The Vrbo Partner integration uses Vrbo's official API to connect your Vrbo account to Hospitable. The connection flow is stable, but we know hosts can sometimes get stuck during the connection process.

This article walks through the most common issues and how to resolve them.

Vrbo may ask you for a "Hospitable ID" or "Hospitable User ID". This is what we call the Advertiser ID.

This is generated automatically during the connection process, and you do not need to input it manually into Vrbo.

If you need to find your Hospitable User ID or Advertiser ID, go to:

If you encounter any issues during the connection flow, or are otherwise unable to complete it, then you can report this to us from within the connection flow itself.

To report an issue, click the Encountering issues connecting with Vrbo? button and fill out the subsequent report by telling us what went wrong and giving a detailed description of the steps you took and where the connection went wrong.

The following is a list of some common or known issues that may come up during the upgrade or connection flow, and how to troubleshoot them.

You go to connect to Vrbo, and only the Legacy connection method is offered; the Vrbo Partner flow won't open.

Try these steps in order, and check after each one whether the Vrbo Partner option appears:

If you've worked through all of the above and still only see the Legacy option, reach out to support with a screenshot of what you see on the Channel Connections page and the browser you're using, and we'll take a closer look.

You have an existing Vrbo connection, but no Upgrade option appears, or the button is greyed out (you can't click on it).

First, we will try basic troubleshooting steps to eliminate the possibility of browser issues:

If those don't work, we move on to checking for possible reasons why the account cannot be upgraded:

You start the upgrade or connection flow on Hospitable and quickly get to a page on Vrbo, which says that you are now successfully connected to Hospitable on the Partner integration, even though you didn't actually go through any connection steps or fill in any information.

When you go back to the Channel connections page on Hospitable, you see that the Vrbo Partner channel isn't connected and still has the "Continue setup" button next to it.

Clicking the button just brings you back to that same page on Vrbo, which says you are already connected.

This is most common for hosts who have previously used a different property management software (PMS) with Vrbo. Even if you've disconnected that PMS from Vrbo, and even if that was a long time ago, this issue can come up.

The issue has to do with your account email address on Vrbo. If you have changed this at any point, then Vrbo may still be stuck trying to use the old email address, which they associate with the old PMS connection.

To fix this:

If this still doesn't work, Smarty will escalate the conversation to a teammate who will assist you.

You've gone through all of the connection steps on Hospitable and Vrbo, and both platforms say that your Vrbo account is now connected on the Vrbo Partner connection.

However, some or all of your listings are now missing, both on Hospitable and on Vrbo.

Missing listings are archived on Vrbo, and you cannot un-archive them.

Start with some basic troubleshooting:

If the listings are still missing from your Hospitable and Vrbo account, then continue below.

This can happen if your listings were created on Vrbo before July 2020, when the platform was called HomeAway.

These listings are archived by Vrbo during the connection flow. This is not something which Hospitable controls or can override.

You will need to recreate those listings from your properties on Hospitable. Once you've done that, Hospitable support can help you get the reviews moved from your old listing to your new one.

See more about HomeAway listings and how to recreate them on Hospitable here: HomeAway Listings and the Vrbo Partner Connection

During the upgrade or connection flow, you get to a page on Vrbo which asks you to input your credit card and payment details for the Vrbo commission fee.

While on that page, you get an error which says "Internal server error" and you are either unable to fill in the fields on the page or unable to press "Continue".

This is a known server error on Vrbo.

Unfortunately, it's not something that Hospitable can fix or resolve on our end.

To fix this, first try these basic troubleshooting steps:

If that doesn't work, then we move on to contacting Vrbo for help:

In the meantime, you can keep listing on Vrbo through the legacy Vrbo connection in Hospitable:

You went through the connection flow and received some sort of failure error message, or now your channel shows a failure message on the Channel connections page on Hospitable.

A connection is most likely to fail in this way if you make any changes to your Vrbo account after having started the connection process on Hospitable.

For example:

Making this sort of change, after the connection flow had been started, confuses things on Vrbo's end, and they aren't able to complete the migration or connection.

Other examples of changes that throw the connection off are:

To fix this:

If these steps don't work, a Hospitable teammate will raise the issue for you with Vrbo.

You click on the "Connect Vrbo", "Upgrade", or "Continue setup" button on the Channel connections page on Hospitable, which opens up a page on Vrbo which doesn't load.

