Booking.com allows hosts to add "Rooms" to listings. These are essentially under the same listing ID, but have an added "01", "02", "03" numerical marker to indicate the number of rooms under that listing ID.
Example: Listing ID 9996690 with two room becomes "999669501" and "999669502".
When guests view the listing on Booking.com, they have the option to book multiple rooms at the same time.
The image above shows you what multiple rooms on one listing look like when viewing them as a guest.
A guest can choose to book as many rooms as they want for the given period.
Multi-Room Reservations on Hospitable
What do these multi-room reservations look like on Hospitable? How do they behave, and what are some known limitations around those?
Properties
Your Booking.com listings should not be merged together under the same property on Hospitable.
Instead, each room/listing should be housed on a separate property.
The Calendar
On the Hospitable calendar, the reservation will show up as a reservation block across all the properties that the Booking.com listings are a part of.
This will also trigger the Reservation Sync for all of those properties, in order to block the booked dates on the Airbnb, VRBO, and Agoda listings that may be merged with the Booking.com listing on the property.
Property iCal
While the reservation is blocked on all relevant properties on Hospitable, it is essentially only associated with one property on the backend. This is the property whose Hospitable Property iCal will contain the block for the reservation. None of the other properties' iCals will contain the block for the reservation.
This means that if you have exported the iCals for all of the booked properties into a different software, booking platform, or calendar service, only one will display this reservation and block that calendar.
Guest Experience
Because the reservation is only associated with one property on the backend, only the guest messages scoped to that property will be sent to the guest.
This means that if your "Before check-in" messaging rule contains property-specific check-in instructions, only one will be sent. This could mean that your guests don't have the necessary check-in instructions for the other properties they rented, depending on your setup.