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Connect a Booking.com Account

Here is how to get your Booking.com listings connected to Hospitable!

Reynir Óli Smárason avatar
Written by Reynir Óli Smárason
Updated this week

Unlike Vrbo and Airbnb, the connection with Booking.com occurs on a listing-level, not an account level. For this reason, you'll need to add new listings manually by following the instructions here.

Step 1: Set Up Your Listing on Booking.com

Step 2: Remove All Imported Calendars

Remove all imported calendars by going to Rates & Availability > Calendar & Pricing > Calendar sync

Step 3: Open Your Booking.com Calendar

⚠️ Not completing this step is the most common reason hosts encounter errors when connecting to Booking.com. Do not skip this step! ⚠️

In order to successfully connect to Booking.com, your listing's calendar must be Open/Bookable (you will be able to block dates from Hospitable after connecting).

To do this:

  1. Go to Rates & Availability > Calendar & Pricing > Calendar and click Bulk Edit.

  2. Set the date for "Up to and including" two years into the future.

  3. Set a price, click Save.

  4. Set the rooms to Open, click Save.

  5. Assign 1 room, click Save.

Rate Plans: Hospitable cannot communicate with child rate plans or secondary parent rate plans. If you have children rate plans, you'll need to ensure they are mapped to follow the parent rate plan.

Step 4: Start the Connection

The connection process must start on Hospitable (not Booking.com)!

  1. Go to the Connected accounts page

  2. Click on the Connect with Booking.com button

  3. Verify that your Booking.com setup meets our requirements. We don't support hotel-type properties and imported iCals.

  4. Click Connect with Booking.com.

  5. A new tab or window will open, redirecting you to the Booking.com extranet.

  6. Follow the connection flow on Booking.com's site.

  7. If prompted, select the properties you wish to connect to.

  8. Confirm the connection.

  9. Go back to Hospitable and enter the Booking.com email and accommodation IDs.

  10. Review the properties on Hospitable.

  11. Follow the flow to set your markup rate and Occupancy-based pricing settings. A markup rate is required, even if it's just set to 0.

It may take a few minutes for your listings to get pulled into Hospitable. Once your listings are successfully connected, you'll see them on the Connected Accounts page.

Step 5: Merge

Once your listings are connected, you'll want to merge the listings with any corresponding Airbnb/VRBO listings.

Step 6 (Optional): Repeat

If you need to add more properties from an already connected Booking.com account, you can simply repeat this process.

When asked "How many properties do you manage under..." you put in the number of NEW properties you are attempting to add to your Hospitable account. Do not include the number of properties you have already connected.

Notes

  • After connecting your Booking.com listing to Hospitable, Booking.com will no longer allow you to manually edit the calendar on the Extranet. This will be done from Hospitable.

  • We do not change any of the settings of your connected Booking.com channel. This means you can still communicate with your guests, set fees, or change your password or payout details, on Booking.com directly.

  • If you are switching from another provider and have been using a Length of stay (LOS) rate plan, this will automatically switch off upon connection.

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