The page either just keeps loading and nothing happens, or you see an error message.

Let's try some basic steps first:

If those steps don't work, and you see a specific error message on the Vrbo page (such as a "HTTP" error, "504", or "2FA dead-end"), contact Vrbo support directly for help with clearing the error.

This is an issue on their page, which Hospitable is unable to fix.

During the connection or upgrading flow, Vrbo asks you for a VAT number, and you are not able to get past this page without providing one.

When connecting through the Vrbo Partner integration, Vrbo signs you in and then checks your account against its own regional requirements. Hosts in some regions — most commonly parts of the EU — may see a Vrbo screen asking for a VAT number, tax registration, or other compliance documents before the connection can finish.

If you don't have the documents Vrbo is asking for, the connection won't be able to move past Vrbo's sign-in step. In Hospitable, the Vrbo channel will stay on Continue setup indefinitely.

What to do:

If your account can't meet Vrbo's documentation requirements, you won't be able to use the Vrbo Partner integration at this time. You can continue managing that Vrbo account on the Vrbo Legacy connection until your situation changes.

During the onboarding or upgrading flow, you see a message on Vrbo saying the software you are trying to connect is missing an "Advertiser ID". It could also be that you've contacted Vrbo support about some connection issue, and they told you this.

First, check the Channel connections page to see if the Vrbo Partner channel you were trying to connect actually has an Advertiser ID or not.

If the channel does have an Advertiser ID:

If the channel does not have an Advertiser ID:

You connected your Vrbo Partner channel to Hospitable, or created a new one via Hospitable and expected your existing properties on Hospitable to be recreated on Vrbo (that Hospitable would automatically create Vrbo listings for you pre-existing properties on Hospitable).

This is not how the connection works; Hospitable never automatically creates listings for you.

You will need to manually create those listings from within your properties on Hospitable. This only takes a moment for each listing!

See full instructions on how to create those listings here: Create a Vrbo Partner Listing on Hospitable

You have successfully connected, created, or upgraded your Vrbo channel on the Vrbo Partner connection, but you're still not able to create Vrbo listings from within your properties on Hospitable.

To create a Vrbo listing from Hospitable, the following must be in place:

After creating a listing, Vrbo may take a few minutes to process it. During this time, the listing may temporarily show as "Expired" on Vrbo's end — this is normal. Hospitable will turn your listing live again once Vrbo finishes processing.

If your listing still doesn't appear after 30 minutes, contact Hospitable support.

You've finished connecting to Vrbo through the Vrbo Partner integration but one or more of your listings won't publish on Vrbo.

The most common cause is that Vrbo requires licensing or registration information for your listing's location that hasn't been added yet.

Depending on where your property is located, Vrbo may require things like:

How to fix it:

You can add or update licensing information for your Vrbo listing directly from Hospitable — you don't need to log into Vrbo separately.

On a property that already has a Vrbo Partner listing connected, you can still see the Create a new Vrbo listing prompt — and starting that flow may complete without the normal check that requires a published Airbnb listing on the property.

This is a known issue.

How to identify it:

If you've already created a second Vrbo listing on the same property:

If you went through the flow and now have two Vrbo entries (the original Partner listing plus a newly-created one) on the same property, contact Hospitable Support with:

We'll work with Vrbo to clean up the duplicate so you don't end up with two listings competing for the same property.

The property details on Hospitable are different to the listing details on Vrbo. You recently upgraded to the Vrbo Partner connection, and expected Hospitable to push out the property details to Vrbo and update them there.

This is expected. Connecting, upgrading, or merging a Vrbo listing into Hospitable does not push your Hospitable listing details (title, description, photos, fees, amenities, etc.) to Vrbo.

Your Vrbo listing keeps whatever it had on Vrbo at the time of connection, and Hospitable pulls those values down. Where Hospitable's and Vrbo's values differ, Hospitable creates a per-channel override for Vrbo so each channel can keep its own version of the data.

To make Hospitable's values show on Vrbo: open the affected fields on the property's Details page in Hospitable, edit and save them. Once saved in Hospitable's UI, those values are pushed to Vrbo on the normal sync.

If you have worked through the steps above and the issue is not resolved, contact Hospitable Support. To speed up the investigation, include: