Before You Connect
First, we need to make sure that everything is set up on Booking.com so that we can connect to your listing. If you are switching from another provider and have been using a Length of stay (LOS) rate plan, this will automatically be switched off upon connection.
In order to connect successfully, you'll need to make sure that:
Your property is already created and set up in Booking.com
All imported calendars are removed. You can find this on Booking.com under Rates & Availability > Calendar & Pricing > Calendar sync.
Your property's status is set to Open/Bookable and your listing has the correct availability and inventory:
Go to Rates & Availability > Calendar & Pricing > Calendar and click Bulk Edit.
Set the date for "Up to and including" two years into the future.
Set a price, click Save.
Set the rooms to Open, click Save.
Assign only one room, click Save.
Note: Please ensure your calendar is open/bookable before connecting, as blocked dates on your Booking.com calendar (excluding reservations) may be unable to be opened up by Hospitable once you connect. You will be able to block dates from Hospitable after connecting.
The connection process must start on Hospitable!
Starting the connection from Booking.com will fail.
On Hospitable - Quick Setup Wizard:
Go to the Connected accounts page
Click on the Connect with Booking.com button
Verify that your Booking.com setup meets our requirements ✅
Click on Quick Setup Wizard.
Enter your Booking.com linked email address and password.
Select the properties you need to connect
If there are any issues with a property, a prompt will indicate that. If no issues, the connection will proceed.
Review the properties on Hospitable.
Follow the flow to set your markup rate and Occupancy-based pricing settings. A markup rate is required, even if it's just set to 0.
On Hospitable - Manual Connection:Go to the Connected accounts page
Click on the Connect with Booking.com button
Verify that your Booking.com setup meets our requirements ✅
Click on Manual Connection.
Select the type of rate plan you use on Booking.com.
Answer the questions about requirements (*note, we don't support hotel-type properties and imported iCals).
Click Connect with Booking.com.
A new tab or window will open, redirecting you to the Booking.com extranet.
Follow the connection flow on Booking.com's site.
If prompted, select the properties you wish to connect to.
Confirm the connection.
After the redirect back to Hospitable, enter the Booking.com email and accommodation IDs.
Review the properties on Hospitable.
Follow the flow to set your markup rate and Occupancy-based pricing settings. A markup rate is required, even if it's just set to 0.
It may take a few minutes for your listings to get pulled into Hospitable. Be sure to merge your listings with their corresponding Airbnb/VRBO listings.
Need to add more properties from an already connected Booking.com account?
Simply repeat this process. When asked "How many properties do you manage under..." you put in the number of NEW properties you are attempting to add to your Hospitable account. Do not include the number of properties you have already connected.
After connecting your Booking.com listing to us, Booking.com will no longer allow you to manually edit the calendar on the Extranet. This will be done from Hospitable.
We do not change any of the settings of your connected Booking.com channel or interfere with your usage of your booking channel. This means you can still communicate with your guests and accept or reject their requests to book, change your password or payout details, and do all the many operations you usually do on your booking channel.