Connecting Vrbo to Hospitable allows you to create and publish listings, sync availability, pricing, and minimum night stay requirements, manage listing details, and bookings through the Vrbo Partner integration.
✏️ Terminology:
The following terms can be used interchangeably to refer to the same thing; Hospitable's new Partner connection with Vrbo:
Partner connection
Partner integration
Official connection
Official integration
Hospitable has decided to use "Partner connection" in the UI and help articles. You may still see references to some of the others in some places.
You can:
All connection types begin in Hospitable.
How To Connect Vrbo To Hospitable
💻 We recommend using a computer or laptop to connect your account, rather than doing it on a phone.
Using a phone can cause issues with setting up the connection on Vrbo's end.
Start the connection in Hospitable:
Go to Connected accounts in Hospitable.
Click Connect with Vrbo.
You will be redirected to Vrbo’s Self-Service Onboarding flow.
⚠️ Moving to the Vrbo Partner integration means you will not be able to move back to a different connection between Hospitable and Vrbo!
Select How You Want To Connect Hospitable To Vrbo
The first step of the connection process is selecting how you want to connect to Vrbo.
You have a choice of three options:
Create a new Vrbo account.
Use this option if you don't have a Vrbo account and would like to create one.Connect an existing Vrbo account.
Use this option if you have an existing Vrbo account, and it isn't currently connected to any other property management software (PMS).Migrate from another PMS.
Use this option if you have an existing Vrbo account, and it is currently connected to a different PMS.
Before You Start
If you are currently using Hospitable's Vrbo Legacy connection, via the Google Chrome extension, do not disconnect your current connection! Maintain that connection, and simply upgrade it to the new Vrbo Partner connection!
🚨 After starting the connection process, if you are unable to complete it, DO NOT DELETE THE PENDING CONNECTION!
If issues arise during the connection process or you are unable to publish your connected listings, it's important that you do not delete the pending connection or disconnect your Vrbo channel, but instead reach out to Hospitable support for help!
Option 1: Create a New Vrbo Account (Net New)
Option 1: Create a New Vrbo Account (Net New)
Choose this option if you do not yet have a Vrbo account.
Step 1: On Hospitable
Go to Connected accounts in Hospitable.
Click Connect with Vrbo.
Select the "Create a new Vrbo account" option.
Press Continue.
Press Continue to indicate you understand and agree to the fee and billing terms.
Enter the email address you want your new Vrbo account created under.
Enter the account holder's name. That can be your name or company name.
Press Continue.
From here, you will have to complete the setup directly on Vrbo.
Make sure you are not logged into any Vrbo account on the same browser.
Press Complete Setup in Vrbo.
Start Vrbo's Self-Service Onboarding. You can either:
Click on Start Self-Service onboarding in Vrbo.
Send the owner of the Vrbo account the connection URL if you are connecting on behalf of an owner.
Selecting either completes the steps on Hospitable.
🚨 Do not close the Hospitable tab on your browser! Leave that open, as you will need to return to that later.
Step 2: On Vrbo
Make sure to also follow Vrbo's instructions from page 9 in their Self-Service Onboarding Guide: SSO_Vrbo_Guide.pdf
On Vrbo:
When asked if you currently have a Vrbo account, answer No.
When asked if you currently use a property management software, answer Yes.
Select your Language and Currency.
Make sure the currency matches the currency of your property on Hospitable.
Confirm your Language and Currency.
If your selection was wrong, select No, let's change it, and reset it
Fill in your name, surname, and email address.
Input your number of properties.
Create your account
Input your name, phone number, company name, email address, and password.
Set up two-factor authentication (2FA).
Select a phone number and the method by which you would like to receive your security code.
Complete all other account detail setup requested by Vrbo.
Set up the credit card Vrbo will use when charging their 5% commission for bookings.
