In this context, the word "Room" does not refer to the number of bedrooms your property has, which are available to a guest when they book. Instead, "Rooms" are what we might call "sub-listings" under a listing or accommodation ID on Booking.com.

On Booking.com, you can create more than one "Room" for a property/listing. It's a way of creating multiple listings under the same listing ID.

A listing on Booking.com has an accommodation ID, for example, 5988751. If the listing has two "Rooms" under that accommodation ID, then those Rooms will have an ending of "01" and "02". So, their individual listing IDs will be:

These Rooms show up as separate listings on Hospitable, and should be merged into different properties.

You can read more about how to create a Room on your Booking.com listing here.

What happens to multi-Room Booking.com listings on Hospitable?

Does Hospitable manage all aspects of my listing and rooms as normal?

When you connect your listing from Booking.com to Hospitable, we pull in your listings with all of their Rooms as well.

Those Rooms show up as separate listings on Hospitable, and should be merged into separate properties. If you merge all the Booking.com Rooms together under one property on Hospitable, then they will all share the same calendar, and all become blocked at the same time whenever one is booked.

When you change any of the fees on one of the properties on Hospitable, containing one of the Rooms from Booking.com, the change gets pushed to all of the Rooms under the same accommodation ID on Booking.com.

This means that if you change the cleaning fee, for example, on the property that contains listing 598875101, the cleaning fee will also be pushed to listing 598875102, even though this second listing is on a separate property on Hospitable.

In turn, this means that all fees need to be the same for all rooms under the accommodation ID.

This is because Hospitable currently pushes fees on the "listing-level" to Booking.com, and not the "room-level".

This will be changed in the future to allow for greater customisability.

Just like with the fees, photos are managed on the "listing-level" on Booking.com.

This means that changing or editing photos on one property on Hospitable will change the photos on all of the Booking.com rooms.

So, what happens when a guest books multiple rooms at your listing at the same time?

What do these multi-room reservations look like on Hospitable? How do they behave, and what are some known limitations around those?

On the Hospitable calendar, the reservation will show up as a reservation block across all the properties that the Booking.com listings are a part of.

This will also trigger the Reservation Sync for all of those properties, in order to block the booked dates on the Airbnb, VRBO, and Agoda listings that may be merged with the Booking.com listing on the property.

While the reservation is blocked on all relevant properties on Hospitable, it is essentially only associated with one property on the backend.

Because the reservation is only associated with one property on the backend, only the guest messages scoped to that property will be sent to the guest.

This means that if your "Before check-in" messaging rule contains property-specific check-in instructions, only one will be sent. This could mean that your guests don't have the necessary check-in instructions for the other properties they rented, depending on your setup.

You can read more about multi-Room reservations here.