If you have the same physical unit listed on different channels or listings, merging them tells Hospitable to treat it as a single property in relation to your calendar, inbox, guest experience, operations, and billing. It also allows you to use Sync.
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How to Merge from the Main Properties page
Click on Properties on the left-side menu.
Tick the checkbox on the left of the property name. Repeat for each of the listings/properties that you want to merge together.
Click the Merge button that appears at the bottom.
If you have an Airbnb listing, this action will merge the other selected properties into the property where the Airbnb listing is.
⚠️ Listings that are in the same building but are not the same physical unit should NOT be merged into a single property. Merging those will mean that we will sync reservations across the two units, blocking dates that you don’t want to be blocked.
If you rent out an entire physical unit, as well as individual rooms in that physical unit, then you can set up a Parent/Child relationship for those units. You can read more about that here.
How to Merge from an Individual Property's Page
Click on Properties on the left-side menu
Click on the property name where you want to merge listing(s) into
Click on +Add a listing on the top-right corner
Select the listing(s) to add to the property
This action merges the selected listing(s) into the property that is opened.
Potential Errors
We pay extra care to ensure only the correct listings are combined. For this reason, you may be unable to merge properties until you fix the following issues:
Hospitable will prevent properties from being merged if:
Hospitable manages the calendar for one property, but the other property's calendar is restricted. You cannot merge properties in this mixed state.
You can learn more about upgraded Airbnb connections here.
They do not represent the same physical property: the listing addresses don’t match
They are of different listing types: for example, a private room and an entire house
The listings are set to different currencies on the booking platforms: for example, EUR on Vrbo and USD on Airbnb (Hospitable cannot update your pricing correctly in this instance)
They have overlapping reservations for future dates: the property would be double-booked
Depending on the booking platform's system, the listings have an open pre-approved inquiry that conflicts with an active reservation for the other listing
The properties are both in a parent-child setup: in this case, you’ll need to temporarily remove the parent-child setup, merge, and then reconfigure the setup. You can read more about that here.
Good to Know
If You're Using an API-Connected Pricing Tool
When you merge two or more properties together, all but one of those property IDs are deleted. Only one of the merging property IDs is kept.
If you use an API-connected pricing tool (PriceLabs, Beyond Pricing, Wheelhouse, etc.), you'll want to make sure that the current property ID matches the one in your dynamic pricing tool.
You can check the property ID in the URL on Hospitable. To find this, click on Properties > Select your property. Example: https://my.hospitable.com/properties/property/PROPERTY ID/merge-match
If this ID matches what you have imported on the dynamic pricing tool, then the connection will continue to work as normal.
If the ID is different, then you will need to update this on the pricing tool.
Calendar Sync and Settings
When you merge two or more properties together, we will look at your sync settings (Hospitable > Settings > Preferences > Sync) to see what information we should sync upon merging. If no settings are enabled at the time of merging, we will not attempt any syncs until you update your calendar next.
Vrbo Listings
If your Vrbo listing is unlisted/hidden/paused, Hospitable will not be able to successfully update the calendar until the listing is live. You can read more about that here: VRBO FAQs & Troubleshooting