This needs to be a valid credit card, which can be charged in the currency relevant to your region:
USD: supported cards: Discover, MasterCard, VISA, and American Express
CAD/EUR/GBP/AUD/NZD/JPY: supported cards: Discover, MasterCard, and VISA (not AMEX)
For EMEA: 3DS2 must be enabled
Move back to Hospitable to complete the connection.
Step 3: Back to Hospitable
After completing the setup on Vrbo, return to the Hospitable tab to finish the connection.
You can now start creating Vrbo listings from your properties on Hospitable.
Option 2: Connect an existing Vrbo account
Option 2: Connect an existing Vrbo account
Choose this option if you already have a Vrbo account that isn't connected to a PMS, and you want to connect it and its listings to your Hospitable account
💡 Do you have older "HomeAway"-era listings?
If any of your Vrbo listings were created back when the platform was called HomeAway (generally before July 2020), Vrbo won't automatically migrate them onto any Partner (PMS) connection (not limited to Hospitable). The good news: bringing them across is straightforward, and none of your review history has to be lost.
You can see if your Vrbo listing is older than July 2020 on the My Properties page on the Vrbo Owner Dashboard, here:
If it says "HomeAway" above the listing ID, as shown in the screenshot above, then your listing was created before July 2020.
Here's the path we recommend:
Before connecting, take a quick look in your Vrbo Owner Dashboard to see whether any listings show the "HomeAway" label above the listing ID (see below).
If they do, reach out to Hospitable Support and let us know — we'll guide you through it.
Once connected, you'll recreate the affected listings on Vrbo (most of the details carry over from Hospitable), and we'll then ask Vrbo to migrate your reviews to the new listing on their end.
See more here: Vrbo Partner Connection: Troubleshooting Connection Issues
Step 1: On Hospitable
Go to Connected accounts in Hospitable.
Click Connect with Vrbo.
Select the "Connect an existing Vrbo account" option.
Press Continue.
Press Continue to indicate you understand and agree to the fee and billing terms.
Press Continue to indicate you understand and agree to how existing Vrbo reservations will be handled after connection.
Enter the email address you want your new Vrbo account created under.
Enter the account holder's name. That can be your name or company name.
Press Continue.
Make sure you are logged into the Vrbo account you are connecting.
If you are logged into a different Vrbo account on your device and browser, log out of that account and into the account you are about to connect to Hospitable.
Start Vrbo's Self-Service Onboarding. You can either:
Click on Start Self-Service onboarding in Vrbo.
Send the host owner of the Vrbo account the connection URL, if you are connecting on behalf of an owner.
Selecting either completes the steps on Hospitable.
🚨 Do not close the Hospitable tab on your browser! Leave that open, as you will need to return to that later.
Step 2: On Vrbo
You can also follow Vrbo's instructions from page 22 in their Self-Service Onboarding Guide: SSO_Vrbo_Guide.pdf
Your start page on Vrbo depends on whether or not you are logged into the account you are connecting.
If you are not logged into the Vrbo account you are attempting to connect to:
If you are not logged into the Vrbo account you are attempting to connect to:
When asked if you currently have a Vrbo account, answer Yes.
When asked if you currently use a property management software, answer Yes.
Select your Language and Currency.
Make sure the currency matches the currency of your property on Hospitable.
Confirm your Language and Currency.
If your selection was wrong, select No, let's change it, and reset it
Fill in your name, surname, and email address.
Input your number of properties.
Create your account
Input your name, phone number, company name, email address, and password.
Set up two-factor authentication (2FA).
Select a phone number and the method by which you would like to receive your security code.
Complete all other account detail setup requested by Vrbo.
Set up the credit card Vrbo will use when charging their 5% commission for bookings.
This needs to be a valid credit card, which can be charged in the currency relevant to your region:
USD: supported cards: Discover, MasterCard, VISA, and American Express
CAD/EUR/GBP/AUD/NZD/JPY: supported cards: Discover, MasterCard, and VISA (not AMEX)
For EMEA: 3DS2 must be enabled
If you are logged into the Vrbo account you are attempting to connect to:
If you are logged into the Vrbo account you are attempting to connect to:
You will land on a page which contains details about your account.
