Hospitable uses two different name fields for each of your properties, and they do different things. This article explains where each name comes from when a property is first created, where hosts can see them, and how to change them.
The Two Names at a Glance
Property nickname — the internal label you see inside Hospitable (for example, on the Properties page, in reports, and in internal dropdowns). Guests never see this. Only you and your teammates do.
Property name (listing name) — the public listing name shown to guests on Airbnb, Booking.com, Vrbo, and your Direct site. This is set per channel and is what gets pushed to each platform through Listing Management (LM).
💡In short: Property nickname = what you call it. Property name = what guests see.
Where Each Name Comes From When a Property Is First Created
When you connect or create a new property, Hospitable seeds both fields automatically:
Property nickname → copied from the listing name on the first connected channel (usually your Airbnb, Booking.com, or Vrbo listing), or from the property name you enter manually when creating a new property on Hospitable.
The Property nickname will never change automatically on Hospitable. This can be changed:
Property name (listing name) → imported per channel from the connected platform. Each channel keeps its own value, and a shared default is used for any channel that doesn't have its own name (for example, your Direct listing will follow the default unless you set a Direct-specific name).
ℹ️ If a property is connected to more than one channel, the default is set from whichever channel sync lands first during the initial import. In most cases this is Airbnb, but it can be Booking.com or Vrbo for properties that were connected to those channels first.
How to Change Your Property Nickname
The property nickname is purely internal. Changing it will not affect any of your public listings.
Go to Properties in the left-hand menu.
Click the property you want to rename.
Edit the Property nickname field (see screenshot below).
Click Save.
How to Change Your Property Name (Listing Name)
The property name is what guests see on Airbnb, Booking.com, and your Direct site. You can set a single value for all channels or a different value per channel.
Option 1 — Use one name across all channels
Go to Properties → select the property → Details.
Find the Property name section.
Choose Set one value.
Enter the name you want guests to see everywhere.
Click Save. Hospitable will push the new name to each connected channel.
Option 2 — Use a different name per channel
Go to Properties → select the property → Details.
Find the Property name section.
Choose Set per platform.
Enter a name for each channel (Airbnb, Direct).
Click Save.
🚨 Note: Hospitable does not control the listing name on Booking.com!
Hospitable can only control the listing name for Vrbo if the host is using the Vrbo Official Integration.
⚠️Changes to the property name are pushed to the connected channel via Listing Management. Some channels may take a short time to reflect the new name on the public listing.
Resetting Property Names In Bulk
If you want to reset the property names across many properties at once — for example, to make every channel follow the same value again — use:
Settings → Preferences → Properties → Reset property names.
This changes the internal Property nickname on all of your properties, so that they follow the name of the Airbnb listing on the property.
FAQs
My Direct listing name is showing the Booking.com name instead of the Airbnb name. How do I fix it?
My Direct listing name is showing the Booking.com name instead of the Airbnb name. How do I fix it?
This is a known side effect of the initial Listing Management rollout in November 2025. For a small number of hosts, the first channel sync to land on a property after the rollout wrote its value into the shared default, which is what the Direct listing follows. If Booking.com synced before Airbnb, your Direct listing ended up showing the Booking.com name.
You can fix this yourself in a few different ways:
Quickest fix (all properties at once):
Go to Settings → Preferences → Properties.
Click Reset property names.
Per-property fix (if you want full control):
Open the property → Details → Property name.
Choose Set one value and enter the Airbnb listing name. Save.
After this, your Direct listing will follow the Airbnb name, and Booking.com will keep its own distinct name.
💬If you have a large number of affected properties and the above steps feel unmanageable, reach out to support. The engineering team has a Nova action that can restructure the underlying name data per host after a manual scoping check.
Does changing my property nickname change my listing on Airbnb, Agoda, Booking.com, Vrbo, or Direct?
Does changing my property nickname change my listing on Airbnb, Agoda, Booking.com, Vrbo, or Direct?
No. The property nickname is internal to Hospitable and is never pushed to any channel. Guests will not see it.
Does changing my property name change what's shown inside Hospitable?
Does changing my property name change what's shown inside Hospitable?
No. The property name is the public listing name. Your internal views continue to use the property nickname.
I changed the listing name on Airbnb directly. Will Hospitable pick it up?
I changed the listing name on Airbnb directly. Will Hospitable pick it up?
Yes — when Listing Management is enabled, and Airbnb has not been host-edited, Hospitable syncs changes made on Airbnb back into the corresponding Property name field for that channel.
If the host has manually changed the Property name field for Airbnb on Hospitable before, then Hospitable is the source of truth for the Airbnb listing name. All changes to the Airbnb listing name should be made on Hospitable.
Can I use emojis in my property name?
Can I use emojis in my property name?
Yes, on channels that support them. Some channels strip unsupported characters during sync.
Airbnb does not support emojis in listing names.