The Property “Details” page gives hosts a complete overview of each property’s core information, including name, address, space, description, house rules, amenities, and location.
How to navigate to the Details page
To navigate to the “Details” page, go to:
Hospitable > Properties
Select your property.
Click on the “Details” page on the left-hand side menu.
This will land you on the “Essentials” page.
What sections can I find on the Property Details page?
To simplify property management, the “Details” page is split into five sections:
The Essentials sub-page
The Essentials page section is where you find basic property or listing descriptions and details, such as:
Photos: Add, edit, and remove photos for your Airbnb, Booking.com, and Direct listings.
Property name: Set the property name you want your guests to see. This is pushed to Airbnb and Direct listings. Currently, we cannot push this to Booking.com or Vrbo. This can be set as the same name for all listings on the property, or you can customise it by booking platform.
Summary: The property description your guests see. This can only be pushed to Airbnb and Direct. This is editable by channel.
Other details to note: Additional information guests should know before booking. This can only be pushed to Airbnb and Direct. This is editable by channel.
🚨 There is an exception with Booking.com, which is that Hospitable cannot push text fields to Booking.com, such as “Summary” or “Other details to note”.
Booking.com automatically generates property descriptions based on the listing details.
Please contact Booking.com support to request any edits to these.
Tags: Tags are only used internally on Hospitable and are not pushed out to external platforms.
You can read more about tags here.
Languages: These are the languages you have set on your Airbnb listing. This is currently not editable on Hospitable.
More on managing photos for your property
If you have an Airbnb listing connected to Hospitable, Hospitable will pull your property images from Airbnb.
These are the images that are used to populate your Direct booking website with Hospitable for the properties listed on your direct site.
Hosts have complete control over their photos on Hospitable. Any edits made on Hospitable will be pushed to your Airbnb, Booking.com, and Direct listings.
To start editing or adding photos, go to:
Hospitable > Properties
Select the property you want to edit
Go to Details on the left-hand side menu
Staying on the Essentials tab, click Manage photos, located above your property's photos.
You can quickly filter your photos by booking platform. Select either "All photos" or the specific platform whose photos you want to see and edit.
On Hospitable, hosts can:
Edit current photos:
Re-order photos:
Click on Re-order photos.
Drag and drop the photos into the order that you want them in.
Click on Save order.
Click Cancel if you want to undo your changes and not save them.
Replace photos with higher quality copies:
We're downloading your photos from the platforms currently, but they don't give us the best quality images.
Upload all your original photos at once using the Replace photo and we will:
Match them with the current photos we have
Upgrade quality only for the OTAs don't have the originals
Add any new photo to the mix
You don't have to do it one by one. You can give us your whole folder of original photos and we will fix low quality issues for you while
keeping the order of your photos, photo tour setup, and any other settings.
Add photo description:
Click the pencil icon on the photo you want to add a description to.
Add a description in the "Photo description" field for the property.
Click Apply changes.
Select which platform photos should be pushed to.
To select which platform an individual photo should be pushed to:
Click the pencil icon on the photo you want to edit.
Under "What channels should this photo display on?", select the platforms that you want this photo pushed to.
Click Apply changes.
To select which platform multiple photos should be pushed to:
Tick the box in the top, left-hand corner of the photos you want to edit.
Click Sync to all channels.
Confirm your action.
Set cover photo:
Use the same cover photo for all platforms.
Set different cover photos for different platforms.
To set a cover photo:
Click the pencil icon on the photo you want to edit.
Under "What channels should this be the cover photo for?", select the platforms that you want this photo to be used as the cover photo on.
Add new photos:
To add a new photo to your property:
Click the Add button in the top, right-hand side corner.
Drag & drop our photos into the grey field on the pop-up, or click to browse your computer for photos to add.
Select which platforms the photos should get pushed to.
Select which platforms the photo should be used as a cover photo for, if you want it used as such. If not, then leave this selection empty.
Delete photos.
To delete an individual photo:
Click the pencil icon on the photo you want to delete.
Click on Delete photo in the bottom, left-hand corner.
Confirm your action.
To delete multiple photos at once:
Tick the box in the top, left-hand corner of the photos you want to delete.
Click Delete.
Confirm your action.
Add photos to all platforms:
Sync to All Channels is available when selecting all photos. This will push all the photos you have and make it uniform for Airbnb, Booking.com and Direct. If you have photos that you wish not to include on individual platforms you'll need to select and update individually.
Note: Hospitable does not manage photos for Vrbo!
The Arrival sub-page
The Arrival page section is where you add guest check-in and checkout tasks, such as:
Getting inside and setup
This section contains details on the check-in method, how to access the property, and how to get set up with Wifi once guests arrive.
