support and Community Experts

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