It says "Here's what we've got so far for your account".
Make sure your account details are correct.
Click "Edit" and add any details that may be missing.
Press Continue when ready.
When asked if you currently use a property management software, answer Yes.
Select your Language and Currency.
Make sure the currency matches the currency of your property on Hospitable.
Confirm your Language and Currency.
If your selection was wrong, select No, let's change it, and reset it
Fill in your name, surname, and email address.
Input your number of properties.
Create your account
Input your name, phone number, company name, email address, and password.
Set up two-factor authentication (2FA).
Select a phone number and the method by which you would like to receive your security code.
Complete all other account detail setup requested by Vrbo.
Set up the credit card Vrbo will use when charging their 5% commission for bookings.
This needs to be a valid credit card, which can be charged in the currency relevant to your region:
USD: supported cards: Discover, MasterCard, VISA, and American Express
CAD/EUR/GBP/AUD/NZD/JPY: supported cards: Discover, MasterCard, and VISA (not AMEX)
For EMEA: 3DS2 must be enabled
Step 3: Back to Hospitable
After completing the setup on Vrbo, return to the Hospitable tab to finish the connection.
You can now start creating Vrbo listings from your properties on Hospitable.
Option 3: Migrate from another PMS.
Option 3: Migrate from another PMS.
Choose this option if you have a Vrbo account that you are using with a different PMS, but want to migrate over to Hospitable.
Step 1: On Hospitable
Go to Connected accounts in Hospitable.
Click Connect with Vrbo.
Select the "Migrate from another PMS" option.
Press Continue.
Press Continue to indicate you understand and agree to the fee and billing terms.
Press Continue to indicate you understand and agree to how existing Vrbo reservations will be handled after connection.
Make sure you are logged into the Vrbo account you are connecting.
If you are logged into a different Vrbo account on your device and browser, log out of that account and into the account you are about to connect to Hospitable.
Start Vrbo's Self-service Onboarding. You can either:
Click on Start Self-Service onboarding in Vrbo.
Send the host owner of the Vrbo account the connection URL, if you are connecting on behalf of an owner.
Selecting either completes the steps on Hospitable.
Step 2: On Vrbo
You can also follow Vrbo's instructions from page 36 in their Self-Service Onboarding Guide: SSO_Vrbo_Guide.pdf
You will land on a page which contains details about your account.
It says, "Here's what we've got so far for your account".
Make sure your account details are correct.
Click "Edit" and add any details that may be missing.
Press Continue when ready.
When asked if you currently use a property management software, answer Yes.
Select your Language and Currency.
Make sure the currency matches the currency of your property on Hospitable.
Confirm your Language and Currency.
If your selection was wrong, select No, let's change it, and reset it
Fill in your name, surname, and email address.
Input your number of properties.
Create your account
Input your name, phone number, company name, email address, and password.
Set up two-factor authentication (2FA).
Select a phone number and the method by which you would like to receive your security code.
Complete all other account detail setup requested by Vrbo.
Set up the credit card Vrbo will use when charging their 5% commission for bookings.
This needs to be a valid credit card, which can be charged in the currency relevant to your region:
USD: supported cards: Discover, MasterCard, VISA, and American Express
CAD/EUR/GBP/AUD/NZD/JPY: supported cards: Discover, MasterCard, and VISA (not AMEX)
For EMEA: 3DS2 must be enabled
Step 3: Back to Hospitable
After completing the setup on Vrbo, return to the Hospitable tab to finish the connection.
You can now start creating Vrbo listings from your properties on Hospitable.
Advertiser ID
The Advertiser ID is sometimes referred to as your Vrbo channel's "user_id". Vrbo support might also refer to this as your "Hospitable user ID".
This refers to the ID of your Vrbo > Hospitable connection.
You do not need this ID before starting the connection process; one will be generated during the flow and automatically input into the correct fields on Vrbo.