Check-in method: Select a method from the drop-down menu. Available options are:
Doorman entry: Someone is available 24 hours a day to let guests in.
Lockbox: There is a lockbox on location which contains the keys.
Smartlock: The door on the property has a smartlock. Guests will receive a code before check-in.
Keypad: The door is locked by a pre-programmed keypad. Guests will receive the keypad code before check-in.
Host check-in: Host will greet the guest at check-in and give them access.
Other check-in: Any other method of check-in that you offer to your guests.
All of these are pushed to all managed booking platforms.
Check-in method details: Any important details for getting inside your property. This information is pushed to all managed booking platforms.
Wifi name. This is pushed to all managed listings on the property.
Wifi password: This is pushed to all listings on the property.
House manual: Tips and tricks about your property; how things work and what to do. This is only pushed to Airbnb and Direct. This is editable by channel.
Guest access: Tell guests which areas of the property they can use with their rental and which are off-limits. This is only pushed to Airbnb and Direct. This is editable by channel.
Interaction preferences: Let guests know your preference for staying in contact. This is only pushed to Airbnb and Direct. This is editable by channel.
Guest checkout tasks
This section contains instructions to the guest on how to leave the property at check-out. Checkout tasks are only shared to Airbnb, no other booking platform. Airbnb use these fields and this information to populate check-out instructions to guests before checking out of your property.
You can select the check-out tasks relevant to your property from a drop-down of available categories:
Gather used towels
Throw trash away
Turn things off
Lock up
Return keys
Additional requests
Select the tasks relevant to your property and give a quick explanation of what the guest should do for each item.
You can read more about Airbnb’s check-out tasks here.
Guest resources
This section is for links to external resources for the guest, like an external Guidebook, Rental agreement, or Upsell.
These links are only used to populate the related shortcode in guest communication. These links are not pushed to any booking platform.
The Location sub-page
The Location page section is where you set your property’s location and pin it on the map.
It is also where you will find the full property address details. These details are fixed and not editable after creating a property.
These are the details on that page:
Country/region
Street address
Apartment number, unit, building, etc.
City/town
State
ZIP
There are some editable fields on the Location page. These are:
Pin location: This is where you pin the property’s location on the map. This will only be shared with guests after they book and before their check-in unless you select the option to “Show your property’s precise location” when setting the map pin. This is pushed to all listings on the property.
Directions: Let guests know how to get to your property. This is only pushed to Airbnb and Direct. This is editable by channel.
Neighbourhood description: Tell guests what makes your area unique. This can be manually written or AI-generated, using the “Auto-generate” button. Adjust and edit as needed. This is pushed to all listings on the property.
Getting around: Share how guests can travel in the area of your property. This is only pushed to Airbnb and Direct. This is editable by channel.
The Amenities sub-page
The Amenities page section is where you select the amenities on offer at your property.
Amenities can be added, adjusted, or removed on this page. Amenities are broken down by rooms of the property:
Bathroom
Bedroom and laundry
Entertainment
Family
Heating and cooling
Home safety
Internet and office
Kitchen and dining
Location features
Luxury amenities
Outdoor
Parking and facilities
Services
Note: Some amenities are platform-specific and not available on all of the available booking platforms. Amenities will either display a text saying “All channels” or the logos of the channels that we can push the amenity to.
You can read more about property amenities here.
The Rules sub-page
The Rules page section is where you select your house rules, as well as what you do and don’t allow at your property.
Check-in time starts: Set what time check-out starts in the property’s time zone. If you are in a different time zone, please consider the time difference. This is pushed to all listings on the property.
Check-in time ends: Sets an end time for check-in. If you set a time here, it means the guest has
Checkout time: What time the guest has to be checked out by. This is pushed to all listings on the property.
House rules: Here, you can type in any additional rules or restrictions that your guests should know about. This is only pushed to Airbnb and Direct. This is editable by topic.
Allow children: Tick the box if your property is appropriate for and you accommodate children from 2 to 12 years old. This is pushed to all listings on the property. If you do not tick this box, your property will not show up when guests include children in their search parameters.
Allow infants: Tick the box if your property is appropriate for and you accommodate infants from 0 to 2 years old, for example, if you provide a cot. This is pushed to all listings on the property. If you do not tick this box, your property will not show up when guests include infants in their search parameters.
Allow pets: Tick this box if you allow pets at your property. This is pushed to all listings on the property. If you do not tick this box, your property will not show up when guests include pets in their search parameters.
Allow smoking: Tick this box if you allow smoking at your property. This is pushed to all listings on the property. If you do not tick this box, your property will not show up when guests include “smoking allowed” in their search parameters.
Allow events: Tick this box if you allow events such as birthday parties to be held at your property. This is pushed to all listings on the property.