Hospitable allows you to initiate setup for Payments by Booking.com, but all payment processing, collection, and payout configuration are handled within Booking.com.
This article explains how to access the Payments page, enroll in Payments by Booking.com, and where to find payout details for your reservations.
What the Payments Page Is For
The Payments page is used to start the setup process for Payments by Booking.com.
Payments by Booking.com is a system where Booking.com collects guest payments and sends payouts to hosts. It is designed to simplify transactions and reduce the need for hosts to manage payments directly.
Hospitable does not collect payments or charge guests for Booking.com reservations. All payment processing is handled entirely within Booking.com.
Access the Payments Page
The Payments page is only visible for properties that include at least one Booking.com listing.
To navigate to the Payments page:
Go to Hospitable → Properties
Select your property
Click Payments in the left-hand menu
Enroll in Payments by Booking.com
Before enrolling, you may need to grant Hospitable permission to manage payments on your behalf in Booking.com.
If permission is required, you will see a prompt on the Payments page.
To enroll:
Go to Hospitable → Properties
Select your property
Click Payments
Click Enroll
Choose your payout method
Select your payout frequency
Click Submit enrollment request
You can read more about Payments by Booking.com here.
Where to Check Payout Details
To view detailed payout information for your Booking.com reservations, use the Booking.com Extranet.
Steps:
Log in to the Booking.com Extranet
Go to Finance → Payout info
In this section, you can find:
Payout details: Summary of payments sent to your account
Payment method: Whether payouts are sent via Virtual Credit Card (VCC) or bank transfer
Charge breakdown: Itemized charges per reservation, including fees and commissions
Net vs Gross Payouts on Booking.com
Booking.com may send payouts using either net or gross amounts, depending on how your account is configured.
Gross payouts: You receive the full reservation amount, and Booking.com invoices you for the commission separately
Net payouts: Booking.com deducts commission and fees before sending your payout
Hospitable does not control whether your payouts are net or gross. This setting is managed entirely by Booking.com.
If you need to change how your payouts are structured or have questions about payout calculations, contact Booking.com's Partner Support directly.
Important Notes About Booking.com Payments
[Callout: All guest payments, payout timing, fees, and payout configurations are controlled by Booking.com. Hospitable cannot modify or troubleshoot these settings.]
For any issues related to:
Missing payouts
Incorrect payout amounts
Payout method changes
Net vs gross payout setup
You will need to contact Booking.com support directly.