Managing and Updating Your Listings on Hospitable
As your property management software (PMS) for your Airbnb, Booking.com, and Direct listings, Hospitable is the ultimate source of truth for your calendar data, as well as multiple listing detail fields. This means that when you want to make edits to your listing details or calendar, you need to make those on Hospitable instead of on Airbnb or Booking.com. All of these details are used for your Direct booking listing as well.
As your listing manager for Booking.com, Airbnb, and Direct, any changes you make to your listing details or calendar on Hospitable are automatically pushed to all three accounts simultaneously. This makes managing listings on multiple platforms much quicker and easier, gifting our hosts much more of their time back.
🚨 Note: Hospitable does not yet have listing management capabilities for Vrbo. This will be added once the Vrbo Official integration has been built.
What Hospitable manages on Airbnb, Booking.com, and Direct
Hospitable manages the following aspects of your listing on Airbnb, Booking.com, and Direct:
Calendar
Hospitable, as your PMS for Airbnb and Booking.com, takes over total control of your calendars on the booking platforms. Calendar edits, such as to availability, pricing, and minimum night stays need to be made in the Hospitable calendar. Hospitable will then push those edits over to Airbnb and Booking.com.
The following is a list of calendar-related settings that Hospitable controls:
1. Availability settings
Hospitable is also where you set your availability rules. These get pushed to Airbnb and Booking.com either as settings or as calendar updates.
These rules are:
Availability window:
Airbnb: Hospitable pushes the Availability window to Airbnb as a setting. Airbnb then applies availability to your calendar on their end, based on this setting. Exception: Airbnb does not support an 18-month availability window. If you set your availability window to 18 months, Hospitable will reflect this on your Airbnb calendar by only opening 18 months of dates. However, we will apply the closest option available (24 months) as the setting on Airbnb. This means you will see 18 months of availability in your calendar on Hospitable and Airbnb, but the setting in Airbnb will say “24 months”.
Booking.com: Hospitable applies the availability to the Hospitable calendar and pushes that to Booking.com.
Check-in and Check-out restrictions:
Airbnb: Hospitable sends these over to Airbnb as a setting, which Airbnb then applies to your calendar on their end.
Booking.com: Hospitable applies these to the Hospitable calendar and pushes that to Booking.com.
Preparation time:
Airbnb: Hospitable pushes the setting to Airbnb, and Airbnb uses that to create the relevant blocks in your Airbnb calendar.
Booking.com: Hospitable pushes the setting to Booking.com, and Booking.com uses that to create the relevant blocks in your Booking.com calendar.
Advance notice:
Airbnb: Hospitable pushes the setting to Airbnb, and Airbnb uses that to create the relevant blocks in your Airbnb calendar.
Booking.com: Hospitable pushes the setting to Booking.com, and Booking.com uses that to create the relevant blocks in your Booking.com calendar.
2. Pricing settings
Nightly rates:
Airbnb: Hospitable pushes Nightly rates as a setting to Airbnb, which Airbnb apply to your calendar on their end.
Booking.com: Hospitable applies the pricing set by the Nightly rate to the Hospitable calendar and then pushes those prices over to Booking.com.
Weekend rates:
Airbnb: Hospitable pushes Nightly rates as a setting to Airbnb, which Airbnb apply to your calendar on their end.
Booking.com: Hospitable applies the pricing set by the Weekend rate to the Hospitable calendar and then pushes those prices over to Booking.com.
3. Discounts
At the moment, discounts in listing management are limited. Hospitable will build out more comprehensive controls and settings for discounts in the future.
Discounts we currently manage are:
Airbnb:
Weekly discount
Monthly discount
Early bird discount
Last minute discount
Direct:
Weekly discount
Monthly discount
Early bird discount
Last minute discount
4. Fees
You can update your fees for Airbnb, Booking.com, and Direct. Those will then get pushed out to the booking platforms and applied to reservations booked there.
Available fees are:
Airbnb & Direct:
Extra guest fee
Cleaning fee
Linens fee
Resort fee
Management fee
Community fee
Pet fee
Booking.com: All fees, except the pet fee, can be set on Hospitable and pushed to Booking.com:
Extra guest fee
Cleaning fee
Linens fee
Resort fee
Management fee
Community fee
Read more about managing fees here.
Property Details
Property details can be found by going to:
Hospitable > Properties
Select your property.
Select “Details” in the left-hand side menu.
All listing details can be pushed from Hospitable to Airbnb, and will be used for your Direct booking listing as well.
There is an exception with Booking.com, which is that Hospitable cannot push text fields to Booking.com, such as “Summary” or “Description”.
Booking.com automatically generates property descriptions based on the listing details.
Please contact Booking.com support to request any edits to these.
Read more about the property details page here.
Content
Listing photos
If you have an Airbnb listing connected to Hospitable, Hospitable will pull your property images from Airbnb.
These are the images that are used to populate your Direct booking website with Hospitable for the properties listed on your direct site.
At the moment, hosts are not able to edit the images that Hospitable pulls in from Airbnb.
This means hosts cannot:
Edit the order of how they are presented on the Direct site.
Remove photos from the property.
Add photos to the property.
This was previously available on Hospitable but has temporarily been disabled due to some ongoing work in the background.
This is expected to be available again in the very near future.
Facilities and Amenities
Hospitable manages all amenities for your Airbnb, Booking.com and Direct listings.
Not all amenities are available across all of your connected channels. The amenity card will either display a text saying “All channels” or the logos of the booking platforms for which the amenity is available.
If the amenity is available on all channels:
If the amenity is only available on some channels:
🚨 Note: Booking.com requires certain facilities to be explicitly marked as present or missing before a listing can accept reservations. Hospitable automatically manages all required facilities to ensure your listing can go live.
Booking Modes: Request-to-Book vs. Instant Booking
Hospitable offers three booking mode options for hosts to choose between.
These three booking modes are:
Automatically accept all: Also known as “Instant book”, this setting allows guests to book your property without any review process or requirements.
Automatically accept low risk: This setting allows guests with a booking history and positive reviews on the booking platform to make an instant booking. Other guests need to submit a request to book for you to review and accept or decline.
Review and approve: All potential guests must submit a request to book, which you manually review and accept or decline. This means there is no “Instant book” option.
However, all three are not available on all booking platforms. Here is a list of booking platforms and which booking mode is available to them:
Airbnb: Supports all three booking modes.
Direct: Supports all three booking modes.
Booking.com: supports two booking modes:
Automatically accept all
Review and approve
“Request to book” is sometimes also referred to as “inquiry”, but it should be noted that these are two different events, relating to different event messaging rules. In fact, the Booking.com request to book feature is treated as an “Inquiry” on Hospitable, and the “New inquiry” event messaging rule should be used to communicate to guests when they request to book your property.
Request to book is only available for these property types on Booking.com:
Apartments
Holiday homes
Villas
All other property types on Booking.com must use instant booking.
Setting a booking mode
To set a booking mode on Hospitable, go to:
Hospitable > Properties
Select your property.
Select Availability from the left-hand side menu bar.
Go to the Instant book page.
Select the booking mode you want, per booking channel.