What does the “Merge & Match” page do?
Your property’s “Merge & Match” page is where you get the basic details about your property. It can also be thought of as the property’s “Overview” page.
The details displayed here are:
Property name. This can easily be changed by clicking on the name and typing.
See more details on how to change the property name here.
Listings in this property. A list of the listings that are included in the property. This also includes details like:
Listing type: “Entire home”, “Private room”, etc.
Host name: For Airbnb and Vrbo. Booking.com and Agoda differ in their approach to hosting and host names.
Booking.com and Agoda listing IDs: Sometimes also referred to as the "Accommodation ID".
Imported iCals. A list of iCals imported to the property from external booking channels or calendars.
Read more about imported iCals and how they work here.
Sync. This is the sync setting which determines if reservations should be synced between listings on the property or not.
Read more about sync settings here.
Export calendar. An iCal link for export purposes to external booking channels or calendars.
Read more about how to export property reservation iCal here.
Related properties. An overview of the property’s Parent/Child relationship, if it has one set up.
Read more about property Parent/Child relationships here.
Mute/unmute property. This button mutes or unmutes your property, depending on the current status.
This is only visible to the primary user on the account. Secondary users do not have the option to mute or unmute properties.
Read more about muting properties here.
What do the different badges on my listing mean?
You may notice that some of the listings on your property’s Merge & Match page have information badges or call-outs on them.
These are applied wherever there is information relevant to the management of those listings that you need to know!
These badges are:
Fully managed:
Hospitable is the listing manager for this listing and manages all fields for the listing and calendar, except where otherwise noted.
There can only ever be one fully managed listing per booking platform.
Managed parts of the listing are:
Listing data
Calendar
Inbox (guest messaging)
Operations
Partially managed:
These listings are only partially managed by Hospitable. You will see a second badge behind this one, which identifies which aspect of the listing we do not manage.
Listing data is never managed for partially managed listings.
Unlisted:
Vrbo: If a Vrbo listing is unlisted, we cannot update its calendar. You will need to make the listing live on Vrbo before Hospitable can sync updates.
Airbnb and Booking.com: You can list and unlist Airbnb and Booking.com listings from the booking channel or Hospitable. To do this, go to Properties > select your property > click on the 3 dots [...] next to your unlisted listing > List listing.
Calendar restricted:
This badge indicates that the listing is connected on a limited connection, and Hospitable does not have control over the listing’s calendar on the booking platform.
Vrbo: This error means that another Property Management Software (PMS) has been detected. If you’re using another PMS with Vrbo, your listings will show as Calendar Restricted because Hospitable cannot make changes. You can read more about those limitations here. If you believe this badge was added in error, please reach out to our support team.
Airbnb: The Calendar Restricted error can show for two reasons on Airbnb.
1. Limited Connection: This means that your Airbnb channel has a limited connection. To resolve this, you'll need to upgrade your connection by going to Connected Accounts > Click Upgrade next to the Airbnb channel. You can read more about what this means and find detailed instructions here.
If this is a cohosted listing, you'll need to connect the listing owner to allow Hospitable to claim the listing and make updates to your calendar.
Check Account Connection: Navigate to the Connected Accounts page in your Hospitable account. Verify that the correct Airbnb account is linked.
Invite the Listing Owner: If you are a co-host on the Airbnb listing, ensure the listing owner or admin has been invited to connect their Airbnb channel to your Hospitable account. This is done on the "Connected accounts" page in Hospitable.
Verify Listings Are Published on Airbnb: Listings that are unpublished or not live on Airbnb will also trigger the restricted flag. Hospitable can only sync updates with Airbnb when the listings are published and active. You can see if your Airbnb listings are listed or not if you go to the "Properties" page on Hospitable and select your property. From there, you can also "Publish" or "Unpublish" your listings directly. Alternatively, you can log in to Airbnb and ensure that your listings are published and visible to the public.
Log in to the Correct Airbnb Account when connecting: Ensure that you are logged into the correct Airbnb account when connecting Airbnb to Hospitable. If you are logged into a different account on the same browser and device when you attempt to connect Airbnb with Hospitable, then the connection will fail.
2. Listing Unclaimed: Hospitable encountered issues claiming your listing on Airbnb. This often happens when your minimum night stay for any date exceeds your default max night stay, which may not be apparent when viewing your calendar.
To claim your listing:On Airbnb, temporarily increase your default max night stay
In the same browser (logged into Airbnb), go to Hospitable
Navigate to Connected Accounts > Click Connect with Airbnb
Hospitable will detect your Airbnb account and attempt to reconnect the listings
If the calendar-restricted error disappears, reset your max night stay in Hospitable:
Go to Properties > Select the property
Click Availability > Adjust the max night stay
Click Save
If these actions do not resolve this, please reach out to support so we can help you further.
Missing rate plan:
This badge will only show on Booking.com listings, and only if there is no active rate plan in the listing’s calendar on Booking.com.
To fix this: Read our instructions on how to create a rate plan on Booking.com, here.