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Understanding Listing and Channel Badges

What listing and channel badges mean and how to resolve common connection issues.

Luke Renfrew avatar
Written by Luke Renfrew
Updated today

You may see badges on your listings in the Merge & Match page or on the Connected accounts page.

These badges highlight important information about how a listing or channel is connected and whether Hospitable can manage it fully. Some badges indicate limitations that may prevent calendar updates or listing changes.

This article explains what each badge means and how to resolve related issues.


Fully Managed

This badge means Hospitable is the primary listing manager for that listing.

Hospitable manages:

  • Listing data

  • Calendar

  • Inbox (guest messaging)

  • Operations

Note: There can only be one Fully Managed listing per booking platform.


Partially Managed

This badge means Hospitable only manages part of the listing.

You will see a second badge indicating which part is not managed.

  • Listing data is never managed for partially managed listings.

  • Certain updates may need to be made directly on the booking channel.


Unlisted

This badge means the listing is not currently live on the booking platform.

Vrbo

If a Vrbo listing is unlisted, Hospitable cannot update its calendar.

Note: You must make the listing live on Vrbo before Hospitable can sync calendar updates.


Airbnb and Booking.com

Airbnb and Booking.com listings can be listed or unlisted from either the channel or Hospitable.

To list a property in Hospitable:

  1. Go to Properties

  2. Select your property

  3. Click the three dots () next to the listing

  4. Select List listing


Calendar Restricted

This badge means Hospitable cannot update the listing calendar.

The reason depends on the platform:

Vrbo: Another PMS Detected

Vrbo has detected another property management software (PMS) connected to the listing.

Note: When another PMS is connected to Vrbo, Hospitable cannot make calendar changes.

If you believe this badge is incorrect, contact support.


Airbnb: Limited Connection

This may appear for two reasons.

1. Limited Connection

Your Airbnb channel is connected with limited permissions.

To upgrade:

  1. Go to Connected accounts

  2. Click Upgrade next to the Airbnb channel

If this is a co-hosted listing:

  • The listing owner must connect their Airbnb account.

  • Hospitable must be able to claim the listing to manage the calendar.

Check the following:

  • Confirm the correct Airbnb account is connected.

  • Ensure the listing owner has connected their account (for co-hosted listings).

  • Verify the listing is published and active on Airbnb.

  • Make sure you are logged into the correct Airbnb account when connecting.

Note: Unpublished Airbnb listings will show as restricted because Hospitable can only sync active listings.


2. Listing Unclaimed

Hospitable may not be able to claim your listing.

A common cause is when your minimum night stay exceeds your default maximum night stay for certain dates.

To resolve:

  1. On Airbnb, temporarily increase your default maximum night stay.

  2. In the same browser (while logged into Airbnb), go to Connected accounts in Hospitable.

  3. Click Connect with Airbnb to reconnect.

If the restriction clears, reset your maximum stay in Hospitable:

  1. Go to Properties

  2. Select the property

  3. Click Availability

  4. Adjust the maximum night stay

  5. Click Save

If the issue continues, contact support.


Airbnb Listing Quality Status

From the Merge & Match page, Hospitable displays two Airbnb tools:

  • Listing Opportunities

  • Listing Quality Status

These insights come directly from Airbnb.

The Merge & Match page in Hospitable displaying Airbnb Listing Quality Status


Listing Opportunities

These are suggestions generated by Airbnb to help improve listing performance and visibility.

Examples may include:

  • Enabling certain booking settings

  • Adding high-demand amenities (such as a crib)

When selected, changes are applied directly to your Airbnb listing.


Listing Quality Status

This provides an overview of your listing’s health on Airbnb.

There are 8 possible statuses, ranging from Good to Suspended.

Note: The “Good” status does not display a badge. If no badge appears, your listing status is Good.

You can also view this status in Airbnb under:

Insights > Listing Issues

Clicking the status in Hospitable redirects you to Airbnb’s Listing Issues page for full details.


Missing Rate Plan (Booking.com)

Booking.com requires an active rate plan for Hospitable to update the calendar.

Note: If no rate plan is configured in Booking.com, Hospitable cannot sync availability.

See:


What to Expect from Limited Listings

If your listing is limited or restricted:

  • Hospitable will not push calendar updates.

  • Pricing and availability must be changed directly on the channel or the connected PMS.

  • External apps (such as dynamic pricing tools) will not push updates to that listing through Hospitable.

If you are unsure why a badge appears or cannot resolve the issue, contact support for assistance.

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