The Vrbo Integration Explained
Hospitable is a certified partner of Vrbo's. This is the same type of direct, certified integration that Hospitable has with Airbnb and Booking.com. As your property management software (PMS) for Vrbo, Hospitable is the source of truth for your listing data, calendar, and settings.
💡 Note: The official Vrbo integration is rolling out in waves. Hospitable reaches out to hosts and invites them to connect to Vrbo on the Official Integration when it's available to them.
How Do I Connect to Vrbo?
Connecting your Vrbo account to Hospitable is done directly through Hospitable — no Chrome extension or browser plugin required.
For full instructions on how to connect to Vrbo, see: Vrbo Official: Connect a Vrbo Account
What Does Hospitable Manage on Vrbo?
With the official Vrbo integration, Hospitable is the ultimate source of truth for your Vrbo listings, just like it is for Airbnb and Booking.com. This includes:
Listing details — Property name, description, property type, guest capacity, bedrooms, beds, bathrooms
Photos — Managed from Hospitable and synced to Vrbo
Amenities — Managed from Hospitable and synced to Vrbo
Calendar — Availability, pricing, minimum night stays, check-in/check-out restrictions managed from the Hospitable calendar and pushed to Vrbo
Fees — Cleaning fees, pet fees, extra guest fees, and other listing fees
Cancellation policies — Set and managed from Hospitable
Payment terms — Including multi-installment payment schedules
Messaging — Automated messages, manual replies, and unified inbox
Listing creation — Create new Vrbo listings directly from Hospitable, or from existing Airbnb listings
This means you should make all listing and calendar changes in Hospitable. Changes made directly on Vrbo may be overwritten by Hospitable during the next sync.
Coming Later
Hospitable will continue to improve the Vrbo connection and offer more functionality.
Upcoming or planned improvements are:
Reviews — The ability to manage, send, and reply to guest reviews from your Hospitable inbox
Manage promotions/discounts — The ability to set up discounts or promotions from the Hospitable calendar or property settings
How Are Payments Handled?
With the official Vrbo integration, Hospitable becomes the Merchant of Record for your Vrbo bookings. This means:
Hospitable processes guest payments and handles payouts to you
Payouts are typically sent 24 hours after guest check-in
Hospitable charges a 3.9% payment processing fee, which includes payment processing, chargeback protection, and tax remittance facilitation
Vrbo charges a separate 5% commission, billed directly to a credit card on your Vrbo account
Alternatively, you can use your own Stripe account as Merchant of Record
See more about payouts and how to set up payout methods for your Vrbo reservations here.
Changes on Vrbo After Connecting a PMS
After you connect a property management software to your Vrbo account, you lose access to your calendar on Vrbo. This is not unique to Hospitable; no matter what PMS you connect to your Vrbo account, you will no longer see the Calendar page on Vrbo directly.
Instead, the calendar is controlled by and must entirely be managed on your PMS.
How do I know what prices have been pushed to Vrbo if I can't see my calendar on Vrbo?
In order to see what prices have been applied to your Vrbo calendar by Hospitable, accounting for the markup rate on your Vrbo listing, you can select the date in the Hospitable calendar.
The way to see what the price is on Vrbo is to:
Go to Hospitable → Calendar
Select a date in your calendar.
In the "Price" field, type in the current price on that date, or the price that you want to change it to.
This will show you the marked up price the guest will see on Vrbo.
Hospitable will eventually provide an easier method for telling your price on Vrbo Official. Improvements are being made every day.
Listing Creation
You can create new Vrbo listings directly from Hospitable. This includes creating listings from scratch or from existing Airbnb listings.
This is automatically enabled once your onboarding is complete.
Connecting Multiple Vrbo Accounts
You can connect multiple Vrbo accounts to a single Hospitable account.
Note: A Vrbo account can only be connected to one Hospitable account at a time.
Vrbo's Limitations When Connected to Another PMS
You will not be able to connect your Vrbo account to Hospitable on the Official Integration if you are using a different PMS.
See more about Vrbo restrictions when using a different PMS here.
The Guest Experience
For your guests, booking your Vrbo Official listing looks and feels just like any other Vrbo booking — they search, book, pay, and message you through Vrbo as usual.
Behind the scenes, though, Hospitable becomes the Merchant of Record, which means guests will see two charges on their bank statement (one from Hospitable for the reservation total, one from Vrbo for the service fee) and will receive booking confirmation and cancellation emails from Hospitable in addition to Vrbo's own emails.
For a full breakdown of what your guests see, including sample bank descriptors, email details, installments, and tips for setting expectations, see Vrbo Official Reservations: What Your Guest Sees.