Should you ever need your "Advertiser ID", for example, if Vrbo ask for it, you can find it on your Channel connections page on Hospitable.
💡 When reporting issues with your channel connection to Hospitable support, please include the Advertiser ID of the channel you are referring to.
Listing Status After Connection
After connecting your existing Vrbo listings to Hospitable on the new Partner connection, it can take up to five minutes before you are able to control the listing status of your listing on Hospitable.
Once the listing is fully synced and processed between Hospitable and Vrbo, your listing will automatically be Listed on Vrbo. You can change this on Hospitable if you want (after the few minutes processing time it takes for Hospitable to take full control of your Vrbo listing).
Next Step: Set Up Payout Method
If you haven't already, you will need to set up your payout method on Hospitable, in order to be paid out for your Vrbo bookings.
As the merchant of record for Vrbo Partner reservations, Hospitable collects payments from guests and pays them out to hosts.
Read more about this here: Vrbo Partner Connection: Payments & Payouts
See how to set up a payout method on Hospitable here: Setting up a Bank Account
Changes on Vrbo After Connecting a PMS
After you connect a property management software to your Vrbo account, you lose access to your calendar on Vrbo. This is not unique to Hospitable; no matter what PMS you connect to your Vrbo account, you will no longer see the Calendar page on Vrbo directly.
Instead, the calendar is controlled by and must entirely be managed on your PMS.
How do I know what prices have been pushed to Vrbo if I can't see my calendar on Vrbo?
In order to see what prices have been applied to your Vrbo calendar by Hospitable, accounting for the markup rate on your Vrbo listing, you can select the date in the Hospitable calendar.
The way to see what the price is on Vrbo is to:
Go to Hospitable → Calendar
Select a date in your calendar.
In the "Price" field, type in the current price on that date, or the price that you want to change it to.
This will show you the marked up price the guest will see on Vrbo.
Hospitable will eventually provide an easier method for telling your price on Vrbo. Improvements are being made every day.
Who can not use the Vrbo Partner connection
The Vrbo Partner connection is available to all hosts who either:
Have access to Direct Premium on Hospitable or
Have access to Stripe
The accessibility of these two payment processing methods is determined by the country in which a property is located.
Examples:
A property in the US is supported by both Direct Premium and Stripe, allowing the host to choose either payment processing option.
A property in France is not supported by Direct Premium, but is supported by Stripe.
This means that a host with properties in France can use the Vrbo Partner connection, with Stripe as their payment processor.A property in Iceland is not supported by Direct Premium or Stripe. A host with properties in Iceland cannot use the Vrbo Partner connection.
See the full list of countries supported by Stripe here: https://stripe.com/en-es/global
What about Vrbo accounts with supported and unsupported properties?
It is possible that a host may have properties in multiple countries on one Vrbo account. If and how payment processing is supported for those is handled in the following ways:
A host with one property in the US and another in Mexico on the same Vrbo account can connect to Hospitable and choose either to:
Use Hospitable as the Merchant of Record for the US property, and Stripe for the Mexican property.
Use Stripe as the Merchant of Record for both properties.
A host with one property in the US and another in Iceland on the same Vrbo account can still connect their Vrbo account to Hospitable on the Partner connection, but:
They can only pick a Merchant of Record (Hospitable or Stripe) for their US property. The Icelandic one is not supported by either option.
Their Icelandic property will become unlisted on Vrbo, and the host cannot set it live. This is a restriction by Vrbo, because they require Vrbo Partner connected properties to set up a payment processor via their property management software (PMS).
In the second example, the fix is to:
Create a new Vrbo account.
Move the Icelandic property over to that new account (you can ask Vrbo support for help with migrating it).
Connect the new Vrbo account to Hospitable on the Legacy connection.
This way, you will be able to fully manage the supported property on the Vrbo Partner connection, while also maintaining calendar sync and guest messaging for the Vrbo Legacy-connected property.